Review History for Verified Resident 855686

Gramercy on the Park


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Resident 855686

Verified Resident 2020

12/20/2020

I have been at this community a week and I have not had the best experience so far. The process to getting the lease created was very difficult and I have to follow up multiple times with the leasing office to get it taken care of. On move in the apartment was a different finish than promised (did not match the apartment we toured like they said it would), does not have a fence around the yard (which is concerning when on the first floor), was extremely dirty, and there are multiple maintenance issues. I am excited about the location and price, but not excited about anything else.
    Manager

    12/23/2020

    Gramercy on the Park
    Thank you for your feedback. We're disappointed to hear that your stay with us has been less than pleasant due to some misunderstanding. We appreciate your candor as it helps us better improve our services to you. We'd be more than happy to connect and further discuss your concerns in greater detail. Please contact our team directly at gramercyonthepark@waterton.com, and we'd be happy to chat. Sincerely, The Gramercy on the Park Management Team

    Review 8 out of 248

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    Gramercy on the Park

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