They refuse to fix anything. We had four straight months of broken AC and it's always the same - we call to have them fix the AC, the guy comes over and takes the cover off and rattles around in things, nothing is fixed. This happened several times a week. They've even started recycling their explanations - "the attic is full of dirt and birds' nests, but it's clear now so it should work" - they've said this exact same thing on multiple occasions. 4 months straight of electricity bills over $300 and it's 86 degrees in here. This place is a living nightmare.