Review History for Verified Resident 1168280

San Marin Apartments


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Resident 1168280

Verified Resident 2023

8/9/2023

This is the only apartment community I've known within a few months of renting at that I will not be renewing my lease. Normally I renew for 2-4 leases. Pools are always closed for "routine maintenance". There are creepers who walk in the pool area and are soliciting to residents so it's very unsafe! No gates or security. Phase 2--good luck turning left out of there! Phase 1 has a stop light but Phase 2 is clearly the neglected step child. No one in the leasing office ever answers the phone. They want you to leave a vm and then they'll decide if they want to call you back or not. Any time I've needed emergency maintenance, I've had to leave a vm and the person never calls me back. What's the point of having maintenance on call then?! When I spoke to a leasing agent about this, they didn't have a solution or anyone else to call since the person "wasn't answering". My unit has a lingering stench of stale cigarette smoke that will never leave and it's certainly not from me. Parking is squished and limited. The lease even says "parking is not guaranteed". They have more carports than free spots. If you park near the street, you run the risk of your car being broken into. I've watched homeless people climbing in the dumpsters and going through the trash to take what they want. I called 311, but police are understaffed as is, so nobody has ever come out. This area, Duval, is very dated and old so expect to lose power for every ice storm. Fortunately I was not in my unit during the one earlier this year, but the power was out here for 4 days! They couldn't even do the bare minimum of throwing some salt on the steps for residents?? I busted my --- on the stairs when I came to check on my unit and found a pipe leaking. The proximity to the Domain is the only positive to this complex, but it's not worth it. I will breathe a sigh of relief when I move out.
    Manager

    8/21/2023

    San Marin Apartments
    Thank you for taking the time to let us know how you feel toward our community and services. This isn't the feedback we like to read; however, it is crucial for us to improve. When convenient, please reach out to our Property Manager at sanmarin@BerkshireResi.com so we can address your concerns directly and work towards improving your experience. We're here to help and hope to hear from you soon!

    Review 10 out of 540

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    San Marin Apartments

    May 2024

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