Review History for anonymous

Fairways at Prestonwood


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anonymous

Resident 2018

9/15/2018

WARNING! Do not move here! We can't get out soon enough. Management changed a few months ago and the place has gone to hell in a hand basket! Management is incompetent and unwilling to do anymore than the verbal yeah we understand answer. We have MOLD in our apartment that they are unwilling to acknowledge as such. We put in a maintenance request over around a month ago for a water leak in our bathroom. No one ever came to check it out. A few weeks later we got an email. Asking how the service was. Went to the office to tell them the leak was still there and that while I was investigating the leak I also discovered mold behind the toilet tank (the toilet stopped working and the lid had to be removed to work the plunger again which is when I saw it). Apparently maintenance only "fixed" the tub upstairs in hope it would fix everything, didn't bother coming to our apartment to even look. They sent maintenance back out to look for the first time (which they never called to tell us when they were coming like they said they would) and they cut a hole in the ceiling and said yeah it's a leak we'll send the painters out. That's when we looked up and saw a fist sized hole with mold growing all around it. We then went back to the front office and informed them and they acted like it wasn't that big of a deal and would call tomorrow. They then called and came by with the manager and tried to claim its just a mildew water spot and discoloration not mold. After we demanded they said someone to investigate it they said they would send the corporate maintenance personout at 3, they never showed got a phone call at 430 saying they couldn't make it and we're just gonna leave the hole until Monday for the painters to fix. We told them that wasn't acceptable so they sent maintenance out again to cut a bigger hole and tape it up. In this processes they managed to cut a hole in a pvc water drain line. So this is all happening on top of the trash all over the place broken screen doors piled up on the side of the maintenance buildings, constant break ins to cars and some apartments, and dog ---- everywhere. They refuse to even acknowledge the problems beyond yeah we hear what your saying. Oh and good luck getting any help from corporate, they just forward everything to the manager. If looking for a place to live, do yourself a favor and keep looking.
Manager

9/19/2018

Fairways at Prestonwood
Thank you for you review of Fairways at Prestonwood. We appreciate your feedback and thank you for allowing us to work with you on the current situation. We take pride in resident satisfaction and apologize for the delay taking care of your needs. I can assure you that on-site management team and corporate staff are open to speak about any problems and assist to achieve a solution. I would love to speak with you to ensure you are satisfied with the recent service and confirm you were taken care of.Please feel free to contact me at you earliest convenience.Allison HamrickRegional Supervisorahamrick@lumacorp.com214-361-6666 x120

Review 23 out of 164

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