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Rosemeade Townhomes

3830 Old Denton Rd

Carrollton, TX 75007

 
 
 
 
 
 

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Prospective Resident · 2019
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03/08/2019
I applied online for a 2b/2ba, 2 weeks ago and was needing to find out immediately if I had been approved since I needed to move as soon as possible. I had to cancel my application because I never heard back from anyone about my approval. I immediately reached out to the office to let her know about my sensitive situation. I emailed and called the office and no one returned my calls! When I called and finally spoke with Katy she said that they had not run my credit or did anything with my application yet. I told her since I never heard back from anyone I had to find another place and wanted to get my deposit back. I did not even mind them keeping my application fee even though Katy said that they had not had a chance to run my credit (in a week??????) she told me that since I canceled I did not get my deposit back!??? I told her I am confused! You did not do anything with my application as she had clearly stated in the previous conversation but yet you want to keep my deposit! She responded by yelling at me and telling me "YOU ARE NOT GETTING YOUR DEPOSIT BACK!!!! I have since called her boss and left 5 message to no avail! This place is a rip off!!! Not even the management company TONTI will answer my calls or emails! I am consulting with an attorney to get my deposit back. Katy and all the other staff in the office are incompetent and rude! I have gone in the office twice to speak with Katy and I have been told that she is out on property and they do not know when she will be back! I WOULD NOT RECOMMEND A FRIEND OR ANYONE TO WASTE THEIR TIME OR MONEY WITH THIS PROPERTY!!!!!!
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