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Rosemeade Townhomes

3830 Old Denton Rd

Carrollton, TX 75007



Tyeesha Smith
Prospective Resident · 2018
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I never submit reviews but this review was earned. I applied for a 2b/2ba a little over a week ago and I had to cancel my application for personal family reasons. I immediately reached out to the assistant manager, ----------- and let her know about my sensitive situation. I emailed and called the office and no one returned my calls! There’s not 1 but 3 women in the office, but not one of them had the courtesy to call me back. I had to leave work early yesterday just to go visit them face to face since I wasn’t getting any calls or emails back. When I arrived, I was handed a sticky note with Regional Manager, ----------------- information ---------- walked away. I sat inside the office for 35 minutes... ---------, the leasing agent who doesn’t seem to do anything responsible besides show apartments sat there and played on her IPad, ------------------ tucked herself in the back office and never came back out to discuss the issue with me. My mind was blown! I recruit people nationwide from customer service reps, managers, Directors, VPs, SVPs, etc. and I’ve never came across people who lack basic respect for others. It all boiled down to the way I was treated. I’m 100% sure they’re going to try to cover their asses and come up with a believable story of what took place, but what they don’t realize is word of mouth goes a long way. We have hundreds of people relocating from other states and I’ll be sure to point them away from this property. To add to this, I called --------------- at and left a voicemail asking her to call me back to discuss and she emails me this: The information is correct. Pursuant to the Application Agreement you signed, paragraph 5 states you may not cancel or change your mind. If you change your mind the deposit is forfeited and retained as liquidated damages. It is legal and you agreed to the term of the TAA Application Agreement when you applied for the apartment. If you would have signed the lease you would be charged an Early Termination Fee and Accelerated Rent. We are sorry to hear about your loss and wish you well. We understand that sometimes circumstances change. ------------ REGIONAL MANAGER couldn’t even pick up the phone and aim for a positive resolution. These are the kind of people who believe their jobs are more important than people, but what they don’t realize is we’re the reason they have jobs. CUSTOMER SERVICE is important. I do not recommend this place to anyone. When you apply, they keep your $300-$400. If you must move to Carrollton, please check out other properties before allowing Rosemeade Townhomes rob you and ignore your calls. “If” they contact me, I will post the outcome. If they do not contact me I’ll continue to post each time I’m ignored until a proper conversation takes place.
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