Staff very professional. Maintenance requests resolved quickly. Office staff coordinated with gas company while I was at work so I didn't have to take any time off. Don't have much bugs for Austin. First 2 months had a few mosquitos, gnats, a spider, and one insect in my apartment which is great for Austin from what I hear from online and from friends. Just got some traps to make this a non issue. Very central location. Close to get groceries from Walmart, food places, mattress locations, etc.