Review History for anonymous

Heatherstone Apartment Homes


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anonymous

Resident ā€¢ 2017 - 2019

9/5/2019

This apartment needs to do better! There are so many concerns about this place but one that is major is the BUGS! They are everywhere! Oh my god! You can be the cleanest tenant that lives here and I still guarantee that you will have bugs! I wake up almost everyday around 5 just to check and see what kind of bugs are roaming around in my living space. Even throughout my day I have to check my surroundings for insects. I have no peace of mind. I see about 20 milipedes a day. They are walking the floors, on the walls, in carpets, on the patio and front doors. I will clean up 10 and when I think I'm done, no...I turn around and ten more are walking. I've also seen "water bugs", so they call it. They come out when and wherever they want. They travel through the vents so you and your neighbors are annoyed and disgusted. There are extra fees tacked onto your rent that I think are ridiculous, but the two that are unnecessary to me are: mandatory valet trash and pest control. IM MY OWN PEST CONTROL! I've sent plenty of emails in regards to having an exterminator, needing proof that I was treated, emails with pictures of huge water bugs attached so that I have proof of infestation and even work orders for maintenance to come and seal my walls and patios. They did a half --- job with that and i requested for more help they tell me that "they've done all they can do". I never see anyone on the grounds spraying for pest so why am I paying for something that I'm doing my damn self? I even talk to the front desk about my bug issues, which go unnoticed or they down play the issue. It's gotten so annoying and frustrating that i don't even bother asking them for help anymore because the issue is unsolvable to them. I know if they lived here, they would be upset like me. I take my own trash out and there are too many specific rules to qualify in valet trash. I should have the option to want that fee or not. I feel like the management does NOT care if you are happy living here. They do the bare minimum to complete work orders just to say that they tried. If you voice an issue you have, it takes forever to solve, they do the job half --- or you are answered with attitude and eye rolling. This is ridiculous. This is your job. Do it! Ive decided to make a review (which I never review anything) because maybe my problem can be noticed by someone that can actually help me. ALL of the reviews about this place ARE TRUE! I'm exhausted and beyond frustrated. I do not recommend anyone moving here AT ALL. Once my lease is up I will be leaving for good!
Manager

5/26/2020

Heatherstone Apartment Homes
Hello. I am sorry about your experience at Heatherstone Apartments. We have hired an awesome maintenance and office staff. Work orders are completed within 24 hours and staff is here to address whatever your concerns and provide good customer service. If you are still a resident I trust that all of your concerns have been addressed.

Review 9 out of 141

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Heatherstone Apartment Homes

March 2024

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