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Prospective Resident · 2018
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07/11/2018
Upon finding Chase Crossing, I felt extremely hopeful about moving into a big space, in a good area, for a decent price. Initially, the staff seemed helpful and genuine. After touring and talking with Sandra and Pam, I was eager to apply to rent. Being two and a half weeks out from my moving date, I had to move quickly. I was told the average turn over time for an application was 48-72 hours. I completed my application and planned to move-in. After the first week, I hadn't heard back about my application. I called the office several times and was assured that everything was okay and that the application would be processed soon. I was told that the manager was out of town, which caused my application to take longer than usual to process. I was also told that there should not be any problems unless I had been previously evicted or had poor credit, of which was not the case. After a couple days with still no answer, I called again and got the same answer and assurance. Having built up rapport with the office staff, I trusted this assurance and continued to plan to move in. A couple of days out from my moving date, I took measurements of the apartment, bought furniture, and scheduled movers. I was all ready to move-in when I got a call, 3 days before move-in day that my application was not approved. I suspect that my application was not approved for several unprincipled reasons, but regardless of their reasoning, was extremely disappointed being told this 3 days before I planned to move there. I was then challenged with the task of finding a new apartment, returning some of the furniture that had been purchased, and finding and booking a new moving company 3 days before having to be our of my current residence. During the 2 weeks of waiting, I had to initiate communication with management 80% of the time. At times, when I had a question, I had to drive an hour from my current residence to have the opportunity to communicate with the office regarding my lease. I am thankful that I was able to apply and be approved in the same day at another apartment community nearby. Furthermore, I believe Chase Crossing to be unprofessional, dishonest, and inconsiderate.
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