Review History for Verified Resident 659105

Legacy at Cypress


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Resident 659105

Verified Resident 2015 - 2019

7/1/2019

The office staff used to be friendly and attentive to the residents needs now it feels like you are bothering the office staff every time you step into the office or call to report any issues for example I called the other day to complain about my neighbors smoking weed in their garage making my apartment smell like weed so I asked the office staff to come to my apartment so they can see and smell what I talking about . They never showed up so I went into the office to asked them in person and the Young lady didn't even get up from her chair and told me with a rude attitude " there's absolutely nothing that I can do about it" the Guy that I had spoken to on the phone earlier was seated there and acted like he was to busy with his personal call to help. I had a few issues with my apartment and to this day they haven't fixed them yet but they want to close the service request. In my opinion you need to train your office staff better.
    Manager

    7/1/2019

    Legacy at Cypress
    Dear Verified Resident 659105, Thank you for leaving a review. This helps us know where we can improve so you can have a better experience at the Legacy at Cypress. First, I am sorry to hear that we were not able to address these certain issues regarding your neighbors, in a timely manner. We want to make sure that everyone who walks into our office feels welcomed. Regarding the maintenance work that needs to be completed, I would love the opportunity to walk your home with you and have any issues of concern addressed. Please reach out to me directly, my office is always open. Best regards, Kerri H. Property Manager

    Review 107 out of 410

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    Legacy at Cypress

    March 2024

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