Ash at the Branch
#13,459 #240 #2,323

What is epIQ?

Ash at the Branch

4646 Amesbury Drive, Dallas, TX 75206
(12 Reviews)
$1,565 - $5,610/mo

Ash at the Branch Reviews

(12)

2.4 rating

See Details

12 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2022 - 2023

12/17/2023

Identity Theft Notification 12.8.2023

Was notified via letter that MANY current and past residents of the Ash may be subject to an identity theft crime. Seems PAPER COPIES of drivers license, social security info, etc was discovered and identified in possession of a criminal. This is beyond unacceptable. Obviously the Ash failed to safeguard all personal information. Wow. Stunning. Date of notice is 12.8.2023.

    Manager

    12/18/2023

    Ash at the Branch
    Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we assure you that we are currently making improvements to our security. If you would like to further discuss your concerns please feel welcome to stop by the office or reach out via email.
    Review Author Icon

    anonymous

    Resident 2023

    9/4/2023

    An Awful Place

    Toilets were not working could not flush at all, we had use the sink, the patio door broken couldn’t open which was violated the fire code, no wash and dryer what kind of apartments don’t have them?? the front desk staff don’t care at all. We lost 3 packages in the first 2 weeks after moving in, and they accused me from stealing the my own packages, the staff are very rude. Please read the reviews and DO NOT RENT THIS PLACE. They wanted me to pay $6000 if I wanted to move out this terrible place sooner.

      Review Author Icon

      anonymous

      Resident 2020 - 2023

      2/10/2023

      This place is horrible.

      If only I could give this place a review that was below 0. Words can't describe - please do NOT move here. The only thing that is convenient is the location, but there are way better and affordable options out there in this area. PLEASE do not consider this place. Every decent office member that was here when I originally moved in is gone. I know leasing office turnovers are typically high, but this management takes the cake. They should be disgusted with themselves at how apathetic and uncaring they are, but I know they don't care. Which is weird, because isn't this your job? I did not make you apply for a leasing office agent job, but here we are! They don't even care about bad reviews anymore. On Google reviews, they have fake 5 star ratings where you can see the user went and wrote the same exact words on each of The Branch's properties, all on the same day. There is always trash and stains everywhere - please see the images I attached. Elevators will stay broken for weeks to months, the parking gates are the same way except they KEEP breaking, over and over again. THEN,… See More>
        Review Author Icon

        anonymous

        Resident 2020 - 2022

        4/27/2022

        NO SECUIRTY, BUILDING NEGLEGENCE, UNSAFE

        Like someone else said two years ago in the comments... DO NOT LIVE HERE. They do not care at all. If you scroll down to previous reviews over a year ago, the gate is not operational. I have lived here for over a year and a half, to which, I have never seen the gate work for more than a week at a time. They say improper use of the gates is the reason why they are not functional, however, when my insurance company reached out to the building for security footage to understand my claim, they reported back that the SINGLE camera at the entry of the garage is not operational. They will spend money on a cheap vendor to give you a "latte" but they will not put that money towards properly fixing (probably needs to be replaced) the gates. I know all my neighbors around me who have had horrific stories about this building, however, it is not my place to post them here. Lastly, all the properties have switched to Fetch delivery system. From speaking to FedEx representative, all deliveries must go through Fetch and not through any other delivery method. Any third party cannot step… See More>
          Review Author Icon

          viky_a

          Resident 2021 - 2022

          2/5/2022

          This place is NOT safe and they do NOT CARE! Please read the reviews before moving in here. I am beyond frustrated with this property and with how I have been treated. I had my new truck stolen within the first month I moved in. Just recently someone came into my unit and tried to get into more homes! The police were not able to catch the individual! It breaks my heart seeing these apartments deteriorate so much, despite them being newish. We have never ending issues in the Ash building. From the garage gate NEVER working to, having no lights in some hallways for OVER A MONTH! The Fire alarms always go off in random times and even up to 2 hours. The inside of the apartments look ok...that is if the make ready is done but the hallways are filthy! We also have alarms in the units which no one in the company or the office know how to use? That could have helped alarm me when someone came into my home! Negligence at its finest! I can't believe the response time to ask anything here. It took me over 3 weeks to finalize my renewal (I was… See More>
            Review Author Icon

            anonymous

            Resident 2020 - 2021

            6/10/2021

            DO NOT LIVE HERE!!!! Since moving in, I have had hundreds of dollars worth of packages stolen due to the Ash not having the capacity to securely store the amount of packages they have delivered each day. They leave any packages that can’t fit into the (very) limited number of Luxor lockers they have just sitting out in the mail room. I have gone to the office and called multiple times to report all of my stolen packages, and nothing has ever been done to resolve the issue. They just keep changing management, ignoring calls with complaints, and passing the problem off. Additionally, my car was hit in the garage in a parking spot directly under one of the Ash’s cameras, and the manager assured me that he would work with Dallas PD and the building’s security company to retrieve the footage. However, I was ghosted by the manager for over a month before he informed me that the cameras weren’t even in use in the garage. This place is unsafe and terribly managed- I am paying way too much in rent for a place that can’t even prevent simple issues by turning on their security cameras. SAVE YOUR MONEY,… See More>
              Manager

              6/16/2021

              Ash at the Branch
              Hello, Thank you for providing us with this feedback. Our priority is resident satisfaction, and while we understand things sometimes may happen, we are hoping to do everything in our power to resolve any concerns. Please reach out directly to the management office if you need further assistance.
              Review Author Icon

              grudman1

              Resident 2021

              4/20/2021

              I have lived at the Ash now for about four months. The only decent thing I can say about the place is that the pool area is nice. If you care about the safety of your personal property or prompt/communicative management - do not live here. Do you care about your car? This past weekend (April 20, 2021), at least FIVE cars were stolen from the parking garage. There have been FOURTEEN car break-ins in the past two months. The management, for their part, has hardly touched on the issue. The garage gate has been "getting fixed" since I arrived here six months ago. Do you care about your packages? I have lost HUNDREDS of dollars from stolen packages. Management is "not liable" for any stolen mail, and will do nothing to help you get them back. This problem is not unique to me. Nearly everyone I know that has lived at the Ash has had similar problems with mail and packages. Do not live here.

                Manager

                4/27/2021

                Ash at the Branch
                Thank you for the feedback. It is unfortunate that our gate continually gets damaged from improper use, I assure you this is as frustrating for management as it is residents. The vehicle that took out the gate this last time caused a significant amount of damage and we are awaiting the vendor to receive the parts needed. We are implementing measures to increase signage to encourage proper use of the gate and are hopeful this will help. Additionally, we have been exploring the package scenario as the number of packages received each day typically exceeds the number of lockers. We hope to resolve this very soon. As always, we appreciate the feedback and encourage you to reach out to one of the Community Directors, Jimmy or Adam if you need additional assistance. Kind regards, Ash Management
                Review Author Icon

                jackskaggs96

                Resident 2018 - 2020

                1/12/2021

                This was a terrible place to live. It looked nice enough when we toured it, but the trash problem got way out of control on multiple occasions. Flies swarmed the hallways regularly towards the latter stages I lived there. On top of that, they were terrible communicators, no office hours I was ever able to go to, nickel and dimed at every potential turn and never paid my agent her apartment locator fee. STAY AWAY

                  Manager

                  1/18/2021

                  Ash at the Branch
                  Hey Jack, Thank you for providing feedback and bringing your concerns to our attention. We would love the opportunity to discuss this in further detail. Please contact our office at your soonest convenience.
                  Review Author Icon

                  anonymous

                  Resident 2018 - 2020

                  11/9/2020

                  If you had asked me two years ago when I moved to The Ash, I would have given great reviews unfortunately this property has severely declined in recent months as it reaches full occupancy. It is a shame because it truly is a nice development with great apartments and amenities, but the management is awful. I have had multiple packages stolen and the package room looks like a tornado has run through it at all times-leaving your packages for anyone to take. We haven't had a front door for a while and because of that no one is ever at the office to help with issues. The trash chutes are out of control and make the place smell with flies everywhere. The traffic has gotten bad as well and it always congested with trash and moving trucks. One of the main doors to get into the building is broken and has been left open for anyone to enter for weeks. And on top of that-they will charge you a TON of money months after you move out claiming all these overdue fees and rent with NO explanation. I really never leave reviews, but feel compelled to let people know they… See More>
                    Manager

                    11/18/2020

                    Ash at the Branch
                    Hello, Thank you for sharing your thoughts. We are excited to let you know that there is a new management team onsite as of recent whom is working diligently to address some of the issues that you have mentioned. Our goal is continue to improve the resident living experience and make The Ash the best community. I would love the opportunity resolve some issues that you've mentioned if you would like to call or email me directly. Thank you! --Community Director
                    Review Author Icon

                    anonymous

                    Resident 2018 - 2020

                    11/7/2020

                    Renters Beware! While The Ash at the Branch is a lovely property, please beware of their highly questionable accounting/billing practices. As former residents who always paid rent on time and took good care of the apartment, we've learned the hard way what can happen if you don't insist on a final walk-through when you move out. The lease leaves the option of a final walk-through up to the resident but please know you really must do it. We did not and now regret it. We left the apartment completely empty and clean, turned the keys in on the lease end date, and never heard anything else from The Ash. That is until, much to our surprise, we began receiving calls from a debt collector over 4 months later re: alleged fees owed to The Ash. While The Ash NEVER sent any final statement or communicated anything to us about any fees being owed, they sold an 'alleged' debt to a debt collector. The alleged fees total $600 and include everything from additional rent to cleaning fees to late fees to NSF charges - all of which are totally unsubstantiated, other than the minimal water/pest/trash fees which we are happy to… See More>
                      Manager

                      11/18/2020

                      Ash at the Branch
                      Hello, Thank your for your review and feedback. We truly value all feedback as we like to know where we can improve our customer service practices. I apologize that you have had this experience with The Ash. I can assure you this is not how we conduct business nor how we want our current or previous customers experience to be with us. A member of management will be contacting you, as we would love to resolve this unfortunate matter with you as soon as possible. Thank you.
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2019

                      11/19/2019

                      I've highly recommended the Ash as a place to live in Dallas for two years now. Being a Dallas native, I'm placed in one of the most convenient places to live in. It's a five minute drive to Knox/Henderson, 10 minutes to lower Greenville, 4 minutes to Snyder Plaza/SMU, and 15 minutes to downtown Dallas. The neighborhood is safe and secure - to my knowledge, there haven't been any major security concerns during the full time I've lived here. The staff is gracious and always extremely helpful. I've met a couple of great people that live in the building, and I always appreciate the resident events. I'm a major fan of the pool and gym. I also love that it backs up directly to the Katy Trail and is SUPER dog friendly. I've lived in the Village and Downtown Dallas and I would recommend living in the Ash over both locations.

                        Manager

                        11/21/2019

                        Ash at the Branch
                        Thank you so much for the review! We strive to make your living experience the best it can be! We look forward to many memories with you here at The Ash!
                        Review Author Icon

                        anonymous

                        Resident 2018 - 2019

                        11/1/2019

                        I been living here for almost two years now. This is a beautiful property and it is near my work and other events around uptown area. The staff is amazing and very helpful! You can always find Jordan, Erick or Andrew around the office always there to answer questions or help get what you need for your apartment! Every time I had something pop up in my apartment they took care of it right away. The property is well maintained by our staff. Not to mention the amenities on the property are awesome!!! If you are living in the Dallas area this is where you want to be.

                          Manager

                          11/11/2019

                          Ash at the Branch
                          Thank you so much for the positive review! We look forward to creating more great experiences with you at The Ash! Thank you! Krystal Wells

                          Floor Plans & Pricing

                          1 Bedroom

                          1 Bedroom 1 Bath

                          1 Bed, 1 Bath | 684 sq. ft.

                          $1,565 - $3,010

                          5 Available Units

                          See Floor Plan Details

                          1 Bedroom 1 Bath

                          1 Bed, 1 Bath | 695 sq. ft.

                          $1,630 - $3,075

                          5 Available Units

                          See Floor Plan Details

                          1 Bedroom 1 Bath

                          1 Bed, 1 Bath | 788 sq. ft.

                          $1,900 - $2,550

                          5 Available Units

                          See Floor Plan Details

                          Disclaimer: Special, prices and availabilities subject to change.

                          epIQ Ratings

                          What is epIQ?

                          The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                          epIQ Report Card

                          In partnership with SatisFacts™

                          Community epIQ Grade

                          D+
                          D+

                          Renter Ratings

                          C-

                          Review Ratings

                          Noise

                          3.0

                          Grounds

                          3.0

                          Safety

                          1.0

                          Office Staff

                          1.5

                          Maintenance

                          1.5

                          Neighborhood

                          2.5

                          Survey Ratings

                          SatisFacts™ Tour Survey

                          SatisFacts™ Move-In Survey

                          SatisFacts™ Maintenance Survey

                          SatisFacts™ Renewal Survey

                          Review Count

                          D

                          Number of reviews in the past 365 days

                          2

                          Manager’s Review Engagement

                          C

                          Percentage of reviews responded to

                          50.00%

                          Manager’s Review Reply Time

                          F

                          Average time to respond to reviews

                          145 days

                          View Community Timeline
                          View Community Timeline

                          Features & Amenities

                          Pets
                          • Dogs Allowed
                            Fee: $400. Rent: $20. Restrictions: Must receive passing score from Pet Screening. Pet Limit: 2
                            Less Info
                            More Info
                          • Cats Allowed
                            Fee: $400. Rent: $20. Restrictions: Must receive passing score from Pet Screening. Pet Limit: 2
                            Less Info
                            More Info
                          Other
                          • BBQ and Picnic Area
                          • Business Center
                          • Clubhouse
                          • Conference Room
                          • Elevator
                          • Fitness Center
                          • High-Speed Internet
                          • Media Center
                          • Night Patrol
                          • Pool
                          Show Less
                          Show More

                          Leasing

                          Refine your life in a space where you can thrive, engage, and expand. At The Ash, every luxurious apartment is created to achieve premier comfort and spacious interiors. The community is perfectly positioned for residents to experience all of the trendy restaurants, upscale shopping and entertainment venues that Dallas has to offer.
                          Show Less

                          Office Hours

                          • Sunday: Closed
                          • Monday - Friday: 10:00 AM - 06:00 PM
                          • Saturday: 10:00 AM - 05:00 PM
                          This community is managed by

                          S2 Residential

                          C
                          C
                          Communities
                          72

                          Questions & Answers (0)

                          Frequently Asked

                          Based on 12 number of votes by renters, Ash at the Branch is currently rated 2.4 out of 5 stars.
                          Ash at the Branch is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                          Ash at the Branch is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                          Ash at the Branch is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                          Ash at the Branch is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                          Ash at the Branch is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                          Ash at the Branch is rated 1.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                          Managers have responded to 50% of their community reviews in the past year.
                          Managers have replied within 145 days to their community reviews in the past year.
                          S2 Residential
                          Dogs Allowed
                          Fee: $400
                          Rent: $20
                          Restrictions: Must receive passing score from Pet Screening
                          Pet Limit: 2
                          Cats Allowed
                          Fee: $400
                          Rent: $20
                          Restrictions: Must receive passing score from Pet Screening
                          Pet Limit: 2
                          1 Bed, 1 Bath
                          2 Beds, 2 Baths
                          3 Beds, 3 Baths

                          June 2024

                          Sun
                          Mon
                          Tue
                          Wed
                          Thu
                          Fri
                          Sat
                          1
                          2
                          3
                          4
                          5
                          6
                          7
                          8
                          9
                          10
                          11
                          12
                          13
                          14
                          15
                          16
                          17
                          18
                          19
                          20
                          21
                          22
                          23
                          24
                          25
                          26
                          27
                          28
                          29
                          Beds

                          0

                          Baths

                          0

                          Ash at the Branch is a 631 - 1,596 sq. ft. apartment in Dallas in zip code 75206. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,565 - $5,610. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

                          Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.