Canopy on Central
#12,812 #15 #2,190

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Canopy on Central

2700 Central Dr, Bedford, TX 76021
(342 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C-
C-

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

3

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5.67 days

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Canopy on Central Reviews

(332)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2024

2/8/2024

There is ALWAYS something wrong with the water. ALWAYS. Out of your control? How about REGULAR BOILER MAINTENANCE. Or an even better idea, new ones instead of patching up and knocking dust off of the old ones. That goes for pipes too! There also are… See More >
    Manager

    2/14/2024

    Canopy on Central
    We appreciate your review. Because you left this review anonymously, we are unable to locate you as a resident of our community. To clarify, all of our boilers are actively working at this time. Unfortunately, the colder weather that we have experienced can affect those boilers, and we cannot predict what will happen. That said, our maintenance team and vendors work around the clock whenever necessary to ensure that the boilers are repaired as quickly as possible. If you have additional concerns that we can address, please feel welcome to reach out to us at canopy@alapts.com.
    Review Author Icon

    anonymous

    Resident 2023

    12/29/2023

    Beware of this place I had roaches

    I have lived here a few months and decided to terminate my lease and sue this place. They have major leaks that they do not communicate with residents about. They trick you into signing an lease with "instant approval." They will not return your deposit… See More >
      Manager

      1/4/2024

      Canopy on Central
      Thank you for reaching out. Unfortunately, since your review is anonymous, we cannot research your specific circumstances. However, we list all of our move-out pricing and policies in the lease agreement, and we also provide weekly pest control services upon request. If you would like to discuss your specific situation further, we would be happy to assist you at canopy@alapts.com.
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      11/6/2023

      Horrible experience

      Canopy on central is a nightmare and a waste of time. Property is never kept up. Water outages take place every single day. I still don't have hot water in the back towards the woods area. It is always neglected. Tons of unexpected bill add… See More >
        Manager

        11/11/2023

        Canopy on Central
        We appreciate this opportunity to connect. Occasionally, we have to shut off our boiler system for maintenance, and that can temporarily impact hot water for our residents. We always communicate this in advance, so if you are still experiencing problems with your hot water, we encourage you to contact us at canopy@alapts.com so we can assist you further.
        Review Author Icon

        Thomas_H528

        Resident 2022

        12/2/2022

        Happily Signing First Renewal

        Hard to believe a year has already gone by and it's time to renewal. Pleased to share I'm not hesitating to do so. In fact I've enjoyed it here so much I'm upgrading to a bigger unit. Even my dog has been more relaxed, happy,… See More >
          Manager

          12/6/2022

          Canopy on Central
          Thank you for being a loyal resident, Thomas! It is lovely to know that you and your dog feel right at home in our community. We will certainly pass your praise along to Brad and the rest of the team.
          Review Author Icon

          anonymous

          prospectiveVisited 2022

          9/20/2022

          This place is neglected and run down

          I visited this place visiting friends. I first entered through the front and I thought that everything looked very good. But my friend lives in the back towards the woods, and her apartment is old and badly neglected. I saw so many weeds near her… See More >
            Manager

            9/22/2022

            Canopy on Central
            Good to hear from you again, Lee B! Thank you for your third review, for your friend who lives here. We have reached out to our valued resident and determined they are very happy with their home here at Canopy. We take great pride within our community! Take care.
            Review Author Icon

            anonymous

            prospectiveVisited 2022

            9/19/2022

            Beware of this old moldy place.

            Do Not live here. These apartments may appear nice on the outside. But inside they are very old. I came to visit friends that live here. And there apartment upkeep is so old, and an huge eye soar. My friends had unbelievable roaches in their… See More >
              Manager

              9/21/2022

              Canopy on Central
              Hello. Our team is committed to providing exceptional service, and we have not received any of these complaints. We encourage our residents to reach out to us so that we may address. Please feel free to email us at canopy@alapts.com.
              Review Author Icon

              anonymous

              Resident 2022

              9/15/2022

              Extremely difficult to work with

              This company is extremely difficult to work with. I am reviewing for my niece. This apartment complex refuses to take accountability of their actions therefore I cannot recommend this trash to anyone. Old buildings with old appliances is what you will get. My niece has… See More >
                Manager

                9/17/2022

                Canopy on Central
                Hi Lee B! It's good to hear from you again as we are aware that you have shared reviews with us previously. Although you are not a current resident, we do appreciate the feedback. We have spoken with your niece, and she is enjoying her home and all that Canopy has to offer her! Should you like to inquire about our apartment homes, please feel free to reach out to us at canopy@alapts.com.
                Review Author Icon

                anonymous

                Resident 2019 - 2022

                8/17/2022

                Water IS ALWAYS OFF!!!

                Water is constantly out every other day, especially for 1-3 days at a time…. Please do no live here if you like living somewhere that’s not stuck in the 1800’s!!! After being a resident for years there is no end in sight and they offer… See More >
                  Manager

                  8/25/2022

                  Canopy on Central
                  Thank you for reaching out. We want our residents to have a comfortable and convenient living experience in their completely updated and renovated home, and we are sorry to hear that water shut-offs have impacted your satisfaction. We do have two offices, and apologize that you have not been able to contact us by phone. When you have a moment, we would be happy to discuss this matter with you at mdavidson@alapts.com. Or stop into the Resident Service Center, we would love to help you through any issues you are having.
                  Review Author Icon

                  Cassie318

                  Resident 2022

                  3/28/2022

                  After weeks of searching for a place I finally found a home. Thanks to Stephanie she made it very easy. She answered any questions I had at a timely manner and she made sure I was satisfied. I love my new place. Thanks again Stephanie… See More >
                    Manager

                    3/31/2022

                    Canopy on Central
                    Cassie, welcome to the community! We are proud to have Stephanie on our team, and your positive feedback validates that. If you need anything as you settle into your new home, please do not hesitate to reach out to our team.
                    Review Author Icon

                    Valerie_P681

                    Resident 2019 - 2022

                    3/7/2022

                    When I moved it a few years ago, it was great. About a . I moved into a unit that wasn't updated, I didn't care about granite countertops, new cabinets, etc. The complex decided to update all of the apartments. Whomever was the contractor, it… See More >
                      Manager

                      3/12/2022

                      Canopy on Central
                      Valerie, thank you for writing. We are disheartened to read your feedback, which does not reflect our typically high standards. We have escalated your review internally but welcome the opportunity to connect with you directly. At your convenience, please email us at canopy@alapts.com so we may gather details and work towards earning your satisfaction. We hope to hear from you soon.
                      Review Author Icon

                      CGrimm80

                      Resident 2020 - 2021

                      12/27/2021

                      This place will mess you over at any opportunity they can. I used an apartment location service to locate my apartment options as I did not have time to go hunting myself. That entails the first issue I ran into with this complex. They changed… See More >
                        Review Author Icon

                        neferdinand

                        Resident 2021

                        10/2/2021

                        I think the staff is really welcoming and helpful. One of the services I love the most is the valet trash. I hate having to take the trash out , so I love the fact that it picked up for me. The grounds are really… See More >
                          Manager

                          10/6/2021

                          Canopy on Central
                          Hi there, we appreciate your glowing feedback! It is incredible to know that you love our convenient valet trash service. Please continue to enjoy our community and let us know any time you have questions.
                          Review Author Icon

                          ramnat

                          Resident 2021

                          9/25/2021

                          I moved in here from another state and the initial requirements were handled very swiftly by the associates. The move in process was very smooth. Seems to be quite safe neighborhood with lighted carport, pool, pet friendly and Gym. I had 2 small maintenance issues… See More >
                            Manager

                            9/29/2021

                            Canopy on Central
                            Ramnat, we appreciate you taking the time to share your feedback. It is wonderful to hear that the moving process went smoothly and that you are enjoying our peaceful community! We want to keep you satisfied, so please let us know if there is anything we can do to help you.
                            Review Author Icon

                            Toshow

                            Resident 2020 - 2021

                            9/13/2021

                            Before I rented here , they told me the apartment was ready. When I came and paid my remaining balance to move, it was a hot mess. This apartment complex is roach invested. They are in the refrigerator and dishwasher. They raise rents more than… See More >
                              Manager

                              9/25/2021

                              Canopy on Central
                              We appreciate your feedback and are sorry to hear that you have been experiencing pest control concerns. At your earliest convenience, we ask that you please reach out to us directly at canopy@alapts.com so we can get this taken care of for you. Thank you, and we look forward to improving your experience.
                              5.0(1 rating)
                              Review Author Icon

                              Stevan_H

                              Resident 2017 - 2021

                              9/3/2021

                              The property is always a mess, except in front of the leasing office. Parking is an adventure for residents also. Their management team has no customer service skills, so keep it short. The maintenance here is less than bare minimum, at best. Getting even basic… See More >
                                Manager

                                9/10/2021

                                Canopy on Central
                                Stevan, thank you for reaching out. Our team strives to go above and beyond for our residents, so we regret to know that you feel differently. We want to learn more about how we can improve your experience, so please email us at canopy@alapts.com when you are able.
                                Review Author Icon

                                trai6795

                                Resident 2021

                                8/12/2021

                                Idid almost everything on line is was quick easy. when I moved in the place was amazing. I plan on being here for a while. The staff is exceptional. They met my every need. The swimming pool is amazing and good for the eyes.

                                  Manager

                                  8/17/2021

                                  Canopy on Central
                                  Hi there, we appreciate you sharing your experience! We are so glad that our leasing process was easy for you, and our team has made you feel supported. Please continue to enjoy our pool and get in touch with us whenever we can help.
                                  Review Author Icon

                                  anonymous

                                  Resident 2019 - 2021

                                  2/16/2021

                                  Bad management and I lived there for a couple years and I got my cousin to move here to the same complex he moved from North Carolina and when I moved from from one bedroom to 2 bedroom and I was still living there, (… See More >
                                    Manager

                                    2/19/2021

                                    Canopy on Central
                                    We are truly disheartened to read your comments. We never condone discrimination of any kind and are eager to speak with you regarding these serious concerns. Please email us at corporatecontact@alapts.com so we can coordinate a time to discuss this as soon as possible.
                                    Review Author Icon

                                    anonymous

                                    Resident 2020

                                    1/23/2021

                                    The maintenance is slow and lousy, every time I put in a request for, say, my A/C stops working, I don't get a response, and they show up days later unannounced... Also, neighbors are ------. After letting all of my immediate neighbors of my home-based… See More >
                                      Manager

                                      1/26/2021

                                      Canopy on Central
                                      Our team works hard to provide a top-tier living experience to our residents each day, and we are sorry to hear you were dissatisfied with your time here. We have shared your feedback about maintenance response time and service with the team for internal discussion and future improvement. If there is anything more you would like to add, please email us directly at canopy@alapts.com. Thank you for bringing all of this to our attention.
                                      Review Author Icon

                                      anonymous

                                      Resident 2020

                                      10/30/2020

                                      My experience at canopy on central was absolutely Terrible. The 2 leasing people were great! However the manger was just rude. The leasing consultant was asking the manger for help and she was rude and unhelpful to me and the leasing consultant. The maintenance basically… See More >
                                        Manager

                                        11/4/2020

                                        Canopy on Central
                                        Thank you for your feedback. We expect our team to be helpful and courteous at all times, and we regret if you have had an unpleasant interaction with any member of our team. Feedback like yours is valuable for us to identify any gaps in our training. We would like to learn more about your concerns regarding service and maintenance, so please connect with us at canopy@alapts.com. We look forward to restoring your confidence in our community.

                                        Updated Review

                                        Review Author Icon

                                        anonymous

                                        Resident 2012 - 2020

                                        8/2/2020

                                        I have been here over 8 years now and haven't had any issues really until the past year. My AC goes out more than anything and all they tell you is to open windows!!!!! It's August & it is HOT outside! They don't even offer… See More >
                                          Manager

                                          8/6/2020

                                          Canopy on Central
                                          We appreciate hearing from a loyal resident of eight years, and yet, we are disappointed to hear that issues with your air conditioner have decreased your long-standing satisfaction with our community. At your convenience, please contact us at canopy@alapts.com so we can restore your comfort in your home. Thank you for reaching out.
                                          Review Author Icon

                                          anonymous

                                          Resident 2020

                                          7/15/2020

                                          Great location but that's about it. The apartments are old with roaches and spiders. Poop everywhere by people who don't clean up after their pets. Mold in my unit. No gates around the community. Very limited parking in certain parts of the community. My A/C… See More >
                                            Manager

                                            7/18/2020

                                            Canopy on Central
                                            Thank you for your review. We're glad that our location has been convenient for you, but we are otherwise disappointed by your assessment of our community. We work hard to create a comfortable living experience for our residents, so it is discouraging to hear we may have missed the mark. We would welcome an opportunity to better understand your concerns so we can improve. Please feel free to reach out to us at canopy@alapts.com when you have a moment. We hope to hear from you soon.
                                            Review Author Icon

                                            anonymous

                                            Resident 2020

                                            6/17/2020

                                            I recently moved in and my apartment is amazing, as well as the office staff and maintenance team! My apartment was super clean and fully renovated when we moved in and the apartment is just gorgeous. The office staff is super friendly and made sure… See More >
                                              Manager

                                              6/19/2020

                                              Canopy on Central
                                              Thank you for sharing your smooth move-in experience! Our team works hard to provide top-notch service at all times, and it is wonderful to know you are loving your home and our quiet, pet-friendly community. We are here to help, so please reach out if you need anything as you continue to settle in. Welcome to your new home! We are thrilled to have you with us!
                                              Review Author Icon

                                              anonymous

                                              Resident 2020

                                              6/5/2020

                                              I have been living here for more than 6 years, It's an amazing apartment complex. such a great location at the middle of DFW & everything around you, walmart, kroger, chillis, , ....etc very cooperative management specially ( Milisa Crouch) & maintenance are always responsive… See More >
                                                Manager

                                                6/8/2020

                                                Canopy on Central
                                                We are proud to know you have lived in and loved our community for six years! It is lovely that our central location and the outstanding service from our team have added to your comfort and enjoyment of your home. Thank you so much for your review and recommendation!
                                                Review Author Icon

                                                cwilfong98

                                                Resident 2019 - 2020

                                                5/18/2020

                                                If I tried to explain everything wrong with the canopy on central we would be here for days. I just wanted to make this quick review because of websites like this that trap renters in a bad situation. All these reviews I can agree with… See More >
                                                  Manager

                                                  5/21/2020

                                                  Canopy on Central
                                                  We appreciate you sharing your feedback, as it informs us of areas in our community that may need improvement. We're sorry that your experience has been less than satisfying, especially regarding service by our office team and maintenance of our community. Above all, we want our residents to feel truly listened to and heard and invite you to contact corporatecontact@alapts.com at your earliest convenience.
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2016 - 2020

                                                  4/16/2020

                                                  DO NOT, DO NOT LIVE HERE!! You will never have running water! A/C units DO NOT work. They do not answer the phone when you call them. They have roaches! They did updates which took away cabinet space in the kitchen. They threw some paint… See More >
                                                    Manager

                                                    4/21/2020

                                                    Canopy on Central
                                                    Thank you for reaching out to us with your concerns. Our sincere desire is to provide comfortable, inviting living spaces for all of our residents, and we are disappointed to hear that this has not been your experience. Our team is looking into your feedback and potential solutions to improve your satisfaction. Please connect with us at canopy@alapts.com to share any further concerns. We appreciate this opportunity to serve you.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $15. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds. Please call our Leasing Office for complete Pet Policy information.
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                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $15. Pet Limit: 2. Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds. Please call our Leasing Office for complete Pet Policy information.
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                                                    Other
                                                    • 24-Hour Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • Balcony or Patio
                                                    • Built-in Bookcases
                                                    • Business Center and Clubhouse
                                                    • Double Sink in Kitchen
                                                    • Fitness Center
                                                    • Hardwood Flooring
                                                    • Microwaves in Select Homes
                                                    • Pool
                                                    • Separate Vanity
                                                    • Spacious Closet
                                                    • Townhomes Available
                                                    • Woodburning Fireplace
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                                                    Leasing

                                                    Let Canopy on Central help you find a living space you love to call home. Select your favorite floor plan from our one and two-bedroom apartments for rent in Bedford, Texas. Situated along Central Drive, our garden-style apartment homes feature a long list of in-home highlights, including a fully equipped chef s kitchen with a convenient dishwasher and a cozy and inviting wood-burning fireplace.You ll also gain access to our full collection of amenities. Jump-start your cardio and exercise routine at the 24-hour fitness center, and take your downtime to the next level at one of our five resort-style outdoor swimming pools and sundecks.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

                                                    B
                                                    B
                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 342 number of votes by renters, Canopy on Central is currently rated 3.3 out of 5 stars.
                                                    Canopy on Central is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Canopy on Central is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Canopy on Central is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Canopy on Central is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Canopy on Central is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Canopy on Central is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.67 days to their community reviews in the past year.
                                                    American Landmark
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $15
                                                    Pet Limit: 2
                                                    Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds. Please call our Leasing Office for complete Pet Policy information.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $15
                                                    Pet Limit: 2
                                                    Comments: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above listed breeds. Please call our Leasing Office for complete Pet Policy information.

                                                    Contact Property

                                                    Canopy on Central

                                                    March 2024

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                                                    Beds

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                                                    Baths

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                                                    Canopy on Central is an apartment in Bedford in zip code 76021. This community has a 0 Bed, 0 Bath Nearby cities include Hurst, Euless, North Richland Hills, Richland Hills, and Watauga.

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