Review History for anonymous

The Sterling Apartment Homes


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anonymous

Resident 2015 - 2016

9/22/2016

Do NOT live here. This is, by far, the worst place I have EVER lived. The management is awful. Anything that is even a tiny bit wrong is somehow made to be the residents' fault...even the online rent portal not working is your fault. One of the entryways has been non-drivable (for regular cars) for months and no explanation or solution has been offered. The worst part of this place is the roaches and rodents. Roaches are everywhere no matter what you try. It is disgusting. Pest control is no help...you have to request the service be done even though you pay for it monthly. There is also a $4.95 "rent fee" on your bill each month, whatever that means. The air condition/heater have been broken three times in year and a half--going days without either. Many of the updates are cosmetic only. There are plenty other problems with management and the apartment as a whole that could be listed. This place may seem like an updated, great deal but save yourself the trouble...you can find somewhere else.
    Manager

    9/23/2016

    The Sterling Apartment Homes
    Hello, We apologize for the concerns you may have, in regards to pest control, we do ask residents to requests weekly as some residents don't like to be added to pest control without permission. We also ask all residents to help be preventative and maintain the upkeep of their home.We haven't had any request or concerns with the online portal working. We are always in the office if anyone needs help.We currently are improving the roadways and all notices have been passed out on listing with the new scheduled events with the left side driveway of the community if your exciting the office. We also charge a $4.95 rent fee that is explained during the application process and the rent fee is also listed under special provisions on page 1. Of your lease contract. We strive to make The Sterling the best. We take our work orders seriously and maintain them as soon as they are submitted. Please come into the office and speak with us regarding these concerns as we are here to help out any of our residents. Sterling Staff-

    Review 9 out of 43

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    The Sterling Apartment Homes

    March 2024

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