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Hue at Cityplace Apartments

 
 
 
 
 
 

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  Verified Resident 492131
vrp · 2010 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/26/2018
Pro: -Location Con: -Noisy (building does not have good soundproofing) -Dirty community/public spaces (trash in hallways and parking garage; pet waste in hallways and pet park) -There have been multiple car and apartment break-ins. Management has done little to increase the security of the complex. Their go-to response is providing residences with "tips" to be safer, instead of taking steps to increase the security of the complex. -Maintenance staff takes longer to complete maintenance requests than in the past. Some requests took unreasonably long to complete (sometimes as long as over a month). Some requests were never completed, but they send out e-mails saying they did. When you contact them about it, there is usually no response. -Responsiveness of management staff is hit-or-miss. IF you can get a hold of them, they are nice, professional, and helpful. Sometimes e-mails, phone calls, and voicemails are never answered. Also, management staff don't always follow though on thing they say they are going to do. -They are currently renovating, so they are constantly shutting off the water. Usually it's for an entire day every other week. It's understandable but very inconvenient. If you don't want to have to put up with it, I would suggest moving in after they've completed the renovations.
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Hue at Cityplace Apartments Manager

06/19/2018

Hello, thanks for your review! We're grateful for the opportunity to improve. With the pool construction, the team is aware that it can get a bit dirty, so they try their best to maintain the cleanliness of the corridors. They have recently invested in a machine to help increase the cleaning efficiency and effectiveness! We take the safety of our residents very seriously, so if you see something, please let the team know immediately so that they can take the appropriate action. Management has not been notified of any maintenance requests not being completed or taking a long time to complete - if this is the case, please do let them know so they are able to resolve these for you! We hope we're able to change your 1-star experience to a 5-star experience. All the best-Lindsay, Bell Reputation Team

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