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The Preserve at Travis Creek Apartments

5604 Southwest Pkwy

Austin, TX 78735



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ndcottglacier • Resident 2013 - 2017 Not Recommended
Reviewed 08/05/2017
I would recommend against renting here based on our experience. The area is nice and wooded. The quality of maintenance and equipment inside the buildings is very poor. Frequent problems with air conditioners dying in summer, taking a long time to fix, shutting off water suddenly for hours, apartment needing continuous maintenance due to poor quality of fixtures and repairs, neighbors being too loud, smoking without concern for others, common areas not maintained by ground staff (example, no tissue papers in exercise room until someone alters them), exercise equipment left dirty etc. If you complained about loud people, dog poop, nails left by maintenance folks on roads puncturing your tires, the office staff usually ignores it. On positive side when you complain they will come and quickly do a hack job. The front desk people are very nice and courteous but usually don't do anything for serious issues on short order. The woods gets coyotes, snakes, scorpions but you would have chosen that at the time of signing up. I would suggest another place.
The Preserve at Travis Creek Apartments Manager08/11/2017

Ndcottglacier, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (512) 899-2322 so we can discuss your experience further. We look forward to hearing from you.

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