Review History for anonymous

Springs at Lakeline


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anonymous

Resident ā€¢ 2018

10/6/2018

I want to address an issue that has been going on since we moved here. Ashley is a leasing agent here at the Springs. She has been the most rude, condescending, curt with responses and demeaning in her approach with residents since we arrived. We had to deal with her as she was the only agent here at the time. No manager for almost a year and it was horrible. Any time we had a complaint, issue or had to address something, we had to speak with her - we DREADED dealing with her as we knew we would be met with a long face, a stressed look and a curt "you're-bothering-me" response. We have a serious issue that is needing to be addressed - illegal subletting next door to us and looked at the website which states open at 9AM. we waited to go to the office until then - we called first - after 9am to speak with whoever is there and then decided to head over. We were met with Ashley who didnt even let us speak, INFORMED us that she already knew about the situation and told us they are closed until 10am. She was her usual self, curt, demeaning and rude. she closed the door without even a hello or good morning. I was DONE with her behavior and felt like today was the day to address it - I had already written emails to the manager about her which he informed me he would speak to her about her unprofessional behavior. I knocked again on the door and my husband and i asked what we did to make her speak and treat us in this way to be met with an EXPLOSIVE response - she continued to UNLEASH a YEAR's worth of grievances she had with me and told me she might get fired over this but didnt care - she was going to let me know how she felt about me and EVERYTHING she hated about us. Ask yourself this - is this how you as a RENT PAYING resident want to be treated this way? Do you when considering where to live want to be met with a long face, curt and dismissive leasing agent every time you walk into the office? When you have serious issues going on that you need to report, do you want to be passed off as you are bothering them and a nuisance to them. We pay hard earned money to live here and to our hearts' discontent JUST RENEWED our lease!!!! We are sick to our stomach at how we were spoken to and want future potential residents to know who NOT TO DEAL WITH! We are informing the manager Cory and requesting that he address Ashley's unprofessional behavior with residents. By the way, we referred a couple to live here and they EXPLICITLY told us they were so turned off by her demeanor with them that they were not going to be leasing here. I had to let Cory know that they preferred to deal with him and he ended up saving the day and convinced them to lease here. This is NOT JUST US. MANY residents have shared their issues concerning Ashley - Be warned when considering living here be forewarned - DO NOT DEAL WITH HER.
    Manager

    10/16/2018

    Springs at Lakeline
    Hello, We are very sorry to hear about your negative experience. We pride ourselves in delivering the best customer service possible, and we apologize if we have missed the mark here. We appreciate that your husband took the time to meet with us last week to discuss this issue. If you need anything in the future, please don't hesitate to let us know. Thank you.

    Review 27 out of 50

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    Springs at Lakeline

    March 2024

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