Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 31 days |
The Residence at Infinity Triangle
4600 W. Guadalupe Street
Austin, TX 78751
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 33.33% |
Average time to respond to reviews | 31 days |
Hi Lynette, thank you for your feedback. We are committed to creating the best place for you to live and want to do whatever it takes to improve your experience. We hate it that we did not meet your expectations. I would love to speak with you to understand more about your concerns and how we can better serve you. Please call us at 512-450-1500. Thanks again and I look forward to hearing from you!
Hello, thank you; we appreciate your review! I will absolutely pass your feedback about the pool to my maintenance staff. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Infinity Residences at The Triangle!
Thank you very much for the positive review, Claire! We are thrilled to hear that you are enjoying the updates, and that our staff is taking great care of you! Thanks again and we look forward to seeing you soon. - The Infinity Triangle Team
EHR, thank you for the kind review! We love having you here just as much as you love living here! Thank you again, and we hope you have a wonderful day. - Infinity Triangle Team
First, we can't thank you enough for taking the time out of your busy day to write this review. It really means the world to us to know that our hard work is shows. We do truly care for our residents and making The Triangle a great place to call home. If a situation arises on property we try to handle it to the best of our abilities and ensure to enforce community polices for every resident that lives here. If you feel you need to speak with us regarding your situation please feel free to contact the office at 512-450-1500 or [email protected] We look forward to hearing from you!! Thank you again for the amazing review!!!
Another 5 star review!!!!!! We seriously cannot thank you enough!!!! Your feedback means a great deal to us good and or bad. We truly strive and work hard day in and day out to have loyal residents. As far as the noise situation, we do typically give a first time compliant a "courtesy call" but if the noise complaints continue we will then move onto the next step including lease violations. We do take all complaints very serious and will more than happy to speak with you more regarding this situation. Please contact us at 512-450-15100 or [email protected] We look forward to hearing from you soon. Thank you again for your review.
Another 5 star review!!!! We can't thank you enough for taking time out to write this review. Regarding the maintenance issue we would like to resolve the situation to the best of our abilities. In order to address your specific needs please contact the office at 512-450-1500 or [email protected] We look forward to hearing from you soon. Thank you again for your feedback!!!
Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in effort to improve your experience. We also would like to apologize for issues regarding contacting us. We are a very large property and sometimes we all have someone in front of us. However we have greatly improved on this. Please contact us at 512-450-1500 or [email protected] We look forward to speaking with you soon!
Thank you for you recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience here at The Triangle. Please contact us at 512-450-1500 or [email protected] We look forward to speaking to you soon! Thank you again for your review.
We really appreciate your 4 star review and welcome any feedback you have regarding the staff and or property. I apologize that you had such a hassle through the application process. I do know during the summer months we experience the most amount of move ins and it's unfortunate that you had a negative experience. We will for sure use it as a learning tool and work toward improving. Again, we can't thank you enough for taking time out of your busy schedule to post a review. We greatly appreciate it!!!
Thanks for bringing this concern to our attention. It is our goal to treat everyone respectfully and to have loyal residents. We strive for continual improvement and welcome your feedback. Please contact the office at 512-450-1500 or [email protected] so we can address your specific needs. Thank you again!
Another amazing 5 star review!! Thank you so much for your kind words, we truly strive to make our resident's stay here a positive one. It's always nice to hear feedback from a happy resident. Thank you again!
Thank you so very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thank you again for your kind words!
Thank you for the amazing review and feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in effort to improve your experience. Please contact us at 512-450-1500 or [email protected] We look forward to speaking to you soon. Thank you again!!
Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thank you again!!
Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 512-450-1500 or [email protected] We look forward to speaking with you soon!!
Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our behavior and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. We take pride in treating all of our residents with respect at all times and try to go above and beyond to assist with any issues our residents experience. While we can't guarantee a maintenance-free apartment, we do work to address maintenance issues as quickly as possible, which it seems our staff intended to do in regards to your broken washing machine in spite of not being able to have it repaired the same day the request was entered. We apologize that our attempts to help didn't come across as authentic; it was not our intention to seem patronizing or rude and we will take this as an opportunity to improve for the future. If you would like to speak with us to address your specific concerns, please contact us at (512) 450-1500 or [email protected] We look forward to speaking to you soon!
$2,187
N/A
N/A
Studio
$1,615
N/A
N/A
1 Bedroom
$1,750
N/A
N/A
2 Bedrooms
$2,921
N/A
N/A
2 Bedrooms
$2,858
N/A
N/A
3 Bedrooms
These upscale apartment homes are part of an impressive 22-acre mixed-use community, also named, The Triangle, that includes 529 apartment homes; over 120,000 square feet of retail, commercial, restaurant establishments; and a new city park complete with a jogging trail winding around a peaceful pond. Our lofts were created with the comfort of a traditional flat and touches of an urban loft, these homes are designed to appeal to the whimsical and energetic in us all. Interior appliances, lighting and renewable resource flooring are all carefully chosen to provide the design aesthetic that is so appealing to savvy urban dwellers. Located in the heart of the state capital, The Triangle is a mixed-use community that offers the best of Austin?s dining, banks, fitness, shopping, massage, cosmetic and even health establishments. View our wide range of renowned Hyde Park tenants, with a number and address posted here for your convenience. With over 120,000 square feet in retail, restaurant and commercial establishments don?t miss out on all that The Triangle has to offer!
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The Residence at Infinity Triangle