Review History for Verified Resident 736862

Stone Oak @ Parmer


Updated Review

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Resident 736862

Verified Resident ā€¢ 2019 - 2021

1/12/2021

A call to office will not be returned. Calls to manager(s) are screened then told there is not a manager there or a message would be given to manager for a call back. This will not happen and when asked office staff never passes on messages and then leaves for the day while you are waiting by phone for a call regarding urgent business. If you like being ignored this is the place to live. Maintenance leaves a bigger mess than problem they were called for. Finding a parking space is getting worse by the day. Still same number of apartments as when I moved in and plenty of parking available. Perhaps office could check out autos to see if extra cars belong on lease or extra people have moved in with renter(s) due to economy.
    Manager

    1/22/2021

    Stone Oak @ Parmer
    Dear Valued Stone Oak Resident, Thank you for your review! We are so happy to hear that you are enjoying your apartment home and community. Thank you for taking the time to share your opinion with us. We value your feedback! Stay safe and well! Kind Regards, Bassham Properties
    2 Previous Reviews

    Previous Review

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    Resident 736862

    Verified Resident ā€¢ 2019 - 2020

    10/21/2020

    Telephone calls not returned when promised I would hear back same day. When called office about a problem the maintenance people had no idea what problem was based on what office came up with (not what I said). Was told apartment would come with all new appliances as in model apt. me and witness were assured at least 6 times upon asking verification. Then up on moving in and this was not the case (one example was pools of dripping grease from microwave onto stove top). Was told that the new appliances were based on how long the old appliances had been there before they could be replaced. What we were told was definitely new appliances and NOTHING about exceptions. It wasn't until maintenance finally admitted the microwave was too dirty to clean or repair that microwave was replaced. When told disposal smelled terrible was told to put deodorizing elements to use BY ME to help the problem.
      Manager

      10/23/2020

      Stone Oak @ Parmer
      Morning Stone Oak Resident, We are always looking for ways to improve our community, so we appreciate you taking the time to share your opinion with us. Though we are so sorry about your move in experience. This is unacceptable. Would you mind emailing us at ResidentCare@BasshamProperties.net so that we can resolve your experience? We look forward to serving you anyway we can and appreciate your constructive criticism to help us get better. Stay safe and well! Kind Regards, Bassham Properties

      Previous Review

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      Resident 736862

      Verified Resident ā€¢ 2019 - 2020

      1/16/2020

      Dirty,sticky floors. Over one week without trash pickup. Microwave so dirty it dripped grease onto surface of stove. It was replaced when I said there was no way to clean all the grease inside the microwave. Bathroom vent fans (one has no power) Other makes noise and is packed with lint and dirt. Dryer for clothes did not have a vnt tube in back and left a hole in wall. Had to patch hole up with tape and use towels to prevent cold air from coming into apartment. No hot water barely warm. By the time I fill up kitchen sink with dishes it is cold. Same as shower. Warm water, never hot enough so by middle of shower almost cold. Electric outlets in bathroom do not work at all nor do random outlets in other rooms.
        Manager

        2/26/2020

        Stone Oak @ Parmer
        Hello Stone Resident, Thank you for your review. We are always looking for ways to improve our community, so we appreciate you taking the time to share your opinion with us. Thought we hate to hear you are less than happy with your community. Please email us at residentcare@basshamproperties.net so that we can resolve your experience. We look forward to serving you anyway we can. Kind Regards, Bassham Properties

        Review 110 out of 347

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        Stone Oak @ Parmer

        March 2024

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