Review History for sam.crain82

Toscana Apartments


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sam.crain82

Resident 2011 - 2017

6/29/2017

Lived here for 6 years and am STATIC that is no longer the case. The old management and maintenance staff were OUTSTANDING! They were so friendly and always took the time to stop what they were doing and have a friendly conversation. They knew us by name and apartment number, and we never had any issues until it all changed drastically around say December 2015(it actually seems longer than that, but whenever they were transitioning into new management)The new management is the rudest as they come. None of them say HI, wave, or even speak to you. They actually talk and listen to you like you are stupid. These are a couple of issues with this place. BUT FIRST THE MAIN ONE *we have seriously sprayed every month, one time spraying once every 3 days because we would always see roaches. We know it wasn't us because our place was spotless clean. THIS PLACE IS A ROACH HOTEL!!!! It was so bad that we had to physically tape the edges of the boxes when we moved so that we didn't take any with us. We would come into the kitchen, turn the light on and see 100's of them scatter. *No one picks up their dogs crap! *this has been the NOISIEST apartment complex I have ever lived in. You can hear your neighbors arguing, doors slamming, people walking up the stairs, cars driving by. SO FREAKING NOISY!! *We pay a security fee but 89% of the time the gates are broken, and people are waiting for someone else to pull up so that they can get in. *They should have a "reserved" sign for those who have carports!! I got so tired of people parking in my paid parking spot. I seriously told THIS SAME person 4 times to not park there, which shows what kind of residents they have living there. Have no respect for the others. *while at the pool, (the ONLY one there) they had the audacity to come up and lecture me about having to have an armband. Seriously, I am a grown person; I am not bothering anyone at all! I am seriously relaxing by the pool on my day off and you are the one bothering me over a damn pool bracelet *the cleaning they do PRIOR to move in is a joke. We had to wipe down all the counters, window seals, and shelving because they were covered in dirt and nastiness. *AND LAST BUT NOT LEAST,. We get a notice that they will be doing exterior work for the next 5 months, Oh lovely!!!! "Sorry for the inconvenience" (I would have never used that word) I would have used another word because it was more than an inconvenience. Nothing about what they would be able to do for us. A few weeks in we get a call for us to remove all the things on our patio. Poor communication and planning on their part, because had they explained this in the original letter, this would have been done before they started doing work and covering everything in dust. And on top of that we were not aware that they would be physically on our balcony with plastic stapled to our sliding glass door. We had no outside view the entire time this was happening. It felt like we were in jail. Had no access to the outside, couldn't even open the windows. BUT THE LEG PULLER ON THIS ONE - our cable services has been interrupted due to the scaffolding. But of course they didn't care, Tough luck. So luckily our cable provider was willing to discontinue our services so we won't be outed a couple hundred bucks for services we can't get. But with that, we had to pay out of pocket to be connected with someone else. So this so called "inconvenience" actually cost us a couple hundred dollars that we didn't even have. So for the last 4 months, all we got to hear was BANG, POW, *APT SHAKING*, and the most sailor mouthed workers I have ever come into contact with. Every other word out of their mouth was cuss words, Loud and clear. While listening to this, we can also hear them say how much mold they have found while doing the original work- (replacing rotten wood and stucco). Maybe that's why we always had that stinchy smell when the ac was turned on. This is more than an inconvenience as both my partner and I work nights. So you can imagine how much sleep a person who works nights get when they are banging on your walls 5 days a week 8am-6pm! NOT HAPPY, and it is horrible that we had to deal with this the last 3-4 months of our lease. I noticed that the prices are rising, and I can tell you this..... These apartments ARE NOT worth the $1,200 asking price. So in conclusion we as tenants for the last 6 years are leaving with a very sour bad taste in our mouths. It is really horrible for Toscana that one of their long time residences is leaving on this note. I hope that this helps those who are looking into staying here and has an idea what it was like 3-6 years prior to you moving to Toscana. But I have a feeling that this will not be featured because it basically states how bad this place has turned out to be, it has drastically gone downhill. YOU CAN DRIVE 10 MINUTES NORTH TO CEDAR PARK AND GET A BEAUTIFUL APARTMENT MINUS ALL HEADACHES FOR CHEAPER. DO YOUR RESEARCH

    Review 113 out of 192

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