Review History for anonymous

State Thomas Ravello


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anonymous

Resident 2013 - 2017

10/11/2017

Do you enjoy being woken up at 3am on Monday night? What about on Tuesday night? If you like being woken up by a fire alarm every night, then Gables is the place for you to live. I have been a resident here for 4 years, and the fire alarm has gone off way too many times. It is only October 11, and the fire alarm has gone off 3 times this month already (you can do the math on how often it goes off). Residents no longer leave the apartment when the alarm goes off, as they are used to it going off all the time. The fire Department takes their time arriving as they too know that this is just another false alarm at the Ravello. This is a building issue that they somehow cannot fix. There are other issues with living here, but that is the one that is by far the biggest. Take my advice- live somewhere you can actually sleep throughout the night- and it's not at the Gables Ravello
    Manager

    10/16/2017

    State Thomas Ravello
    We appreciate you bringing this matter to our attention, and apologize for the frustration regarding the fire alarms sounding. The recent weather changes have caused a drop in pressure (which unfortunately, mostly occurs overnight) and have tripped a faulty compressor in the system, which is being replaced today by our fire system contractor. We hope that this replacement will resolve the issue and therefore result in a long period of silence. When the alarms sound off due to needed repairs, we work with our contractor to make any necessary repairs. Unfortunately, sometimes these alarm interruptions that you experience are caused by people triggering the fire alarm pull stations when there is not truly an emergency. Please call or email us to with any issues so we have an opportunity to rectify any outstanding matters you may have. Kind regards, Elissa Wiesener Community Manager

    Review 14 out of 102

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    State Thomas Ravello

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