Review History for wyrdfolks

Tramor at the Hills


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wyrdfolks

Resident 2010 - 2016

6/22/2016

Myself and my wife have lived here, in the same apt, for 6 yrs. Before that, we lived at a South Austin Tramor property for 2 yrs. The current lineup of office and maintenance staff is the best we have seen in our time here, although we are sad that maintenance Supervisor Steve is scarce lately. There are 3 maintenance workers serving over 300 units: Cruz, Marco and Alphonse. Contrary to a recent online review, all 3 are bi-lingual, and speak excellent English. One of them is Trilingual! A recent online review accused "our" 3 maintenance workers of playing loud music and harassing a lady. Based on our experiences, we believe that a handful of contract workers actually did this. Our maintenance issues are usually resolved quickly, efficiently, and cheerfully. The rare occasion that Tramor drops the ball, other factors were at play. Sometimes, office and maintenance staff bump heads against the dreaded budget imposed by their bosses. Although this property was built in 1980, most units are in good repair. An important detail; The Big 3 Appliances (Stove, Fridge and that precious AC) were all installed new here in 2007-2008. Appliances at comparable properties are usually 10-15 yrs old. So, this property attracts all sorts of interesting folks, and lots of cool dogs. Especially big dogs. Especially big dogs that are banned elsewhere. Very glad that someone at Tramor had the smarts and the heart to welcome all breeds. We like it here. We might even buy this property when we win the lotto! LOL!! Y'all come check out Tramor at the Hills!
    Manager

    6/25/2016

    Tramor at the Hills
    Thank you for taking the time to share about your positive experience at Tramor at the Hills! I especially appreciate you mentioning how great the maintenance team is on property. We know they work really hard, are very respectful, and dedicated to providing quality customer service so it is great to have a current tenant mention that. Thank you for choosing to stay within the Tramor Family and if there is anything you, or your home needs, just let us know! Oh, and keep me posted on how I can get in on that lotto ticket ; )

    Review 8 out of 122

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    Tramor at the Hills

    March 2024

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