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Copper Crossing Apartments

5644 Riverwalk Dr

Benbrook, TX 76109



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lsiberian • Resident 2011 - 2012 Not Recommended
Reviewed 02/01/2012
My wife and I move here from Park West Apartments in July of 2011. The rent utilities which I list as the price is hard to beat. The Benbrook Police patrol the apartment on a regular basis making a deterrent to crime. Maintenance normally does what they can with the poor quality fixtures. The walls are certainly insulated and do a good job of reducing transmission of sound. With the price you pay don't expect prompt maintenance and don't expect the dishwasher to be useful. Sure it's in the apartment, but ours makes dishes dirtier and is in shoddy shape. That said the convenience of being close to the Hulen area more than makes up for the inconveniences. They even have an apartment cares program that does regular events. This is a safe place for young families and college students. Far safer than a lot of apartments I've lived in. Update: From the beginning where we were blindsided at the last hour by missing paperwork we knew nothing to the end where they prematurely locked up our property and claimed our lease over even though the agreed upon termination date was June 30th they locked our apartment on June 26th and claimed our lease ended June 24th incompetence marked the entire management organization. This is by far the worst apartment complex I've ever done business with and I advise all seekers too look elsewhere. Getting something like a broken window taped up required us to have the police dispatch call maintenance. Things like a broken back door resulted in a cheap inadequate weather stripping used. A stopped up sink means 2 days later after you've already cleared it yourself the guy shows up to help. I suspect the complex is understaffed and/or under payed. I've met office staff with great sales skills and strong customer service, but sadly behind all that are major issues. For the record I've always payed my bills on time and been as helpful a tenant as possible. I guess the old adage you get what you pay for is true. With competence and better organization these apartments could easily be sold at a higher rent rate with lower turnover.
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