555 Ross Apartments
#6,330 #75 #1,016

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555 Ross Apartments

1777 North Record Street , Dallas, TX 75202
(111 Reviews)

Reviews

(96)

4.3 rating

See Details

111 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1248938

Verified Resident 2023 - 2024

5/5/2024

I'm not satisfied with them not being able to accommodate my needs when it certain stuff you can't control. The front office was not helpful at all. My information was stolen and I didn't have enough time to cancel my direct deposit and they counted that against me even though I was not late on my payment ever.

    Manager

    5/10/2024

    555 Ross Apartments
    Hi Verified Resident 1248938 - we regret to hear you were displeased with your recent experience at 555 Ross Apartments. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right.

    Updated Review

    Review Author Icon

    Resident 1040166

    Verified Resident 2022 - 2024

    4/13/2024

    The apartment has experienced multiple break-ins. There are pets all over and they poop and pee all over the common areas. The apartment fire alarms go off all the time. The alarms are ear-piercing and very loud. And 95% of the time, the alarms go off by mistake. Once the alarms start going off they go off for hours before the apartment complex turns them off.

      Manager

      5/10/2024

      555 Ross Apartments
      Verified Resident 1040166 - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right.
      Review Author Icon

      Resident 1236819

      Verified Resident 2023 - 2024

      3/21/2024

      Best place to live friendly staff and neighbors great community. Love the events the amenities are amazing always working they are prompt with fixing things. I feel safe in the area. The security is amazing. The community

        Manager

        5/12/2024

        555 Ross Apartments
        Verified Resident 1236819, your review about 555 Ross Apartments made our day! Thanks so much for taking the time to write.
        Review Author Icon

        Resident 1229881

        Verified Resident 2024

        2/27/2024

        555 Ross is a lovely place to live. The staff is very much helpful and easy to communicate with. It has great amenities and you feel safe here. It's really quiet to be in a area surrounded by restaurants. The accessibility to restaurants and AAC sporting venue is Great. Love this property and price.

          Manager

          3/8/2024

          555 Ross Apartments
          Awww, thanks Verified Resident 1229881! We really appreciate your kind words about 555 Ross Apartments!
          Review Author Icon

          Resident 1208297

          Verified Resident 2023

          12/14/2023

          The apartment is big , the location is great, the staff is easy to talk to and they help out with anything. Maintenance is fast! They fixed my shelving the same day I put the order in. The view from the gym is nice when you’re working out. The pool is stunning and the view at night is beautiful.

            Manager

            12/15/2023

            555 Ross Apartments
            Thank you again for taking the time to let us know how we did. We hope you have a great day!
            Review Author Icon

            Resident 1201843

            Verified Resident 2023

            11/23/2023

            Very nice place and amazing pool . I made request to fix my AC , because it’s stopped cooling . And AC specialist came during the hour . Fix everything and clean . So my experience with community are great

              Manager

              11/30/2023

              555 Ross Apartments
              Thanks for your praise and kind comments about our team.
              Review Author Icon

              Resident 1197819

              Verified Resident 2023

              11/9/2023

              I enjoy living here so far. Some amenities in the grounds are in need of some TLC. For example, the water fountain in the dog park area is completely rusted and has long, jagged and sharp edges on it. Many of us have raised maintenance requests as it is really unsafe. The management keeps slapping thick coats of paint on it when it really just needs to be replaced. The leasing office staff could be a bit more approachable…every time I’ve gone in with a question they always act as though I’m inconveniencing them. The maintenance staff is amazing! They’re all incredibly friendly.

                Review Author Icon

                anonymous

                Resident 2023

                10/23/2023

                You DO NOT want to live here!

                You do NOT want to live here! They call this place a "luxury" apartment and while the apartments and the amenities are nice enough, the building is infested with mice, rats, and crickets! I live on the SECOND floor and yet there are mice running around that we have been unable to catch. There are rat traps scattered around the building as well. We have been told that Orkin is supposed to be coming around, but we have not heard a thing. Secondly, there are random false fire alarms the frequently occur without warning and early in the morning (5:00 am!) They go off for several hours and we get a lame explanation from management that it is due to lightening strikes. This is not believable since it has happened 3 times in the past 4 months that I have lived here. -- We have been given no guarantee that this won't happen again. Thirdly, there is a really big homeless problem right outside the building. Several homeless people are right outside the front of the building, especially at night, sleeping, smoking marijuana, begging for food and money. We don't feel safe in our own neighborhood. Finally, even thought this… See More>
                  Manager

                  10/25/2023

                  555 Ross Apartments
                  Hi Anonymous, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
                  Review Author Icon

                  Resident 1187856

                  Verified Resident 2023

                  10/8/2023

                  Super nice staff, great amenities, and amazing location within walking distance to several restaurants, museums, the American Airlines Center, and more! :) The apartment is spacious and includes nice updated appliances, and the walls/floors are thick enough that I rarely hear my neighbors which is a huge plus.

                    Manager

                    10/10/2023

                    555 Ross Apartments
                    Thank you again for taking the time to let us know how we did. We hope you have a great day!
                    Review Author Icon

                    Resident 1184220

                    Verified Resident 2023

                    9/26/2023

                    It’s really crazy that I have to type an excerpt just to submit a form but I’m not having a pleasant experience due to fire alarm pseudo emergencies that prevent me from sleeping and abruptly wake me from my sleep. I would have no complaints if there was an actual fire. We pay too much money for this to be happening.

                      Manager

                      9/28/2023

                      555 Ross Apartments
                      Verified Resident 1184220, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
                      Review Author Icon

                      Resident 1176693

                      Verified Resident 2020 - 2023

                      9/4/2023

                      Everything at 555 Ross runs pretty smoothly. The office staff / management is wonderful and very responsive to concerns. The property and everything is well maintained but if there is ever a need, they are very quick and attentive, and critical items are handled immediately. There is a lot to do in the area, many trendy restaurants within a short drive or walking distance and very close to the Dallas Arts District.

                        Review Author Icon

                        Resident 1168966

                        Verified Resident 2023

                        8/11/2023

                        The tour and the employee at the front desk was overall good. The main issue was the signing up for the rent because I had way too many issues for it and that led to payment for rent and almost had to vacant the apart due to this reason. I believe if they give an earlier instead of the day of that would give more time to work with and not just a couple hours because that’s unreasonable and unrealistic.

                          Manager

                          8/14/2023

                          555 Ross Apartments
                          Hello Verified Resident 1168966, we appreciate you taking the time to leave us this feedback.
                          Review Author Icon

                          Resident 1164073

                          Verified Resident 2022 - 2023

                          7/28/2023

                          CONS: The rent quoted was different than my actual bill. Some old applainces with sticky buttons you have to press a thousand times to get the diswasher started. Something you wouldn't know until AFTER have lived a few days are or weeks. Refrigerator had the plastic globe just hanging on it with a little tape. again...didn't notice until much later..but it was a clean refrigerator. Washer machine has a smell to it PROS: Great place to live! Safe for Professional single ladies and overall it's quiet! Never hear my neighbors on the side. Above me,...sometimes. I love the carpet hallways.That keeps the sound down to a minimum. And it's clean!!!

                            Manager

                            7/29/2023

                            555 Ross Apartments
                            Thank you again for taking the time to let us know how we did. We hope you have a great day!

                            Updated Review

                            Review Author Icon

                            Resident 973969

                            Verified Resident 2021 - 2023

                            7/11/2023

                            It’s been a great experience, living downtown! There’s a nice park across the street. Let’s of amenities nearby. I love the rooftop pool and workout room. In the community seems to be really safe. If I only had one complaint, it would be that one of the elevators didn’t function properly for a little over a year while living here. But overall has been a great experience here at 555 Ross.

                              Manager

                              7/12/2023

                              555 Ross Apartments
                              Thank you again for taking the time to let us know how we did. We hope you have a great day!

                              Updated Review

                              Review Author Icon

                              Resident 1079533

                              Verified Resident 2019 - 2023

                              7/2/2023

                              The pool access , and parking garage access security can be improved motives. The staff is friendly and helpful. The grills could be replaced/upgraded. The maintenance staff was very helpful. The building manager goes above and beyond , recently she called me to remind me about a vehicle parking permit registration. Very helpful!

                                Manager

                                7/7/2023

                                555 Ross Apartments
                                Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                Review Author Icon

                                Resident 1145004

                                Verified Resident 2023

                                5/29/2023

                                The experience was great, the leasing agent took me around and showed me how things work around here. The paperless online ways of doing things was very impressive, besically me lease was completed within a very short time

                                  Manager

                                  5/31/2023

                                  555 Ross Apartments
                                  Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                  Review Author Icon

                                  Resident 1125483

                                  Verified Resident 2023

                                  3/27/2023

                                  Overall experience is great, however area around doesn't look very nice, there are a lit off homeless people. Also residents don't clean after their dogs in the dog park and around the apartment building, which is not nice.

                                    Manager

                                    3/29/2023

                                    555 Ross Apartments
                                    Thank you again for taking the time to let us know how we did. We hope you have a great day!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1072955

                                    Verified Resident 2022 - 2023

                                    3/18/2023

                                    Nice property. Friendly residents. Trash room needs to be disinfected and power washed and the cleaned and disinfected monthly. It is Not acceptable to smell trash when you enter the building. And there is a daily trash odor in the halls.(mask worthy at best). Thanks!

                                      Manager

                                      3/21/2023

                                      555 Ross Apartments
                                      Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                      Review Author Icon

                                      Resident 1094650

                                      Verified Resident 2022

                                      12/15/2022

                                      The experience here has been great! the community is amazing. The building is clean, and kept very nice. The security is amazing and the parking garage always has spots. I feel very safe and comfortable here. The building is quiet and cozy

                                        Manager

                                        12/16/2022

                                        555 Ross Apartments
                                        Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                        Review Author Icon

                                        Resident 1090172

                                        Verified Resident 2022

                                        12/2/2022

                                        My experience has been great here at 555 . I'd say the only thing is that the elevator was not working upon moving in which gave me trouble for my furniture . However , the company is on top of it and getting it fixed .

                                          Manager

                                          12/6/2022

                                          555 Ross Apartments
                                          Thank you again for taking the time to let us know how we did. We hope you have a great day!

                                          Updated Review

                                          Review Author Icon

                                          Resident 910068

                                          Verified Resident 2021 - 2022

                                          9/17/2022

                                          Very dirty apartment complex. People let their animals pee on the carpets and walls. Residents drag their trash bags on the carpets and stairs which leaves stains and odors behind. People won’t pick up after themselves. Management doesn’t seem too worried about it.

                                            Manager

                                            9/22/2022

                                            555 Ross Apartments
                                            Verified Resident 910068, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

                                            Updated Review

                                            Review Author Icon

                                            Resident 673113

                                            Verified Resident 2020 - 2022

                                            7/18/2022

                                            Great location, awesome pool and amenities, and the downtown views are amazing. Residents could be better at picking up after themselves and their pets. The construction is wood, no concrete floors, so you hear anyone who is heavy footed or anytime something falls on the ground above you. My bike was stolen out of the bike storage room l, management didn’t really care, so I wouldn’t suggest not storing your bike in there. All in all, it’s still the best apartment I’ve ever lived in.

                                              Manager

                                              9/3/2022

                                              555 Ross Apartments
                                              Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                              Review Author Icon

                                              CoreyM.

                                              Resident 2018 - 2022

                                              3/30/2022

                                              Great Views but Beware of Move Out Charges and Other Concerns

                                              I lived at 555 Ross for roughly 3 years. My experience as a resident quickly declined. I have leased many apartments in different states and this is my first ever review. I wanted to pass along a few notes from my personal experience from living at 555 Ross: -Walls are very thin, constantly could hear neighbors above me. -Constant smell of marijuana in the hallways. Whenever I had visitors, it was the first thing mentioned. -Dog feces/urine in stairwells on a daily basis. -When I asked for a second key fab due to working long, sometimes irregular hours I was told by the manager that I couldn't have one, even if I offered to pay for it. My key fab didn't work numerous times and had to either park in the street or wait for other cars to enter the garage. -The pool and view is absolutely beautiful but on the weekends, it's basically one large party. The pool is often locked down due to broken glass in the pool area which results in the pool being drained. -Lastly like many previous reviews mention, beware of paying no security deposit. I have never once had to pay money after moving… See More>
                                                Manager

                                                4/2/2022

                                                555 Ross Apartments
                                                Coreym., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention.
                                                Review Author Icon

                                                Resident 1001519

                                                Verified Resident 2019

                                                2/24/2022

                                                Ever since I’ve lived here, management has been wonderful the amenities have been great. The only problem I see with the complex is some residents do not clean up after their dogs, they should find people and make them pay for not doing it

                                                  Manager

                                                  2/25/2022

                                                  555 Ross Apartments
                                                  Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!
                                                  Review Author Icon

                                                  Resident 997159

                                                  Verified Resident 2021

                                                  2/9/2022

                                                  You have not updated 2022 in your year above. Maintain fridge by changing filters to maintain the appliances. Clean carpet in hallways and better trash Shute. That is all. Good Apartment though. Quiet area, wast access to highway.

                                                    Manager

                                                    2/11/2022

                                                    555 Ross Apartments
                                                    Hi Verified Resident 997159, we regret to hear that you are displeased with your recent experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A2

                                                    1 Bed, 1 Bath | 746 sq. ft.

                                                    See Floor Plan Details

                                                    A3

                                                    1 Bed, 1 Bath | 865 sq. ft.

                                                    See Floor Plan Details

                                                    A11

                                                    1 Bed, 1 Bath | 743 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B+

                                                    Review Ratings

                                                    Noise

                                                    3.9

                                                    Grounds

                                                    4.1

                                                    Safety

                                                    3.9

                                                    Office Staff

                                                    4.0

                                                    Maintenance

                                                    3.8

                                                    Neighborhood

                                                    4.4

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    14

                                                    Manager’s Review Engagement

                                                    A

                                                    Percentage of reviews responded to

                                                    85.71%

                                                    Manager’s Review Reply Time

                                                    C-

                                                    Average time to respond to reviews

                                                    47.79 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Other
                                                    • Additional Storage
                                                    • Balcony
                                                    • Built-in Bookcases
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Disposal
                                                    • Fitness Center
                                                    • Framed Mirror
                                                    • Gated Access
                                                    • Glass Shower Enclosure
                                                    • High-Speed Internet
                                                    • Large Closets
                                                    • Microwave
                                                    • Package Receiving Service
                                                    • Pets Allowed
                                                    • Pool
                                                    • Porcelain Tile Floors in Bathroom
                                                    • Premium Kitchen Faucet
                                                    • Refrigerator
                                                    • Smoke Free
                                                    • Storage Space
                                                    • TV Lounge
                                                    • Trash Chute
                                                    • USB Outlets
                                                    • Vintage
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                                                    Leasing

                                                    Surround yourself with fresh energy, high-tech amenities, and elevated style. Indulge in extraordinary amenities, relax in appealing social spaces, and cultivate your ideal life. We're the fresh look in this historic district a vibrant new community for movers and shakers. A bold new life awaits you at 555 Ross Avenue, a brand new community of apartment homes situated at the cutting edge of modern design. Discover a whole new West End from our convenient location. Situated at Ross Avenue and Record Street, our apartments in Dallas feature a pedestrian-friendly neighborhood with easy public transit, where you can walk to work downtown or hop on the trolley to the West Village. Explore nearby neighborhoods, enjoy weekend strolls and exciting events all right outside your door.
                                                    Show Less
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3430

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 11/03/2017
                                                    Q: Are there surveillance cameras around the apartment community?
                                                    Anonymous
                                                    Answered on: 08/04/2018
                                                    A: Only some. My car was broken into in the parking garage and they had zero footage of the suspect.
                                                    Anonymous
                                                    Answered on: 11/03/2017
                                                    A: yes

                                                    Frequently Asked

                                                    Based on 111 number of votes by renters, 555 Ross Apartments is currently rated 4.3 out of 5 stars.
                                                    555 Ross Apartments is rated 4.1/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    555 Ross Apartments is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    555 Ross Apartments is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    555 Ross Apartments is rated 3.9/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    555 Ross Apartments is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    555 Ross Apartments is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 85.7143% of their community reviews in the past year.
                                                    Managers have replied within 47.79 days to their community reviews in the past year.
                                                    Greystar
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Contact Property

                                                    July 2024

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                                                    Baths

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                                                    555 Ross Apartments is a 650 - 1,233 sq. ft. apartment in Dallas in zip code 75202. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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