Review History for Verified Resident 781239

Toscana Apartments


Updated Review

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Resident 781239

Verified Resident 2020 - 2021

4/8/2021

The AC guy had refrigerant spraying out of the air vents which damaged my rug and couch. The apartment would not compensate me or provide me with the AC contractors insurance information so I could file against their insurance. I have to file with small claims court to seek damages. There's cheaper apartments all around. The walls are super thin. No one parks under the canopy due to the prices being outrageously over priced. People break into the mailboxes regularly.
    Manager

    4/8/2021

    Toscana Apartments
    Verified Resident 781239, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (512) 219-8366 so we can work towards a resolution. We look forward to hearing from you. Have a great day! Sincerely, Team Toscana
    1 Previous Review

    Previous Review

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    Resident 781239

    Verified Resident 2020

    6/18/2020

    The pool house is under construction, no amenities, the gates never shut, the gate key I have only opens the exiting gate or entrance gate coming into the community, the other gate across the way doesn't shut, the gym equipment is outdated or doesn't work, they have scaffolding in front of my garage with workers who don't show up to complete what they started, my balcony cannot be accessed due to construction and again the workers only show up every other week to work half weeks and then disappears, the garbage disposal doesn't work, handles on the cabinets are coming off, the fire alarm goes off for no purpose at all, theirs an alarm in the air handler that goes off, the water drains very slowly, the dishwasher fills up the sink before slowly and I mean slowly drains out, you have to clean the sink each time you use the dishwasher, the sink is this one large sink and if it had a divider I would use the sink to wash my dishes because the dishwasher is older than the hills, the exhaust fan in the master bathroom doesn't work, missing toilet paper holder in the guest bathroom, no access to the patio balcony, the carpets and floors needed cleaning when I arrived, the construction crew knocked two holes in the master bedroom walls, the construction crew show up every other week from 9-4pm, they leave trash on the scaffolding, my son said he thinks they work on another apartment building and go back and forth. It's a mess here.
      Manager

      6/22/2020

      Toscana Apartments
      Verified Resident 781239, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (512) 219-8366 to discuss this further. We look forward to speaking with you soon. Have a great rest of the week and weekend. Sincerely, Jeanna and Team Toscana

      Review 70 out of 192

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