Keystone at Castle Hills

Keystone at Castle Hills

(462 Reviews)
4600 N Josey Ln, Carrollton, TX 75010

Floor Plans & Pricing

1 Bedroom

A4

1 Bed, 1 Bath | 728 - 818 sq. ft.

5 Available Units

A1

1 Bed, 1 Bath | 600 - 687 sq. ft.

4 Available Units

A2

1 Bed, 1 Bath | 632 sq. ft.

3 Available Units

A6

1 Bed, 1 Bath | 820 - 921 sq. ft.

3 Available Units

A3

1 Bed, 1 Bath | 662 sq. ft.

1 Available Unit

A5

1 Bed, 1 Bath | 820 sq. ft.

1 Available Unit

2 Bedrooms

B1

2 Beds, 2 Baths | 884 - 960 sq. ft.

3 Available Units

B3

2 Beds, 1 Bath | 996 sq. ft.

3 Available Units

B2

2 Beds, 2 Baths | 971 - 1,069 sq. ft.

2 Available Units

B5

2 Beds, 2 Baths | 1,081 sq. ft.

1 Available Unit

B4

2 Beds, 2 Baths | 1,054 sq. ft.

1 Available Unit

3 Bedrooms

C1

3 Beds, 2 Baths | 1,390 sq. ft.

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

C

Noise

3.8

Grounds

1.5

Safety

2.8

Office Staff

1.0

Maintenance

1.5

Neighborhood

4.5

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

4

Manager’s Review Engagement

C

Percentage of reviews responded to

50%

Manager’s Review Reply Time

B-

Average time to respond to reviews

40.75 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(462)

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  • Newest Activity
  • Recently Lived In
  • Review Rating
  • Original Date
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anonymous

Resident 2020 - 2021

7/2/2021

Definitely won’t recommend. Management is horrible, don’t care about problems/concerns you have, & won’t follow up on maintenance request. You have to hound them like a dog to get anything done. It’s definitely all looks. Apartments look great but whew, think twice.See More >
Avatar

anonymous

Resident 2019 - 2021

5/31/2021

I made an account specifically so that I could place this review. I lived at Keystone for almost two years (May 2019-March 2021). I have lived in apartments for the last couple years and have generally found that management is the problem. This place lookedSee More >
Avatar

Criner2017

Resident 2019 - 2020

1/5/2021

*don't move in apartment 3212*We loved the space, hardwood floors and location at first, BUT we had a major problem!! our patio door on the first floor had water coming in at the bottom. We contacted the office unfortunately this problem in the heart ofSee More >
Manager

2/5/2021

Keystone at Castle Hills
Thank you so much for your review. We take all feedback seriously and would love to speak to you. Please contact our office and ask to speak to the manager directly. Thank you!
Avatar

anonymous

Resident 2018 - 2020

8/11/2020

Castle Hills belongs nowhere in this property's name. If you are desperate and ready for a new move, this is your place because they will rent to anyone and everyone! Do not let the amenity "upgrades" fool you, nothing here has changed.See More >
Manager

9/18/2020

Keystone at Castle Hills
HI, We apologize about your experience at Keystone at Castle Hills. We would love to obtain more information to help better your living situation. Please call the office anytime to speak with the community manager to get your issues resolved. Thanks

Updated Review

Avatar

anonymous

Resident 2019 - 2020

4/30/2020

I have termites in my apartment off and on since April 2019. I still have termites coming through my ac vents and cracks in the baseboards through certain areas in my apartment. The office will not move me to another apartment unless I upgrade andSee More >
Manager

5/27/2020

Keystone at Castle Hills
Hello, Thank you so much for leaving us a review. We appreciate your feedback. Please contact the office so you can speak to the manager at your earliest convenience about the termite issue you are having. Thanks

Updated Review

Avatar

Verified Resident 243659

VRP 2013 - 2020

3/28/2020

Great experience living here all these years! Sad to say that I have to move. The rent is too much for me.Wish that I could continue living here but unfortunately I have to move.I just love the manager Leighann she is Awesome to work withSee More >
Manager

6/16/2016

Keystone at Castle Hills
Thank you so much for your kind words. We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve.
Avatar

Verified Resident 751784

VRP 2019 - 2020

3/12/2020

The apartment itself is nice and the community is fairly quiet. Except neighbors below. These walls are extremely thin! Can only use gym during office hrs which is when I work. Prior to moving in in January, I was told the gym would be availableSee More >
Manager

3/30/2020

Keystone at Castle Hills
Hello, Thank you so much for taking the time to leave us a review. We take our reviews very seriously. I encourage you to set up a call, or virtual meeting with the property manager. I am sure once she is made aware of your concerns they will be handled.We hope to get this corrected and you change your mind to renew with us. Thanks
Avatar

Verified Resident 743685

VRP 2020

3/10/2020

Staff is friendly and helpful and there are a lot of perks here. I love this quiet and friendly community to anyone. It's also very near the Toll which is very convenient especially when going to work. This community is safe and as aSee More >
Manager

2/14/2020

Keystone at Castle Hills
Thank you for leaving us a review. I am so glad your are enjoying your new home and the staff there. Please let us know how we can improve to get that 5. Thanks
Avatar

Verified Resident 181620

VRP 2019 - 2020

3/4/2020

So far so good , besides my neighbor upstairs . It's pretty quiet . I wish there was an upper floorplan that I could move to . But I am very proud of my space. I look forward to the changes coming toSee More >
Manager

6/25/2019

Keystone at Castle Hills
Thank you for your review! We are happy to have you as our neighbor! Please let us know if there is ever anything we can do for you.
Avatar

Verified Resident 749360

VRP 2019 - 2020

3/3/2020

Staff is great. Thanks for all the help I have been given, and continue to receive. Not a twitter user so not familiar with giving out 200 character praise so thank you, thank you, thank you, thank you.;-)

Manager

3/11/2020

Keystone at Castle Hills
Thank you so much for leaving us a review. We appreciate your kind feedback! Let us know how we can reach 5 stars! Thanks
Avatar

Verified Resident 749253

VRP 2020

3/3/2020

The Management Team is AMAZING! My recent move was unexpected, but they were truly welcoming and helped make the move seamless. The sense of community has continued even after we were all moved in. The best part is the updated apartment and the amenities offered.See More >
Manager

3/11/2020

Keystone at Castle Hills
We are thrilled to hear that you love your new home! We appreciate your kind feedback!
Avatar

Verified Resident 748158

VRP 2020

2/27/2020

I have only been at the location for two weeks now. I love my apartment thus far, I love the location and feel safe in the neighborhood. Staff was helpful in getting me approved and ready for move in as I am new to Dallas.

Manager

3/11/2020

Keystone at Castle Hills
Thank you so much for taking the time to review our property. We truly appreciate you, and glad you are loving your new home!
Avatar

Verified Resident 747909

VRP 2020

2/26/2020

The apartment is subpar but the amenities are nice. The leasing agent was pleasant. There's animal feces all around the property and the stairs are filthy. I believe it to be overpriced for what I'm getting.

Manager

3/11/2020

Keystone at Castle Hills
Thank you for taking the time to leave us a review. I offer you to visit the property at your earliest convenience to talk with the manager about issues you are having at the community. We strive to provide great customer service, and we want you to be happy with your home. Thanks
Avatar

Verified Resident 746002

VRP 2019 - 2020

2/19/2020

The office staff is friendly and courteous. The complex is lit up,clean and safe. The pools are beautiful. It is close to the elementary,junior high and high schools,daycares also to many grocery stores, shoping centers and restaurants.

Manager

3/11/2020

Keystone at Castle Hills
Thank you for your kind feedback! We appreciate you!
Avatar

Verified Resident 415349

VRP 2017 - 2020

2/18/2020

It has been fine. I would change a few things tho. My kitchen appliances are totally outdated and I would like new ones. I recently found out that all the stoves (old and new) do not have self cleaning ovens.

Manager

2/5/2018

Keystone at Castle Hills
Thank you for taking the time to give a 5 star review! We are happy to hear that you are excited about the improvements. You are truly valued and we thank you for sharing your great experience with us.
Avatar

Verified Resident 698440

VRP 2019 - 2020

2/18/2020

so far so good, I love the location, its quite, clean and well maintained. I would and have referred several friends to this complex, I would like access to the gym which they still have locked when the office is closed. And I would likeSee More >
Manager

9/26/2019

Keystone at Castle Hills
Thank you so much for the review! We apologize if your apartment was not quite ready for you when you moved in. Please feel free to reach out to me to discuss, I am happy to help!
Avatar

Verified Resident 745523

VRP 2019 - 2020

2/18/2020

Since I first visited Keystone, I have been impressed with how clean and well maintained everything is. Keri and everyone in the office are knowledgeable and helpful. I've enjoyed living here for a few months now.

Manager

3/11/2020

Keystone at Castle Hills
Thank you so much for your review! We appreciate you taking the time to complete it.
Avatar

Verified Resident 648067

VRP 2012 - 2020

2/15/2020

Good place to live I been here 8 years but some office personnel can b need to trim all shrubs in a uniform look in back of complex . Building 38 for sure . Drive up By office looks good but drive toward aSee More >
Manager

8/21/2019

Keystone at Castle Hills
Thank you for taking the time to provide your rating and review. We would love to speak with you to see how we can improve. Please contact the Property Manager at your earliest convenience to discuss.
Avatar

Verified Resident 744735

VRP 2020

2/15/2020

We moved from New Jersey and we started with Allison at the office. She was an incredible lady. She made the move so nice and easy. And the community is is very quiet and clean. The gym is very nicely equipped and clean. We loveSee More >
Manager

3/11/2020

Keystone at Castle Hills
Thank you so much for your kind feedback! We appreciate you!
Avatar

Verified Resident 299712

VRP 2013 - 2020

2/13/2020

Apartment is amazing and love living here. Maintenance crew is the best I have seen. Wonderful apartments and very comfortable. Keeps everything so neat and clean around the complex. Neighbors are very kind

Manager

1/13/2017

Keystone at Castle Hills
Thank you for taking the time to share your experience. We truly appreciate your feedback. We're always working to provide better service and will use your feedback to do so. We encourage you to reach out to your management team with any issues.
Avatar

Verified Resident 742394

VRP 2007 - 2020

2/12/2020

Friendly neighborhood, well kept grounds! Friendly staff, they are great about getting your problems solved, but you better know how to go on line & pay your rent & put in a work order because I person don't feel welcome to come in the officeSee More >
Manager

2/14/2020

Keystone at Castle Hills
Thank you for taking the time to review our property! Please go in and share your experience with the manager if you are having issues when visiting the office. I know she will get it worked out for you. Thanks
Avatar

Verified Resident 743508

VRP 2019 - 2020

2/10/2020

So far our experience has not been good. Ever since we moved in there has been a big problem and I do not feel our issue is being resolved in a timely manner. I pride myself in keeping a clean living space, but I haven'tSee More >
Manager

2/14/2020

Keystone at Castle Hills
Thank you for leaving us a review. I invite you at your earliest convenience to stop by the office and visit with our property manager. I am certain she can get you taken care of. Thanks
Avatar

Verified Resident 742464

VRP 2020

2/6/2020

Neat and well divided space. Over all a really good place to live. Parking is provided in large quantities. Entertainment and help are all very close. Neighbourhood is really clean and full of resources and it has everything you need close by.

Manager

2/14/2020

Keystone at Castle Hills
Wow!! Thank you so much for the 5 star review. We appreciate you!!
Avatar

Verified Resident 736560

VRP 2019 - 2020

1/15/2020

Well it could be better but I wasn't able to see the apartment before moving in to the community. My fault and the complex is quiet . The apartment I leased is very very old and the floors and appliance

Manager

1/28/2020

Keystone at Castle Hills
Thank you for your review. We want you to be satisfied with your new home. Please stop by the office at your earliest convenience to speak to our manager. Thanks
Avatar

Verified Resident 736548

VRP 2019 - 2020

1/15/2020

So far it's been really peaceful and clean here, and safe. Community has been clean always and the office was been really nice to me and my family. Neighbors are nice and quiet too. Overall best apartments I've been too.

Manager

1/28/2020

Keystone at Castle Hills
Thank you for taking the time to review our community. We are thrilled you love it. Let us know if you need anything. Thanks

Features & Amenities

Laundry
  • Washer/Dryer
  • Washer/Dryer Connections
Parking
  • Carport
  • Covered Parking
  • Garage
  • Off Street Parking Available
Pets
  • Dogs Allowed
  • Cats Allowed
Other
  • Air Conditioner
  • Alarm
  • Auto Detailing Bay
  • Balcony or Patio
  • Bike Racks
  • Cabana Club
  • Carpet
  • Clubhouse
  • Courtyard
  • Courtyard View
  • Crown Molding
  • DishWasher
  • Dog Park
  • Farm-style Kitchen Sink
  • Fitness Center
  • Free Weights
  • Garbage Disposal
  • Garden Tubs
  • Handrails
  • Large Closets
  • Microwave
  • Nest Thermostats
  • On-Site Maintenance
  • On-Site Management
  • Online Maintenance Requests
  • Online Payments Accepted
  • Package Receiving Service
  • Picnic Area with Gas Grills
  • Playground
  • Pool
  • Quartz Countertops
  • Refrigerator
  • Short Term Lease Available
  • Stainless Steel Appliances
  • USB Outlets
  • Vaulted Ceilings
  • View
  • Wheelchair Access Available
  • Window Coverings
  • Wood Burning Fireplace with Mantel
  • Wood-look Flooring
  • Work Spaces
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Leasing

**We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.***Discover Keystone At Castle Hills, located in Carrollton, Texas, a home where comfort and elegance surround you. Keystone At Castle Hills features all the amenities of luxury, comfort, and convenience including three swimming pools with waterscape/fountain, a resort-style cabana with an outdoor grill, sand volleyball, resident garden, a 24-hour state-of-the-art fitness center and Cyber Cafe. Keystone At Castle Hills also boasts professional on-site management and maintenance dedicated to providing extraordinary customer service.

Office Hours

  • Sunday: Closed
  • Monday: 10:00 AM - 06:00 PM
  • Tuesday - Wednesday: 09:00 AM - 06:00 PM
  • Thursday: 10:00 AM - 06:00 PM
  • Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM
This community is managed by

Highmark Residential

B
B
Communities
281

Questions & Answers (0)

Frequently Asked

What are noise levels like at Keystone at Castle Hills?
The community is rated 3.8/5 stars, which is considered having quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Keystone at Castle Hills?
The community is rated 1.5/5 stars, signifying slight satisfaction on average.
How safe is Keystone at Castle Hills?
The community is rated 2.8/5 stars, which is considered being moderately safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 1.5/5 stars, which is considered being slightly effective on average.
How often does management engage with reviews?
Managers have responded to 50% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 40.75 days to their community reviews in the past year.
Who manages Keystone at Castle Hills?
Highmark Residential
What is the pet policy at Keystone at Castle Hills?
Dogs Allowed
Cats Allowed
What types of floor plans are available?
1 Bed, 1 Bath
2 Beds, 1 Bath
2 Beds, 2 Baths
3 Beds, 2 Baths

Contact Property

Keystone at Castle Hills

August 2021

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Beds

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Baths

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Keystone at Castle Hills is a 600 - 1,390 sq. ft. apartment in Carrollton in zip code 75010. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Addison, Coppell, Farmers Branch, The Colony, and Lewisville. 75056, 75007, 75022, 75287, and 75278 are nearby zips.