Review History for anonymous

Legacy at Cypress


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anonymous

Resident 2019

10/7/2019

I agree with other review about valet trash. It should be optional. I have had multiple complaints with "Valet Living". I have complained on three separate occasions to front office once and "Valet Living " twice that my trash was not picked up. I prefer to take my own trash because I hate putting my trash out by a certain hour and than to find out they picked up only half my trash if even that. Poor service...WHAT EVER HAPPENED TO CUSTOMER SERVICE!!!!!
    Manager

    7/30/2019

    Legacy at Cypress
    Dear Anonymous, Thank you for taking the time to leave a review. I appreciate knowing where we can improve in our community. During the summertime the pool area is a difficult area to monitor. However, with you having brought many items to my attention I can better address the behavior that is happening out there. We do have monitored cameras which are recording, and a posted warning to guests that the pool is closed at 10pm. If they are continuing to beak the rules, law enforcement is contacted. Regarding the cleanliness of the community, maintenance works diligently to keep our community clean. We want our community to look nice so we monitor our patios as stated in the community policies. If there are any major issues, residents are fined for not complying with the rules. I would be more than happy to set up a time that is most convenient to you and discuss any of your stated concerns as well as any additional matters you believe should be addressed. Best regards, Kerri H. Property Manager

    Review 104 out of 410

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    Legacy at Cypress

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