Review History for Verified Resident 794905

Stone Oak @ Parmer


Updated Review

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Resident 794905

Verified Resident ā€¢ 2020 - 2021

1/21/2021

We've been here since march 2020. The office staff and maintenance guys are friendly, and the apartment with attached garage is great! But I'm not happy with the lack of action regarding the large increase of our water bill during the past 5-6 months. I was told a month ago that it would be looked into and nothing has happened yet. I'll be calling management tomorrow. There are plumbing issues... water coming up into (opposite) sink when we use the disposal and sometimes when the dishwasher runs. And the dishwasher occasionally gets a few inches of sitting water in it. I'm not sure whether it's when we run the disposal or what the cause is, because it completely drains when we use it. Maintenance came out months ago to check it, but it still randomly occurs. I understand maintenance calls are limited due to covid, so I did not ask maintenance to come back (not an emergency.) They work hard and I appreciate it. Just disappointed nobody is addressing the water bill issue. It's increased by $50+ dollars a month which is RIDICULOUS!! Rent will skyrocket once our 13 month lease is completed, if we decide to go month to month, it'll be $350 per month more than we're paying now...the way I see it, that's a HUGE "penalty" especially during this unpredictable time. Stone Oak has the potential to be a "10" though at this time I'd give it an "8".
    Manager

    1/22/2021

    Stone Oak @ Parmer
    Dear Valued Stone Oak Resident, Thank you for your review! We are so happy to hear that you are enjoying your apartment home and community. Thank you for taking the time to share your opinion with us. Please email us at ResidentCare@BasshamProperties.net so that we can help you with your bill issues. We would be happy to help anyway we can. We value your feedback! Stay safe and well! Kind Regards, Bassham Properties
    1 Previous Review

    Previous Review

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    Resident 794905

    Verified Resident ā€¢ 2020

    7/22/2020

    Nice community, office and maintenance staff. Rent is on the high side and electricity is ridiculously high! $150+ per month for electricity in a 1 bedroom apartment and no choice of another company other than Austin Energy is a ripoff. There should be options to choose another company. Overall the employees have been very courteous and professional.
      Manager

      7/22/2020

      Stone Oak @ Parmer
      Dear Valued Stone Oak Resident, Welcome! Thank you for your review! We are so happy to hear that you are enjoying your apartment home and community. Thank you for taking the time to share your opinion with us. We value your feedback! Thank you for the feedback on the energy costs. That is invaluable information. Stay safe and well! Kind Regards, Bassham Properties

      Review 106 out of 347

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      Stone Oak @ Parmer

      March 2024

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