Ratings & Prices for The Hendrix Apartments, Austin, TX

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	1.5
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	3.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	2

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (619 Reviews)

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anonymous • vrp • 2018 - 2020

08/04/2020

DO NOT MOVE HERE. ROACHES infestation in Building 2. There is a roach infestation in Building 2 - your family's health is a risk! Apt Mgt will not get Pest Control to get rid of them. DO NOT MOVE HERE.

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Resident • 2020

03/05/2020

Awful place to live. Worst decision I ever made. Maintaince takes weeks to fix your issues. Drugs coming in and out as well as cops. People in the front office are rude and don't know anything. Sent multiple emails to the manager and she just ignores… See More

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Prospective Resident • Visited 2020

01/07/2020

I'm not even a resident yet (applied last week) and I was truly impressed by the property! I was kind of worried after reading some of the reviews about the complex, but I was quickly put at ease after my visit. They are under new management… See More

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Verified Resident 544816 • vrp • 2018 - 2019

09/17/2019

The Hendrix is an okay place to stay. Really no where is perfect. The approval process was fast which was a place. I just do not like how the dumpsters are always full with trash and furniture where it's coming onto the road where cars drive.… See More

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The Hendrix Apartments Manager

09/24/2018

Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.

Verified Resident 696614 • vrp • 2018 - 2019

09/17/2019

Horrible. From the first day to current. The office has not been hospitable or helpful in anyway, the offline cal center is slow and rude, Maintanence is almost non existent. I've considered breaking the lease more than once.

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Verified Resident 696591 • vrp • 2019

09/17/2019

I truly love the spacious apartments as well as the office staff. The maintenance staff still needs a little work getting to maintenance orders in a timely manner but eventually get the job done and do a very good job as well

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Verified Resident • Resident • 2019

09/10/2019

Management is very unprofessional, I was suppose to move in on April 12,2019 but they weren't done painting my apartment until the next day. I had to sleep in my car with all of my furniture ruined by the rain

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anonymous • vrp • 2019

09/05/2019

I enjoy living here, the apartment is spacious and not really over priced for Austin. But I wouldn't renew my lease here. the maintenance does respond promptly, but I have put in the same request 4/5 times with no change. My ac is constantly running, and… See More

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Verified Resident 690589 • vrp • 2019

09/05/2019

Hasta el momento todo bien, en la oficina excelente personal, el lugar lo veo tranquilo, supermercados y tiendas de conveniencia f?cil y de corto acceso, las calles en mal estado, el estacionamiento es dif?cil de encontrar, See More

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The Hendrix Apartments Manager

09/20/2019

!Nos alegra saber que disfrutas de la tranquilidad y la comodidad de nuestro complejo! Escuchamos sus inquietudes con respecto al estacionamiento y ciertamente lo tendremos en cuenta. Gracias por el comentario

Verified Resident 603667 • vrp • 2019

09/01/2019

I myself haven't had a bad experience with nobody yes the complex is very big but everyone is in there own work just hi byes. As for office staff like when they do events on office and very friendly people

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The Hendrix Apartments Manager

02/18/2019

Thank you for your review. We are happy to maintain a comfortable community environment.

Verified Resident 687493 • vrp • 2019

08/30/2019

Moved into Hendrix in April, 2019. Much has changed for the better since we moved in (I.e. the type of tenants coming in, parking, new maintenance workers). If the improvements continue I may consider renewing my lease. I no longer have complaints.

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The Hendrix Apartments Manager

09/20/2019

We're happy to read how pleased you are with all of the improvements. Your satisfaction and comfort mean a lot to us. Thank you for the great feedback.

Verified Resident 686508 • vrp • 2019

08/27/2019

The staff works hard and tried their best to get the requested job done and I'm very happy with how quickly they answer to my requests. They are also good about double checking to make sure the job is done.

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The Hendrix Apartments Manager

09/12/2019

Thank you for the 5-star review. Our team strives to provide our residents with high-quality service. Reviews such as yours let us know we have been successful.

Verified Resident 685699 • vrp • 2019

08/26/2019

The apartments are older but the community and complex are very nice and welcoming. The size of the rooms in the apartments make up for the small lack in renovations. We recently moved in but so far we love living here.

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The Hendrix Apartments Manager

09/12/2019

Thank you for your review. It is great to have you in our community. If there is anything we might be able to help you with throughout your residency, please feel free to stop by the office.

Resident • 2019

08/22/2019

I love the new staff. Such a major improvement over the ones that were there when I first moved in. I feel like I can actually go to the staff when I have ano issue. But the mantinence staff is usually short staffed since they've changed… See More

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The Hendrix Apartments Manager

09/04/2019

Thank you so much for sharing your appreciation for our new team members. We are actively engaged in finding new ways to improve the service that we offer to residents and the professionals we hire to maintain our community are definitely important to fulfilling our mission. We'll take your feedback on our maintenance team into consideration so your satisfaction with their service may improve too. Please feel free to contact us at 512-249-4000 or [email protected] to share any other concerns. We appreciate all of your cooperation.

Verified Resident 683441 • vrp • 2019

08/20/2019

We have only been here 2 days, but so far all is good. The entire process from being to end was a really good one and everyone in the office has been really nice and helpful. The only thing i don't care for is that dog… See More

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The Hendrix Apartments Manager

09/05/2019

We are grateful for your wonderful review and excited to welcome you to our community! Unfortunately, some residents do not abide by community policies regarding pet clean-up. We will share this information with our team so they may handle this appropriately. Thank you for your review and please let us know if there is anything else we may do for you as you get settled in.

Verified Resident 540760 • vrp • 2018 - 2019

08/20/2019

It has been an up and down ride for sure. But for the most part, my apartment is nice and things eventually get handled. I have tried to keep an open mind about it, but some things are just downright a hassle (like my back door… See More

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The Hendrix Apartments Manager

09/17/2018

Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.

Verified Resident 524105 • vrp • 2016 - 2019

08/20/2019

The Hendrix provides reasonably inexpensive housing for those living on fixed incomes. It's conveniently located in a quiet neighborhood close to all types of commercial establishments and professional services. See More

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The Hendrix Apartments Manager

08/13/2018

Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.

anonymous • vrp • 2018 - 2019

04/09/2019

It takes a long time to get anything fixed. They are so quick to charge for something but they take their time with repairs. You have to pay $25 for a parking spot close to your unit or walk all around the complex to find a… See More

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The Hendrix Apartments Manager

04/25/2019

Thank you for leaving this detailed feedback about your experience with us. We will use this feedback to help fine tune our services and amenities to help improve upon the overall resident experience.

Verified Resident 681025 • vrp • 2017 - 2019

08/15/2019

We have had some problems with neighbors being consistently loud. After many calls to the office and the police department, this seems to be under control. I have submitted work orders in the past via online and never heard anything or seen anyone. It has been… See More

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The Hendrix Apartments Manager

08/24/2019

Thank you for taking the time to share this feedback with us. Please let us know of any pending requests and we will be happy to assist you.

Verified Resident 678277 • vrp • 2019

08/14/2019

The office staff is very friendly and helpful. The amenities are great (pool, gym, etc). The apartment is very spacious, but it could use some more modern upgrades. You can definitely tell there are some things that haven't been remodeled or upgraded since the 80's. I… See More

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The Hendrix Apartments Manager

08/15/2019

Thank you for your feedback. We are happy to be of service.

Verified Resident 317433 • vrp • 2017 - 2019

08/13/2019

This is a good quality place to live. If all you need is the basic goods and services then look no further. A relaxed comfortable environment here. Best suited for singles or couples. Only issue of concern is due to property limited size parking spaces is… See More

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The Hendrix Apartments Manager

03/07/2017

Thank you for your review. We hope that we continue to meet your expectations.

Verified Resident 658137 • vrp • 2019

08/08/2019

We moved into our unit on 6/9/19. This is by far the worse complex we have ever lived in. It is next to impossible to reach anyone at the office, or even get a call back if a message is left. We have 2 extreme issues… See More

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The Hendrix Apartments Manager

07/23/2019

Thank you for taking the time to share this feedback with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (512) 201-2652 to discuss this further.

Verified Resident 675695 • vrp • 2019

08/07/2019

Not a good place to stay.. if i wasnt under a lease i would have moved out the same day i moved in. Management need to do better and do their jobs. Shouldve ran when i had a chance.... Cant wait to move out

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The Hendrix Apartments Manager

08/24/2019

Thank you for taking the time to share this feedback with us. Please call our Community Manager directly at (512) 201-2652 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.

Verified Resident 675330 • vrp • 2019

08/06/2019

While this is certainly not a high end community, for the money it's not bad. The online line application and leasing process was quite smooth and the office communicates with tenants on a regular basis. See More

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The Hendrix Apartments Manager

08/24/2019

Thank you for your feedback. We will use this review to help better meet your housing needs.

Verified Resident 673718 • vrp • 2019

08/05/2019

So far it has been great. If someone is partying, the noise level is tolerable and kept to reasonable hours. The staff and everything beyond the tenants is wonderful. In addition it is located in a great place for both me and my wife.

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The Hendrix Apartments Manager

08/07/2019

Thank you for your review. We hope you continue to value all that our community has to offer.

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer Connections

Parking

Street Parking Available

General

Additional Storage
Air Conditioner
Basketball Court
Built-In Wet Bar
Business Center
Carpet
Ceiling Fan
Credit Card Payments Accepted
Dial-up Internet Access
DishWasher
Electronic Payments Accepted
Elevator
Fireplace
Fitness Center
Hardwood Flooring
Heat
High-Speed Internet
In-Unit Washer and Dryers in Select Homes
Individual Climate Control
Large Closets
Night Patrol
On-Site Maintenance
Package Receiving Service
Pets Allowed
Playground
Pool
Private Balcony
Private Patio
Range
Refrigerator
Storage Space
Tennis Court
Tile Entry Way
Tiled Flooring
Water, Sewer, and Trash Included in Rent
Window Coverings

Pets

Cats Allowed
Restrictions: Cats - Domesticated indoor cats only Pet records and pet photo are required on the day of move-in.
Pet Limit: 2
Comments: Maximum Pets per Apartment: 2Monthly Pet Rent per Pet: $15.00Pet Fee per Pet (Non-Refundable): $350 fee
Dogs Allowed
Restrictions: Dogs- The following breeds will not be permitted regardless of mix:Akita, Alaskan Malamute, American/English Bull, American/Staffordshire Bull Terrier, Bull Terrier, Belgian Malinois, Chow Chow, Dalmatian, Doberman, German Shepherd, Giant Schnauzer, Huskies, Keeshonden, Mastiff, Ovcharka, Pit bull, Presa Canario, Rhodesian Ridgeback, Rottweiler, Shar Pei, Standard Poodle, or Wolf.Pet records and pet photo are required on the day of move-in.
Pet Limit: 2
Comments: Maximum Pets per Apartment: 2Monthly Pet Rent per Pet: $15.00Pet Fee per Pet (Non-Refundable): $350 fee for 1-25 lbs. / $450 fee for 26 lbs. or larger

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$785 - $1,315
SQ. FT.
422
Available
Avail.
2 Units
Model
Villa 1

View Floor Plan

Price
Price
$820 - $1,390
SQ. FT.
437
Available
Avail.
2 Units
Model
Villa 2

View Floor Plan

Price
Price
$845 - $1,315
SQ. FT.
476
Available
Avail.
2 Units
Model
Villa 3

View Floor Plan

Price
Price
$885 - $1,315
SQ. FT.
425
Available
Avail.
2 Units
Model
Villa 4-New Construction

View Floor Plan

Price
Price
$910 - $1,340
SQ. FT.
445
Available
Avail.
2 Units
Model
Villa 5

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$875 - $1,095
SQ. FT.
698
Available
Avail.
1 Units
Model
Artisan 1

View Floor Plan

Price
Price
$875 - $1,145
SQ. FT.
744
Available
Avail.
2 Units
Model
Artisan 2

View Floor Plan

Price
Price
$920 - $970
SQ. FT.
840
Available
Avail.
N/A
Model
Artisan 3

View Floor Plan

Price
Price
$975 - $1,195
SQ. FT.
740
Available
Avail.
2 Units
Model
Artisan 4-New Construction

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,220 - $1,615
SQ. FT.
1,350 - 1,380
Available
Avail.
2 Units
Model
Parisian

View Floor Plan

3 Bedrooms, 3 Bathrooms

Price
Price
$1,585 - $2,730
SQ. FT.
1,488
Available
Avail.
1 Units
Model
Victorian Townhome

View Floor Plan

Price
Price
$1,660 - $2,370
SQ. FT.
1,588 - 1,618
Available
Avail.
2 Units
Model
Victorian 2 Townhome

View Floor Plan

Price
Price
$1,690 - $2,425
SQ. FT.
1,603
Available
Avail.
2 Units
Model
The Ranch 2

View Floor Plan

Price
Price
$1,710 - $2,855
SQ. FT.
1,588
Available
Avail.
1 Units
Model
The Ranch 1

View Floor Plan

Price
Price
$1,710 - $2,855
SQ. FT.
1,618
Available
Avail.
1 Units
Model
The Ranch 3

View Floor Plan

Price
Price
$1,760 - $2,685
SQ. FT.
1,575
Available
Avail.
N/A
Model
The Ranch 4-New Construction

View Floor Plan

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing:

Nestled in North West Austin near Cedar Park we're mere minutes from the 183 freeway and toll roads 183A and 45, Lakeline Mall, Alamo Draft House Theater, and the Cedar Park Center.The Hendrix Apartment Homes is also located within the award winning Round Rock School District. We feature studio/efficiencies, one, two and three bedroom apartment homes and boast some of the largest living and bedrooms in Austin! Most homes include washer and dryer connections, refrigerator, wood burning fireplace, and private balconies or patios. Residents are invited to relax in our pool and enjoy free WiFi in our common areas. We are a pet friendly community, welcoming both cats and dogs with only a few breed restrictions and 2 pet limit per home. Treat yourself to the lifestyle you deserve at a price you can afford at The Hendrix Apartments!

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

Does anyone know the number to the head office? I have be waiting on my refund for the 30 days. I'm getting the run around. Please help!!!!

EbJ · August, 02 2018 · 5 answers

· Just Now

AAAAACK! I guess for some reason this stupid website won't let me post it as it actually is. Here's the numbers: Customer Care: Front desk: . For what it's worth, I had better luck contacting someone through their Facebook page. (Trinity Property Management). I mean, the person I contacted didn't actually DO anything, but at least I got a human. (Not initially: initially I got a robo-reply, but within a couple of hours a human responded.) Good luck.

Anonymous · August, 19 2018

Aaand one more time. After you type what I've already give you, type this:

Anonymous · August, 19 2018

Nice that the form cut off my link. Here it is again: https://

Anonymous · August, 19 2018

Here's a link to their "contact us" webpage with numbers for both their customer service and front desk lines. You'll forgive me, though, if I scoff at the idea that you'll actually get a either human being or a response to a message left at either number. https://

Anonymous · August, 19 2018

Here's a link to their "contact us" webpage that has numbers for both the "customer care" and front desk lines. I hope you have better luck than I did getting a human being or a call-back at either number, though.

Anonymous · August, 19 2018

See 2 more answers See 4 more answers

Frequently Asked

What are noise levels like at The Hendrix Apartments?
The community is rated 1.5/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Hendrix Apartments?
The community is rated 1.5/5 stars, signifying slight satisfaction on average.

How safe is The Hendrix Apartments?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.5/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

What is the pet policy at The Hendrix Apartments?
Cats Allowed
Restrictions: Cats - Domesticated indoor cats only Pet records and pet photo are required on the day of move-in.
Pet Limit: 2
Comments: Maximum Pets per Apartment: 2Monthly Pet Rent per Pet: $15.00Pet Fee per Pet (Non-Refundable): $350 fee
Dogs Allowed
Restrictions: Dogs- The following breeds will not be permitted regardless of mix:Akita, Alaskan Malamute, American/English Bull, American/Staffordshire Bull Terrier, Bull Terrier, Belgian Malinois, Chow Chow, Dalmatian, Doberman, German Shepherd, Giant Schnauzer, Huskies, Keeshonden, Mastiff, Ovcharka, Pit bull, Presa Canario, Rhodesian Ridgeback, Rottweiler, Shar Pei, Standard Poodle, or Wolf.Pet records and pet photo are required on the day of move-in.
Pet Limit: 2
Comments: Maximum Pets per Apartment: 2Monthly Pet Rent per Pet: $15.00Pet Fee per Pet (Non-Refundable): $350 fee for 1-25 lbs. / $450 fee for 26 lbs. or larger

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2.5 Baths and 3 Beds, 3 Baths