I cannot believe the reviews I have read, but like every apartment community, the staff is not going to be able to make EVERYONE happy! I transferred from another UDR community and the office staff here was very kind and accommodating every step of the way! If anything is wrong in the apartment (broken microwave, leaking A/C) the repairs are usually taken care of within 24 hours. Not only that, but you can do your service request online and you will know when it has been taken care of!
The community has also put all new roofs on all the apartment buildings and also try to have all sorts of community get-togethers, like outdoor movie night and so on.
I cannot say enough nice things about this community and I will be sad to leave when I have to relocate in a few months. All I have to say is; don't believe everything you read!
Update: May 2011
I had to move back to Austin area, so I came back here! The management is still awesome!