Resident · 2018
Expect to be lied to and stolen from at move out!! I am highly dissatisfied with the way I was treated by the manager -----------------------------------------------------. Before move out, I spoke to the staff to ask exactly what needed to be done to make sure I receive my security deposit back in full ($200 security deposit, and $200 pet deposit), as well as followed all move out information detailed in my lease. My sweet parents that are in their 60s and I spent two full days going above and beyond cleaning my apartment, even spending money buying cleaning products and machines to deep clean every inch. We truly left the apartment cleaner and in better shape than when I first moved in. On move out day, the office refused to perform a move out walk through with me and said that maintenance will do it at a later date. Knowing that I left the apartment absolutely perfect, I turned in my key. A month later after not hearing from anyone, I called the office to ask for an update. The assistant manager, ----------- emailed me my move out statement with the majority of my deposit taken out for cleaning and damage charges. When I called to have her explain, she took out even more for carpet replacement! I was in absolute shock! I could not believe they would blatantly steal from me this way. I requested pictures and they sent back horribly low quality pictures with no description. I then had to endure a month of upset and anger emailing back and forth with the incredibly unprofessional manager, ---------------- I finally received my partial deposit back. I even reached out to SIMC management to let them know how upsetting this whole ordeal was, and I am still waiting on a response from them as "-------" at Valiant Resident Services has told me the Regional Supervisor will contact me, but I have not heard from anyone. I am absolutely disgusted by this whole ordeal and would not wish on anybody the stress and upset the management at Lakewood Flats has caused.
Lakewood Flats Manager
Dear Bad Boy Posey, I am responding to your continued concern over your deposit refund from Lakewood Flats. I see that the property manager did listen to your concerns and did make adjustments to your refund as you requested. The numerous holes in the wall that had to be repaired before the next resident could move-in were not reversed as the conditions were found to be beyond normal wear and tear and cost us additional amounts to repair. I have sent you the supporting documents including the photos of the holes and the invoice for the repairs. After further investigation it has been determined that the repair charges are fair and equitable. I am so sorry for your dissatisfaction with our customer service and appreciate your feedback as we will use this to improve our communications going forward. Best Regards, The Lakewood Flats Regional and Team