THIS IS THE ABSOLUTE WORST APARTMENT COMPLEX I HAVE EVER LIVED IN, and we are so happy to be moving out after a year. The rent is WAY too high to be living next to a waste dump, which is an extreme inconvenience. Firstly, when we were applying, The leasing agent named Quentin told us that our rent included the technology fee. It was such a good deal and we couldn't pass it up. He had assured us SEVERAL times that the rent included the internet+cable. It wasn't until our first months rent was due when we realized it was over a hundred dollars more than we expected. Had we known, we would've never left the city of Plano to live behind a waste dump for almost $1900. When I addressed my concerns, Quentin didn't even want to help and acted like he didn't do anything wrong and the office staff didn't seem to care or want to help even though they definitely could have. The office staff was okay, after those interactions with them I never wanted to go inside of that office unless it was to pick up my packages. Another issue is that they do not care about your work orders. When we first moved in we had a number of issues that we needed to be fixed and they never came. our sink was clogged up and leaking. I wasn't able to wash dishes and when I called the lady at the office said it would take 2 days. I told her I needed it ASAP and then she caught some attitude with me. To this day, we still had problems with the sink. The only good thing about the apartment was that it was renovated and modern inside. That's literally it. Make sure to see where the apartment is located. We lived next to the creek and we have seen all kinds of animals. HUGE snakes, raccoons, skunks, huge birds that literally resemble turkeys (they tore off the roof of our convertible), all kinds of sizes of spiders and lizards crawling into our apt. The move out process is HORRIBLE. They make you clean the apartment spotless, and then they make you schedule an appointment for them to do a walk through. LOL. If you do anything wrong, you are charged for it. Please do not move here, there are plenty of other options to choose from.
Bella Vida at Coyote Ridge Manager07/31/2019
Thank you for taking your time to review our community. We sincerely apologize that your experience at our community did not meet your standards. All fees are noted on move-in paperwork as well as the lease documents so I do apologize for any confusion there might have been. We appreciate your feedback and wish you the best of luck. Thank you!