well, I have a dishwasher that has not worked well since i moved in..maintenance says it works fine but for some reason my dishes were n ever clean when washed in dishwasher...have had to do them by hand since the first month i moved in. I had bad upstairs neighbors that were college age boys that have a very large dog that jumps and barks constantly...sounding as though it would come through the ceiling at times and has even knocked some pictures off the walls. These same neighbors ran into my husband car and attempted to drive off but my husband managed to stop them of course they had no insurance. so, we bought a new car and they backed into that one as well....lovely driving records i am sure. Our air conditioner works occassionally and has to be recharged every year related to a "slow leak in it". grounds are kept nice but ground crew will wake you at 8 am even on saturday and stay around all day (i work nights). As far as office staff go i have no idea....they have been polite but with recent buy out by colonial village they changed the furniture in office and club house and if looking for a new residence i would not lease here just because of the cheap looking furniture. I am dissapointed with the in complex fitness center as it is the size of a closet and not well maintained. the pool is great but hot tub hardly ever works and had wires showing from the inside light ....what a hazard! The gate is ALWAYS broken and you pay 50 bucks a month for the security of the gate....what security? The complex next door which is not separated from colonial village IS VERY LOW CLASS. I went in recently to report suspicious characters and was told to call security after hours. Then told security could not check on my apartment while I was out of town....again, what security? If i were to be in the market to rent in this area again..it would not be colonial village.
Crestmont Reserve Apartment Homes Manager02/10/2014
Thank you so much for taking the time to share your experience. We apologize you have had a bad experience with us in the past. We have made it our goal to not just rent apartments. From the moment you walk through the front door you'll feel the comfort, service, respect and convenience that makes our residents happy to call us home. Cutting edge amenities, meticulously-groomed grounds, and a dedicated staff contributes to a higher standard of living. Convenient shopping, award-winning schools, local museums and parks are all close at hand, with sponsored activities to develop new hobbies while getting to know your neighbors. Come experience the exciting changes taking place at Crestmont Reserve! Sincerely, Megan Roberts Community Manager 972-380-5750