|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||7 days|
|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||7 days|
Our team would like to extend to you our most sincere apologies regarding the recent changes at our community! We have a high standard of customer service and appreciation for all of our residents here, so we are sorry to hear that you feel this way about our team. Please reach out to our team directly at [email protected] with your contact information! We'd appreciate a chance to connect with you so that we can personally address these concerns. Our team looks forward to hearing from you! - Carrington Oaks Team
Hello, thank you for bringing your concerns to our attention. We're disappointed to hear that you hold this opinion of our team! Our team was sorry to see you go, but please know that your residency here was greatly valued. Our team would be happy to review your move-out statement with you to so that you can better understand any associated fees. Please give our office a call at your earliest convenience! - Carrington Oaks Team
Thank you so much for the amazing review, we truly appreciate it! We are always happy to help so please do not hesitate to reach out if you need anything!Your Carrington Oaks Team
We're sorry to hear that you have not enjoyed your experience at Carrington Oaks. Our number one priority is making our residents feel comfortable in their homes, so if you feel that we have missed the mark here I highly encourage you to reach out to our manager to discuss any issues you've had in person so we can address them as soon as possible. We do not have a high number of thefts at our community or in our parking area, though crime has no address and can happen at any time in any location. We feel that our courtesy gates, engaged neighbors, and onsite courtesy officer offer abundant security at our community. If you have an issue to report, please call our office at your earliest convenience or dial 9-1-1 for any emergencies.
Thank you for this positive review of our community. We are thrilled you are happy with your decision to make Carrington Oaks your home, and we couldn't be happier to have you here with us. We hope you'll join us for some fun resident events in April - and of course let us know if there's anything we can do to make your transition a smooth one!
We are so thrilled to see that you've been enjoying life at Carrington Oaks! We're proud to offer a high quality of living with all the amenities you mentioned and even more like the huge fitness center, movie theater and hosted movie nights, outdoor lounges, and all of the wonderful perks inside each home. We hope you continue to enjoy your experience in 2018 and know that we're here to help every step of the way!
Thank you for the great review! We're glad to hear you love the community, our team, and the amenities. We're also happy that your neighbors are looking out for you. This kind of thing is what makes Carrington Oaks a true community. If you have any issues with the location of your apartment, be sure to contact our management office directly to see if there is anything we can do to assist. We love to help out where we can!
Thank you for leaving this review! It is so wonderful to hear that you're loving everything that Carrington Oaks has to offer. It has been our pleasure to make your home beautiful and a little bit fun as well! We would be thrilled to have you stay with us for another year or more.
Thank you for taking the time to leave us this positive review. Our team prides itself on quality customer service with a smile. We just know you'll continue to be thrilled by the customer service you receive from every member of the Carrington Oaks team. Need something? Don't hesitate to reach out to our management office directly by emailing [email protected] or calling (512)312-4970.
Thank you for this kind review, Alain. We're sad to see you go but thoroughly enjoyed having you at our community these past years. Stop by any time now or in the future to say hello and let us know how the house is! We wish you all the best in your new home!
Thank you for this excellent review! It is the highest praise we can receive to have happy residents renew their lease with us and call Carrington Oaks home for another year. We are always sad to see our loyal residents leave us, but we wish you nothing but the best in your new city and hope you know you and your wife are always welcome back any time!
Thank you for the comments! We appreciate your feedback and will use it going forward to inform our community priorities. We understand that parking in any residential lot can at times get crowded which is why we are proud to be launching a new Parking Program this fall! We hope you'll find this new Program to your liking and that it will alleviate any parking frustrations you may have had to date.
Thank you so much for this exceptional review of our community! We couldn't be happier to have you with us at Carrington Oaks and hope that your transition to Texas living is everything you hoped it would be. We're here for your 24/7 so call, email, or visit us any time. And if you need any local recommendations as you settle into your new home, we'd be more than happy to help!
Thank you for the wonderful review Yulisa! We're happy to have you with us and look forward to providing you with the top notch service you deserve.
Thank you for the wonderful review! We agree that the grounds, staff, and friendly neighbors truly make Carrington Oaks a unique community. We're sorry to hear that noise hasn't been ideal but are glad that this is not causing any larger issues at this point. If you do ever feel as if the noise from your upstairs neighbor is excessive, please don't hesitate to contact the office so that management can help find a resolution.
Thank you for the gracious review of our community! It is extra high praise for us as you have lived in many apartments across the country. The staff will be delighted to receive your positive feedback about their customer service. We're glad you've been pleased with the upkeep of our grounds and the great location here. If we can ever do any more to make your home comfortable or convenient, stop on by the office and chat with us! We love getting comments, getting suggestions, or just getting to know our amazing residents.
We're so very glad that you feel the leasing and management staff have provided you with wonderful customer service, and that your neighbors are friendly. Our staff works day and night to make sure that each resident does feel like family! We're sorry to hear that you are less than comfortable with a member of our team. We addressed your concerns about our Maintenance Supervisor internally. If you have any further concerns or questions, we encourage you to reach out to our manager at [email protected]
Hi Adrikeyes1, Thank you for the great review! We're so glad you're loving your new home and we can't wait to make it a place you look forward to coming home to each day. If there is anything we can do to make Carrington Oaks an even better place to live, just reach out to our office any time and we'd be happy to help any way we can. Happy New Year!
Thank you for the stellar review Ms. Walls! It's been our absolute pleasure serving you. We can't wait to show you all the wonderful events and improvements coming your way in 2017. And as always, if there is anything we can do to make your home here at Carrington Oaks even better, reach out to us any time to let us know!
Thank you for taking the time to leave a review. We greatly value our residents' feedback! I am sorry for the inconvenience you experienced regarding parking. We have taken your suggestions to heart and are in the process of looking into guest parking in hopes this will alleviate some of the parking congestion within the community. I am glad to hear you are enjoying your apartment home. The Carrington Oaks team takes pride in keeping the community looking great and providing prompt service if a repair in your home should be required. If you have additional service requests that we can assist with, please don't hesitate to contact us about the issue as soon as it arises or submit a work order request on our online portal at your convenience.
Zach98, thank you for taking the time to review us. I would like to take a moment to assure all residents and future residents that Carrington Oaks has a very strict policy regarding the discovery of bed bugs, and, while a single instance was reported in November, this instance was immediately contained and resolved. No other units have reported bed bugs, and all reports of bed bugs, or any pests, within a Carrington Oaks unit would be regarded with the utmost urgency and action would be taken the same day as the report was received or the issue was discovered. Any resident may be financially responsible for the pest control measures required to immediately eliminate the bed bugs in a unit if that resident is determined to be the sole cause of the issue. However, Carrington Oaks would never allow a unit to be rented with any kind of pests, especially bed bugs, and any pest control measures for pests not directly resulting from a resident's occupancy would be fully covered by Carrington Oaks management and Sherman Residential. The property is externally treated by a pest control company several times each year and residents may sign up for internal unit treatments at any time to occur the following week. We are, however, unable to cover the cost of pest control measures required for bed bugs (other pest control will always be included) when the occurrence of these bugs are directly caused by the resident living in the effected unit. We do greatly apologize for any inconvenience this experience caused or for any negative feelings toward our company that may have resulted from our actions to quickly and efficiently resolve this pest issue. We hope that going forward we are able to regain your trust that every action we take is in the best interest of our residents and the community as a whole. We are always available should you need anything. You can contact us by phone at 512.312.4970, or reach out to our Manager directly at [email protected]
It's so wonderful to hear from happy residents like yourself that love our community. We're thrilled that you've had such great experiences with our staff and maintenance teams. Our team is always here for you if you need anything, so please stop in, say hello, and let us know how we can be of service!
Hi Brett - Thank you again for your honest review. We look forward to addressing these issues with you and turning your experience around. We appreciate you letting us know about dogs being left leashed or unattended. We do require that pets be attended and on leashes at all times. If you notice a resident with an unleashed or unattended animal, please call our leasing office immediately so we may address this issue with the resident at fault. We so appreciate your help in keeping our property and our residents (human and animal) safe. As a preventative measure, pest control treats the exterior of one building each week on Monday after the maintenance team power-washes on Friday. This schedule ensures that power-washing does not wash away any pesticide treatment. Each Monday, the company will also visit any apartments that have reported pests. As a rule, pest control will never enter a unit which has not notified the office and been placed on the pest control list. This is a measure instituted to ensure your privacy. I'm sorry to hear you are having issues with the valet waste schedule. The service guide provided by the valet waste company does request trash be placed outside your door by 6:30pm, for collection beginning at 7pm. If there is ever an evening where they do not collect your trash, we ask that you please call or email us the very next day so we may address this oversight. I sincerely apologize if you have received anything but the most excellent customer service as this is what we pride ourselves in providing. You may reach our office directly at 512-312-4970 if you need anything at all, and never hesitate to email our property manager directly at [email protected]
Carrington Oaks is a luxury apartment community in Buda, TX, just 20 minutes from downtown Austin along the IH-35 corridor. Our prime location is the ultimate tranquil retreat with all the conveniences of contemporary living in The Outdoor Capital of Texas. We offer private one, two and three bedroom apartment homes in a desirable Texas Hill Country design with all the home-quality interior finishes you’ve come to expect, including granite countertops, stainless steel appliances, 9-foot ceilings, kitchen islands, faux wood flooring, and oversized balconies with exterior storage . Our residents get all this in a peaceful neighborhood walking distance from historic downtown Main Street and Stagecoach park, a beautiful 51-acre park. What more could you want?Go to Property Website
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