Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 5.78 days |
Contact Property
Indian Creek Apartments
3910 Old Denton Road
Carrollton, TX 75007
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 5.78 days |
NenB, At Luma Corp we take all resident feedback very seriously and I would like to personally address your concerns. We haven't had any crime reported to us in a long time, so we're unaware of the crime you speak of. In addition, the fire in your building last year was caused by a cigarette. The trash pickups were actually increased; the number of trash containers were reduced per City requirements and beyond our control. I'm sorry to hear that you're no longer happy at Indian Creek and would like the opportunity to overcome your unfavorable experience.Please feel free to contact me so that we are able to address your concerns. Thank you again for your feedback, it definitely helps us improve. -Dandi Breese, Regional Supervisor 214.361.6666 ext 108 [email protected]
Shay5555:Thank you for the 5 star review and the wonderful compliments! We appreciate your feedback!Best regards,Dandi Breese, Regional Supervisor
Annniekinz17:Thank you for taking the time to post a 5-star review! We appreciate your feedback and the wonderful compliments!Best regards,Dandi Breese, Regional Supervisor
Anissa:Thank you for taking the time to leave a review and for the wonderful compliments! We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Thank you for the 5-star review and the wonderful compliments. We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Anissa.riley:Thank you for the 5-star review! We appreciate your feedback and the wonderful compliments. We wish you well in your new place, but hope to see you again should your housing needs change.Best regards,Dandi Breese, Regional Supervisor
Thank you for taking the time to post a review. We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Kristi:Thank you for the 5-star review! We appreciate the wonderful compliments and your feedback.Best regards,Dandi Breese, Regional Supervisor
Thank you for the 5-star review. We appreciate your feedback and compliments. We look forward to having you join our community! Best regards, Dandi Breese, Regional Supervisor
Cicimullins:Thank you for the 5-star review. We appreciate your feedback and compliments. We look forward to having you join our community!Best regards,Dandi Breese, Regional Supervisor
Thank you for the 5-star review. We appreciate your feedback and compliments. We look forward to having you join our community! Best regards,Dandi Breese, Regional Supervisor
Dionne H:Thank you for the 5-star review and wonderful compliments. We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Dear Resident:Thank you for the 5-star review and wonderful compliments. We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Dear Prospective Resident:Thank you for the 5-star review and wonderful compliments. We appreciate your feedback.Best regards,Dandi Breese, Regional Supervisor
Jamil P:Thank you for the 5-star review and for the wonderful compliments. We appreciate your feedback and agree that our Team is amazing!Best regards,Dandi Breese, Regiona Supervisor
DebraR8591:Thank you for the 5-star review and the wonderful compliments! We agree; our Team is pretty amazing! Thank you for choosing Indian Creek as your new home.Best regards,Dandi Breese, Regional Supervisor
Dear Resident:Thank you for the 5-star review! We appreciate the feedback and the compliments. We agree; the staff is AWESOME! Best regards,Dandi Breese, Regional Supervisor
Prospective resident:Thank you for the 5-star review! We appreciate the compliments and feedback, and we look forward to you joining our community.Best regards,Dandi Breese, Regional Supervisor
Resident:Thank you for the 5-star rating and the wonderful compliments! We agree; our Team is awesome and we pride ourselves on excellent customer service.Thanks again for taking the time to provide your feedback.Best regards,Dandi Breese, Regional Supervisor
Greg,Thank you for taking the time to post a review. We appreciate the compliments and value your residency.Best regards,Dandi Breese, Regional Supervisor
Phil1970:We are glad you chose a LumaCorp community as your home, and we hope that you have many more great experiences during your residency. Thank you for taking the time to post a review! Dandi Breese, Regional Supervisor
Anonymous, At Luma Corp we take all resident feedback very seriously and I would like to personally address your concerns. Please feel free to contact me so that we are able to address your concerns. Thank you again for your feedback, it definitely helps us improve. -Dandi Breese, Regional Supervisor 214.361.6666 ext 108 [email protected]
Thank you for your 5 star review of Indian Creek apartments. We value all feedback received and I am happy to hear you are enjoying your home at Indian Creek once again. Please feel free to contact me if you need anything in the future, and thank you again for continuing to call Indian Creek home!Allison HamrickRegional [email protected] x120
Vickie,Thank you for your review of Indian Creek apartments. We appreciate all feedback received and I am happy to hear you are continuing to enjoy your home after 16 years. LumaCorp takes pride in customer service at every community and I am happy to hear Destiny and the Indian Creek team show how much they care.If you need anything in the future, please feel free to contact me.Allison HamrickRegional [email protected] x120
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Indian Creek Apartments in Carrollton, Texas offers a fantastic amenity package and unbeatable value just minutes from the North Dallas business district, I-35, SH121, PGB Turnpike, and the Dallas North Tollway. With shopping, dining, and entertainment so close, you may never want to leave! We offer convenient services including online bill-pay, 24-hour service requests, and electronic account statements, and with our free Wi-Fi, you can do all this pool-side! Visit our award-winning staff today!
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Contact Property
Indian Creek Apartments
3910 Old Denton Road
Carrollton, TX 75007