Resident · 2011 - 2019
Staff was okay, until we turned in our notice, then they seemed to take it personal. Like most complexes, once you leave they find all kinds of reasons to ding you for money. We asked for our final amount and then paid it. Only to find out it wasn't correct? What? Well, they send you to collections and you're left powerless and of course take your security deposit and still INVENT more charges so you still "owe" beyond that. And the whole aparment communities are in on it so you can't rent anywhere else unless you pay it. I wish I could invent charges and throw them at people and they would be forced to pay me just because. OH, but then, I have a soul unlike SONTERRA. Don't rent there!
Sonterra Apartment Homes Manager
Hello Sonterra Resident, Thank you for your review. We are always looking for ways to improve our community, so we appreciate you taking the time to share your opinion with us. Though hate to hear you had issues with your move out. Please email us at [email protected] so that we can resolve your experience. We would like to work with you directly. We look forward to serving you anyway we can. Kind Regards, Bassham Properties