Review History for birddcatdog

Sandcastle Apartments


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birddcatdog

Resident ā€¢ 2013 - 2014

6/5/2014

I lived at Sandcastle apartments for a year. The first seven months were pleasant. They fixed all my maintenance problems within 24 hours (garbage disposal, blinds, a leak from the apartment above me) quickly, and it is a clean well-kept complex. I am moving out because I feel they lack proper security. I have not seen any cameras or security staff on the property. It is well-lit, but also very open. There are no gates or assigned spaces to keep track of vehicles coming and going. On February 14th around 5:30am, I caught someone looking through my blinds in my bedroom with a camera. I called the police station since the person took off before I could get a good look. I left the apartment 20 minutes later and nobody had arrived at that time to speak with me or look around. Later I called the apartment office. The woman was very polite and sympathetic. The next day I spoke with a person who works in the office. She took notes and was very respectful. I asked at that time to change buildings. She said nothing was available, but she would speak with the property and corporate managers. Nobody from Sandcastle got back to me. I decided not to pursue. On June 2nd between 1:30 and 2am someone broke into my apartment while I was in bed. Luckily I was awake and when the intruder flashed a lite in my bedroom and saw me, he or she took off running. Nothing was stolen. I called 911as soon as I realized someone was inside. The police took 10 minutes to arrive. They were polite, but not helpful. They looked around the building and left within 30 minutes. Later in the morning I went to the office. The property manager would not see me. The woman I did speak to was very defensive of the complex. She said I should have called the apartments emergency line, so they could have documentation of the intruder on their end. She told me I could transfer to another building for $200 dollars. After dealing with her and her apathy toward two violations of my privacy in a 4 month span, I decided to finish my lease and look for residence in an apartment that is safer. On Wednesday they called me to inform me that they were willing to change the locks, but they would charge me $30. While I don't blame the apartment complex for these problems, I do think better security could have an impact on deterring future violations of privacy on the premises. I do feel it is inappropriate for the managers to charge me a moving fee or lock changing fee under the circumstances. I also don't think I should have to pay rent for the next two months if I am living on the property. I hope this review is helpful to current residents as well as future residents when making a decision about living at Sandcastle apartments. I also hope anyone who has been in a similar situation will speak up, so more will be done to keep people safe at the apartment.

    Review 51 out of 93

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    Sandcastle Apartments

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