Review History for Dance24

The Flats on San Felipe


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Dance24

Resident 2009 - 2017

6/13/2017

I lived there a few years with the old staff and the new staff/company. This is the first time I have ever entered a complaint like this, but I am doing so in hopes I can save someone else some aggravation and mistreatment. Here are just a few reasons why not to live here based on my experiences: When they were "upgrading" the old apartments, I was living there and came home one night to find my back porch was completely gone, with absolutely no notice that was happening. They were tearing down the siding, putting new walls, painting, etc., while I and others lived in the apartments. For months my family and I had to put up with living in and on a construction site. No refunds were provided as I did ask because I lost the square footage of my back porch and rent is based on square footage. I then moved from an "old" apartment to a "new upgraded" one and realized later what a big con that was. The "new" apartment was filthy; the "new" appliances are extremely poor quality, e.g., no ice maker in the new frig, the stove door scrapes the wall when it is opened - I actually asked for my old appliances back because the "new" ones were so bad. If you do get to see one of the apartments, check out the door to the oven and to the microwave-they were poorly placed, as I heard from other tenants who experienced the same thing. The water bill keeps going up and up and there doesn't seem to be an end to it.There are constant water problems on this property and it is turned off monthly sometimes for 24 hours so be prepared to have to go someplace to shower. Sprinklers go off in the middle of the night aimed at concrete, not even watering greenery, and tenants incur this cost as the water is aggregated and divided up by the size of apartment you live in:1 or 2 bedrooms. For example, if you live alone in a 2-bedroom apartment, you will pay the same that 5 people do that live in a 2-bedroom apartment in the same building or elsewhere on the property. Every single thing I was told by staff during my transition to my "new" apartment was a complete lie-everything from amount of money required for deposits, (that changed every time I spoke to someone), additional pet fees, pet deposits, pest control fees, just be careful and get everything in writing. Pay close attention to the fact you deposit 300 for an animal, then there is an additional $ 5 fee per month per pet, and a $5 dollar fee for pest control. It ends up being very expensive to live here. They do not notify you when they are sending repairmen, and other contractors that are going to enter your home. I came home one day after 5pm and found some man staking in my living room and had no idea of who he was. My husband wasn't home at the time, so it was startling to see him there. All to say, make sure you get everything in writing they tell you when you are talking about a lease - count on being lied to and do not believe just because they have "upgraded" the apartments, that means they are nice when in reality, they are not. It was just a reason for the company flipping the apartments to increase the rent. The rents are way too high for a property this old and decrepid.This new company only cares their bottom line, and you will be treated like crap after you move in. During the leasing time, they will be your best friends. DO not trust these people or this company! Do yourself a favor and find another place to live.
    Manager

    9/5/2017

    The Flats on San Felipe
    Thank you for your feedback. In an effort to make improvements to The Flats on San Felipe, we are in the process of completing several renovations throughout the community. We understand that you are experiencing issues with communication, and we apologize if notice wasn't properly given. Our goal is to ensure that everyone is aware of the projects prior to them being started. We would love to talk to you about this. Please call us at 512-258-8744 so we can address your needs. We look forward to speaking with you.

    Review 9 out of 91

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    The Flats on San Felipe

    March 2024

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