Review History for anonymous

Cantabria at Turtle Creek


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anonymous

Resident 2015 - 2017

1/24/2017

I would avoid this place if at all possible.. First the Pro's: 1. Yes it is pretty and the apartments are nice 2. Dog Friendly 3. Noise has not been an issue Con's 1. Expensive 2. The elevators always have dog pee in them, dog poop is everywhere. 3. Break ins: cars and storage 4. Key-less doors: seems like a cool concept but if you forget your keys inside your apartment and the door closes behind you have officially locked yourself out of the apartment. Yes it is awful when that happens at 11:30 pm and you have to wait 30-45 min for the maintenance person to come back to the complex to let you in. 5. Maintenance requests take about a week to fix. 6. The management is absolutely awful. They make everything exceptionally difficult for you and do not care to work with you one bit. I was not given any options in signing my lease and was told I had to make a decision right then and there based on the two options they gave me as opposed to a 3 mo, 6 mo, 12 mo etc options. Back to the keyless door, my key stopped working and they tried to reprogram it. It did not work. They tried switching the door sensor which also did not work. Anytime I would dead bolt the door the setting reprogrammed. Their solution instead of fixing the door was for me not to dead bolt my apartment and to give me two keys fobs each one only opening certain doors so both must be on you at all times. Also I was told when I moved in that they were going to charge to "rent" a ceiling fan or chandelier for the apartment. I declined and just bought floor lamps instead. Only to find out 6 months later that everyone else had one installed for free and were not paying the "rent" for it.
    Manager

    1/26/2017

    Cantabria at Turtle Creek Apartments
    Dear Anonymous, I'm truly sorry to hear that you had a less than great experience here at the Cantabria. Your feed back is very important to us and we take it very serious and use it in effort to make Cantabria a great place to call home. Also thank you for your positive comments about the Community. That is always nice to hear :-) Please contact the office any time if you wish to discuss your concerns. I will be glad to try and rectify any issues you are unhappy with and do my best to regain your confidence in the Cantabria. Sincerely, Cantabria Property Manager, T. Hendricks,

    Review 3 out of 5

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    Cantabria at Turtle Creek

    March 2024

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