B+

Heatherstone Apartment Homes

18950 Marsh Lane, Dallas, TX 75287
18950 Marsh Lane, Dallas, TX 75287

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Heatherstone Apartment Homes

18950 Marsh Lane

Dallas, TX 75287

 
 
 
 
 
 

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Community epIQ Grade B+

Ratings & Reviews (145 Reviews)

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Heatherstone Apartment Homes Manager

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Verified Resident 758421 2020 Recommended

Updated 04/08/2020

Reviewed 04/08/2020

The apartment is ok for the monthly price. I will definitely only be here one year. I love the fact that I have my own parking space. The apartment is perfect size for me but I do wish that my bathroom was a little bigger, it's… See More
Heatherstone Apartment Homes Manager13/13/2020

Hi there, thank you so much for taking the time to review Heatherstone Apartment Homes. While we're happy that you're satisfied in your home, we're also open to any feedback that would make your stay with us even better. If you have any suggestions please don't hesitate to contact our office. We are always a resource to our residents and look forward to hearing from you!

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Verified Resident 560523 2018 - 2020 Recommended

Updated 04/06/2020

Reviewed 10/22/2018

Heatherstone Apartment Homes are clean, provide new appliances, friendly and professional staff. The complex is quiet, safe and landscaped. Pet friendly with a clean dog park. I have told my friends about this place. See More
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Verified Resident 756381 2020 Recommended

Updated 03/30/2020

Reviewed 03/30/2020

I love it here. It's a small, quiet community. The office has been responsive to my needs and move in was simple. If I can't reach the staff by phone, I can get them by email. Dog friendly complex. I don't have any complaints.
Heatherstone Apartment Homes Manager02/02/2020

Thank you for the high praise! It is rewarding to hear that our top-notch service and community has inspired you to leave such a lovely review. We couldn't be happier to have you as a resident at Heatherstone Apartment Homes.

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Verified Resident 480210 2018 - 2020 Not Recommended

Updated 02/03/2020

Reviewed 04/25/2018

Until the last 6 months this was a nice quiet place. Lately it's gone down hill. I pay for trash pick up, it gets picked up randomly. Took over 1 month to replace a washing machine. No place for kids to play but there is a… See More
Heatherstone Apartment Homes Manager02/02/2018

Dear Resident, We are so thankful for our residents and hope your expectations are always satisfied. For a community of this size we are able to assign 1 parking space per apt and have 20 or so spaces upfront for guests. If you have or need assistance please contact our office. Thank you, Regional Manager

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Verified Resident 741466 2019 - 2020 Recommended

Updated 02/03/2020

Reviewed 02/03/2020

Well the process of getting the apartment was OK. But I have issues with the maintenance request they take to long to get things done. My building is completely dark so I Feel a little unsafe at night time
Heatherstone Apartment Homes Manager04/04/2020

We're sorry to hear that you are experiencing longer than usual response times with maintenance requests. Our team strives to answer residents' requests as promptly as possible, and we want to be able to do the same for you. We'd like to invite you to stop by our office and bring up this issue with our staff so we may work to resolve this issue as soon as we can. Looking forward to connecting and improving your stay!

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Prospective Resident Visited 2019 Not Recommended

Updated 10/01/2019

Reviewed 10/01/2019

THESE PEOPLE ARE DISHONEST I filled out the application and paid the fee. They sat on the application for over a week, did nothing. Then they raised the rental rates they had quoted me They, at very least, are con artists AVOID THIS PLACE LIKE THE… See More
Heatherstone Apartment Homes Manager13/13/2019

Thank you for taking the time to share your thoughts. We'd appreciate the opportunity to discuss your experience with us personally so we may work to make things right. Please stop by our office at your convenience, as your input is invaluable. We look forward to hearing form you.

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Resident 2017 - 2019 Not Recommended

Updated 09/05/2019

Reviewed 09/05/2019

This apartment needs to do better! There are so many concerns about this place but one that is major is the BUGS! They are everywhere! Oh my god! You can be the cleanest tenant that lives here and I still guarantee that you will have bugs!… See More
Heatherstone Apartment Homes Manager26/26/2020

Hello. I am sorry about your experience at Heatherstone Apartments. We have hired an awesome maintenance and office staff. Work orders are completed within 24 hours and staff is here to address whatever your concerns and provide good customer service. If you are still a resident I trust that all of your concerns have been addressed.

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Verified Resident 675919 2019 Recommended

Updated 08/07/2019

Reviewed 08/07/2019

I saw the reviews and ratings and was a bit skeptical. But I visited the community and the staff was great. I immediately felt welcomed and the complex is great. The neighbors are friendly or the leave you alone so it's a variety.
Heatherstone Apartment Homes Manager21/21/2019

Wow! 5 Stars!!! Thank you so much. Heatherstone has a great team and they are always focused and providing the best quality and customer service.

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Verified Resident 675883 2019 Recommended

Updated 08/07/2019

Reviewed 08/07/2019

It is a nice community. Some of the residents play their music in their cars very loud. It is hard to get in touch with anyone in the management office unless you go inside. Nobody ever answers the phone.
Heatherstone Apartment Homes Manager21/21/2019

Dear Resident, Thank you for your review! It is a very busy time of year and I understand it is hard sometimes to answer the phone, we have a service during the day to speak with you and we will return your call if a message is left by the end of the day. You can always email the team too if that is easier for you. We will continue to do better. Thank you, Regional Manager

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Verified Resident 661753 2019 Recommended

Updated 07/08/2019

Reviewed 07/08/2019

La experiencia buena, excelente atenci?n y muy atentos, fueron muy cordiales y sobre todo estuvieron muy pendiente de mi solicitud que no faltase ning?n documento y que todo estuviese muy para que mi aplicaci?n fuese apeobada See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for the 4 stars. Sincerely, Regional Manager

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Verified Resident 372213 2011 - 2019 Recommended

Updated 07/01/2019

Reviewed 07/01/2019

It is my home. I have lived in this community for the past 12 years. Each year things have gotten better and better. Apartment manager Cindy has been very helpful, knowledgeable, and very professional. See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for your review. We are so happy to hear how satisfied you are living at Heatherstone. Thank you, Regional Manager

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Verified Resident 657663 2019 Recommended

Updated 06/27/2019

Reviewed 06/27/2019

I was in search of a apartment that had the features that I wanted when I found Heatherstone I was great full that they had what I was looking for in amenities, which includes washer and dryer was the main amenity that I needed
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for your review and 5 stars! My team will be so happy to hear about your satisfaction. Sincerely, Regional Manager

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Verified Resident 653567 2018 - 2019 Not Recommended

Updated 06/17/2019

Reviewed 06/17/2019

I have had recurring issues with this complex. The maintenance staff temporarily fixes issues with the apartment to try and save money. Worst apartment I have ever lived in. I have talked to multiple residents that feel the exact same way.
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for the review. What issues are you having to have fixed continuously? I am sorry to hear this is a reoccurring problem. We have no desire to have this happen and will make it right. Please reach out to the office and explain the situation we will listen and take care of you. Sincerely, Regional Manager

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Verified Resident 412649 2019 Not Recommended

Updated 06/10/2019

Reviewed 06/10/2019

When I first moved in, everything was great. We had a good office manager who made sure every need I had was met. After she left I have not met our new office manager but and currently struggling to have someone come make small repairs in… See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for the review. I am sorry your work order has been delayed. Have you downloaded the new SightPlan app? This gets your work order in quickly and directly to maintenance. We strive to have all work orders completed in less than 48hrs. Sincerely, Regional Manager

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Verified Resident 313637 2016 - 2019 Recommended

Updated 05/27/2019

Reviewed 02/22/2017

Love the apartment, love the environment, love the pool. Maintenance has been quick and effective. The pathway to walk my dogs is fantastic and I've seen considerably less poop along it in the last year or two. My only concern right now is when I will… See More
Heatherstone Apartment Homes Manager24/24/2017

Thank you for your positive feedback. We appreciate hearing from our valued residents, like you, about how our property is doing. Our maintenance team takes great pride in their work and it is rewarding for us to hear that you were satisfied. Thanks!

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Verified Resident 634431 2018 - 2019 Not Recommended

Updated 05/01/2019

Reviewed 05/01/2019

The office staff, when you ask them a question, they say they will get back to you and they do not. I requested a copy of my move-in issues when I turned it in and again that was never sent by email like the asst manager… See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for your review. I am happy to forward you the missing documents you are needing, so sorry this was forgotten or delayed beyond your need. BH is a tech savvy company always striving to offer more convenience and SMART accessories. Sincerely, Regional Manager

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Verified Resident 631008 2019 Recommended

Updated 04/24/2019

Reviewed 04/24/2019

The staff was very accommodating when it came to my needs to moving in. I met the ladies there and are they are awesome. The community is small which I like I have already met my neighbors and they are friendly as well.
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for the 4 stars, we are happy to hear that you love your apartment and community. Sincerely, Regional Manager

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Grace_B589 • Resident 2013 - 2019 Not Recommended

Updated 04/10/2019

Reviewed 04/10/2019

Very disappointed upon move out, no walk through was allowed. I had the form ready to be signed and was told by Alexia Lozano, Assistant Manager, that there was NO NEED for a walk through. This is against their own regulations. Cindy Lerma, Manager, did not… See More
(Resident Photo) Image of Heatherstone Apartment Homes in Dallas, TX(Resident Photo) Image of Heatherstone Apartment Homes in Dallas, TX
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, We are happy to review the charges on your account. We always take pictures, include bids and costs associated to any move out that requires outside of normal wear and tear expenses. We have read your review and will work on making these features on the property more enjoyable. Thank you, Regional Manager

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Resident 2019 Not Recommended

Updated 04/10/2019

Reviewed 04/10/2019

I lived here from December 2015 to March 2019. The apartments were great and quiet. They fixed things in a timely manner. They just have the worst communication ever. They screen all calls and won't answer the phone. Sometimes you get a call back and sometimes… See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, Thank you for your review. I am sorry to hear this happened after your move out. We do have features and amenities that are billed with rent, we do disclose all these upfront prior to leasing or renewing your lease. BH is a tech savvy company always striving to offer more convenience and service. We hope you will choose us again in the future. Sincerely, Regional Manager

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Verified Resident 538863 2018 - 2019 Recommended

Updated 03/07/2019

Reviewed 09/05/2018

It's quiet but an older building. Rent is reasonable and staff is responsive. Parking is really bad and the tenants often park in your spot but otherwise it's fine. If you are price sensitive this is your place.
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Verified Resident 612815 2019 Recommended

Updated 03/07/2019

Reviewed 03/07/2019

Alexa really helped me....as soon as I came in the office she welcomed me....had a special going on as well...the apartment she showed was the apartment I moved in....I fell in love as soon as I stepped foot in the door...very comfy and spacious...I got the… See More
Heatherstone Apartment Homes Manager31/31/2019

Dear Resident, 5 stars....yay! Thank you for choosing Heatherstone. We love Alexia too. Sincerely, Regional Manager

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Verified Resident 571394 2018 - 2019 Not Recommended

Updated 02/24/2019

Reviewed 11/14/2018

Quiet most of the time. Unfortunately it seems the focus is to cover up issues rather than repair/replace correctly. The cabinets and drawers are cheap and crumble. Instead of resurfacing the bathroom sink, it is spray painted which constantly flakes and peels.
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Verified Resident 605709 2017 - 2019 Recommended

Updated 02/19/2019

Reviewed 02/19/2019

So far I would say that my experience at this residence has been good. I have nothing to complain about. The staff is courteous and whenever there is an issue or problem to be fixed, it is handled in a respective manner and on time. See More
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Verified Resident 596282 2019 Recommended

Updated 01/23/2019

Reviewed 01/23/2019

So far my experience has been perfect Have not had any issues, the only thing I could say that could be improved, the speed bumps need to be re-painted. And bigger parking spots. They are kind tight. Other than that no real issues. See More
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Verified Resident 592783 2016 - 2019 Recommended

Updated 01/14/2019

Reviewed 01/14/2019

The new renovations to the apartments are wonderful. The backsplash in my kitchen is beautiful. The office staff are professional and are easy to talk to. I like how cozy and tucked in the apartment complex is because it makes it feel intimate.
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Features & Amenities

Laundry

  • Smart Community
  • Washer/Dryer
  • Washer/Dryer Connections

Parking

  • Carport
  • Covered Parking

General

  • Air Conditioner
  • Alarm
  • BBQ and Picnic Area
  • Balcony or Patio
  • Built-in Bookshelf and Dry Bar
  • Business Center
  • Carpet
  • Ceiling Fan
  • Clubhouse
  • Digital Thermostats
  • DishWasher
  • Disposal
  • Electronic Payments Accepted
  • Faux Wood Floors
  • Fireplace
  • Fitness Center
  • Formal Dining Area
  • Free Weights
  • High Ceilings
  • High-Speed Internet
  • Large Closets
  • Large Windows
  • Linen Closets
  • Microwave
  • Monthly Resident Events
  • Night Patrol
  • On-Site Maintenance
  • On-Site Management
  • Outdoor Kitchen Area
  • Package Receiving Service
  • Pet-Friendly Community
  • Pool
  • Pool View
  • Premium Flooring
  • Premium Upgraded Units Available
  • Public Transportation
  • Recycling Program
  • Refrigerator
  • Solarium
  • Sundeck
  • Valet Trash Service
  • Window Coverings

Pets

  • Cats Allowed
  • Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    N/A

  • SQ. FT.

    575

  • Available
    Avail.

    1 Units

  • Model

    A1

  • Price

    N/A

  • SQ. FT.

    640

  • Available
    Avail.

    2 Units

  • Model

    A2 - w/ Patio

  • Price

    N/A

  • SQ. FT.

    726

  • Available
    Avail.

    N/A

  • Model

    A3 - w/ Patio

  • Price

    N/A

  • SQ. FT.

    752

  • Available
    Avail.

    N/A

  • Model

    A4 - w/ Sunroom

  • Price

    N/A

  • SQ. FT.

    813

  • Available
    Avail.

    2 Units

  • Model

    A5 - w/ Sunroom

2 Bedrooms, 1 Bathroom

  • Price

    N/A

  • SQ. FT.

    850

  • Available
    Avail.

    N/A

  • Model

    B1 - w/ Patio

  • Price

    N/A

  • SQ. FT.

    965

  • Available
    Avail.

    1 Units

  • Model

    B2 - w/ Sunroom

2 Bedrooms, 2 Bathrooms

  • Price

    N/A

  • SQ. FT.

    965

  • Available
    Avail.

    N/A

  • Model

    B3 w/ Patio

  • Price

    N/A

  • SQ. FT.

    1,050

  • Available
    Avail.

    N/A

  • Model

    B4 w/ Sunroom

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Leasing:

Heatherstone Apartments, in Dallas, Texas, has everything you need to feel at home. From thoughtfully crafted interiors, to well-maintained grounds and exteriors, we strive to keep your neighborhood a place that will offer years of gracious living. Amenities include complimentary assigned covered parking, state-of-the-art fitness center, resort-style sparkling swimming pool with waterfall, wood-burning fireplaces, washer and dryer connections in each unit, most units include a washer and dryer, charming sunrooms in many units, spacious walk-in closets, ceiling fans with accent lighting, covered private patios or terraces, expansive cabinets and pantry space, and so much more. Not only do we have top notch amenities we are also conveniently located in Dallas Texas close to the Shops at Willowbend, Walmart, Target, Kroger, Carrollton-Farmers Branch ISD, Newman Smith High School, and so much more. We welcome you to the memories that wait in your new home.

Office Hours Closed

  • Sunday: 01:00 PM - 05:00 PM
  • Monday: 10:00 AM - 06:00 PM
  • Tuesday - Wednesday: 09:00 AM - 06:00 PM
  • Thursday: 10:00 AM - 06:00 PM
  • Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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Can you hear your neighbors?

Anonymous · March, 19 2018 · 1 answer
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· Just Now
A
A little I can hear the others like if you lived in a big house with several people; no more than that! It’s a comforting feeling for me to hear a little noise! I like how they keep up with the plants and the pool is outside but open all year (if you dare!)
Anonymous · April, 24 2018

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Heatherstone Apartment Homes is a 575 - 1,050 sqft apartment in Dallas in zip code 75287. This community has a 1 - 2 bedroom, 1 - 2 bathroom. Nearby cities include University Park, Farmers Branch, Addison, Richardson, and Garland. 75278, 75007, 75001, 75093, and 75252 are nearby zip codes.

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Heatherstone Apartment Homes

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Resident Photos (8)

  • (Resident photo uploaded on 02/21/2012) Image of Heatherstone Apartment Homes in Dallas, TX
  • (Resident photo uploaded on 03/26/2009) Image of Heatherstone Apartment Homes in Dallas, TX
  • (Resident photo uploaded on 03/26/2009) Image of Heatherstone Apartment Homes in Dallas, TX
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  • (Resident photo uploaded on 04/10/2019) Image of Heatherstone Apartment Homes in Dallas, TX
  • (Resident photo uploaded on 09/05/2019) Image of Heatherstone Apartment Homes in Dallas, TX
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