Review History for Verified Resident 775939

The Village at Gracy Farms Apartments


Updated Review

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Resident 775939

Verified Resident 2019 - 2023

8/1/2023

Overall we like it here but since we live near the pool area, it gets very noisy. There are a bunch of drunk people every weekend when are loud , obnoxious and unruly. We’ve called APD but they never show up. The gates to the pool need to be locked after 10 pm. Most of these unruly people don’t even live here. Whoever invites them need to warned on lease violation. I’m sure you have plenty of footage to support that. We pay more than $2000/ month to live here but we might as well be living in the ------ part of town. It’s shameful that Greystar is not doing anything about this. Instead of forcing us to pay for valet trash pick up and Fetch, why doesn’t Greystar hire a community patrol. Next time I won’t be so nice with the reviews.
    Manager

    8/3/2023

    The Village at Gracy Farms Apartments
    Verified Resident 775939, Thank you for taking the time to leave us feedback and for bringing this matter to our attention. We regret that you have had a negative experience, and will use this as an opportunity to improve. Feel free to reach out to me directly at 512-821-1773 to discuss your concerns and how we can make things better for you. Have a great day, Candy Reed
    6 Previous Reviews

    Previous Review

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    Resident 775939

    Verified Resident 2019 - 2023

    4/20/2023

    This community is great. Clean, well maintained. We have our share of vandalism like any other community here and everywhere else. But management team and maintenance team work together to create a pleasant living experience for all residents.
      Manager

      4/20/2023

      The Village at Gracy Farms Apartments
      Verified Resident 775939, Thank you for your kind review, we are happy to pass along your comments to the team here at Village at Gracy Farms! We hope that you continue to love calling our community home. Have a great day, The Team at Gracy Farms

      Previous Review

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      Resident 775939

      Verified Resident 2019 - 2022

      6/12/2022

      Location is perfect. I have serious issues with the gates, mail center, noise at the pool area, non residents using the pools, sometimes homeless individuals, the gates to the pool not being locked at 10 pm. However, both office staff and maintenance teams are professionals and they all do a wonderful job.
        Manager

        6/13/2022

        The Village at Gracy Farms Apartments
        Verified Resident 775939, Thank you again for taking the time to let us know how we did. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We hope you have a great day! The Team at Gracy Farms

        Previous Review

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        Resident 775939

        Verified Resident 2019 - 2021

        2/14/2022

        We like living here because it’s close to freeways , shopping and bus stops. However, we don’t feel safe when gates are constantly open , there’re no reliable security measures to protect our mail boxes. Once they’re broken into, it takes forever to replace the parts. We constantly hear that packages are stolen, cars and garages are broken into. WE NEED AN ACTUAL SECURITY OFFICER TO MONITOR THE COMMUNITY AT ALL TIMES. That’s the reason why we pay the high rent that we do.
          Manager

          2/27/2022

          The Village at Gracy Farms Apartments
          Verified Resident 775939, We truly appreciate your honest feedback and will use this as an opportunity to improve. Kindest Regards, The Team at The Village at Gracy Farms

          Previous Review

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          Resident 775939

          Verified Resident 2019 - 2020

          10/31/2020

          Our safety And personal information are always compromised since the gates are open 24/7 and Nothing has been done about the mailbox break ins. I would not renew our lease when its due to expire mid 2021.
            Manager

            12/20/2022

            The Village at Gracy Farms Apartments
            Hi Verified Resident 775939, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (512) 821-1773 to speak to our manager directly.

            Previous Review

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            Resident 775939

            Verified Resident 2014 - 2020

            9/12/2020

            This is the second time that Ive become a resident here. My first experience was pretty good but things changed during my second stay. Definitely not for the better. We have issues with our mail boxes That were broken into at least 3 times since we moved in the second time. Homeless people break into cars and steal residents personal properties. The gates never work properly and are wide open most of the time. People break pool rules all the time. They have no consideration for others ----- using the pool and bring glass to the pool area. You be sure that I will not renew my lease when it expires in 2021.
              Manager

              12/21/2022

              The Village at Gracy Farms Apartments
              Verified Resident 775939, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (512) 821-1773 at your earliest convenience and we will do our best to resolve this with you.

              Previous Review

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              Resident 775939

              Verified Resident 2019 - 2020

              6/5/2020

              There are people who dont even live in the community who treat themselves to our pool. Theyre loud and inconsiderate. Their music is loud and no one from the office bothers to come out and kick them out.
                Manager

                12/21/2022

                The Village at Gracy Farms Apartments
                Hi Verified Resident 775939, thank you so much for your positive comments about Village at Gracy Farms! We can't wait to see you again, have a great day.

                Review 13 out of 221

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