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Tintara at Canyon Creek

7655 North FM 620

Austin, TX 78726

 
 
 
 
 
 

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Resident · 2019
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11/12/2019
@tintaracanyoncr, , is being rated poorly because I have only lived here a short time and already have learned that the online portal is not safe to use, and the staff cannot be trusted to give you correct information. I am a current resident and have only been here for 3 months and already had to submit a formal complaint in which I used the online portal to submit a payment and it malfunctioned/errored in the process, because of this I ended up paying my rent twice online. After asking the staff to help with this they told me to call my bank to issue a stop payment, which I did but now I have to pay another $50 return check fee, which they didnt tell me about until after I already did it. Because of that, AND to make sure that my rent would be paid on time, to avoid further fees, I had to get a money order to pay the rent again! This complex was officially paid $867.88 by money order, and $867.88 + $685.12 by online portal for the month of November 2019, a total of $2420.88, when all that was due was $867.88. I requested a refund and even sent a screen shot of the error that the online portal gave me and I was only able to recover $867.88 because of the ONE stop payment issued. I am currently trying to recover the remaining $685.12, but they are refusing to give it back unless I pay ANOTHER $100. They are claiming that it is for 2 return check/stop payment fees which is incorrect and confirmed by my bank. I have already told them this and have even offered to pay only the one time stop payment fee of $50 but they still wont return it, plus I have requested that they take the $50 fee from the $685.12 due back to me, and are still refusing. I have posted a complete complaint on the BBB, the FTC and with the Attorney General's Office, as well as several others. I will not be recommending this complex to anyone.
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Tintara at Canyon Creek

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