All of the reviews before June 2015 are inaccurate. All of the great photos were taken when Trinity managed the property. Now The Paskin Group manages the property, and it's gone down the drain. I've live at this property for 4 1/2 years, and I'm about ready to leave. Here are my reasons: MAINTENANCE I live in building 2. When it rains, the area in front of the stairs floods no matter how hard the rain falls. I have issued two maintenance requests on this issue. They have both been checked and "completed," yet it is not fixed. The solution has been to put a stepping stone out. The maintenance crew needs help. As far as I know, we have one full-time maintenance manager and one temp worker. I waited nearly one week to have a door knob fixed inside my apartment. All I needed were new screws. Plus, they have the maintenance folks working at The Moxie, another property owned by Paskin, down Cedar Springs Rd. half the time. Back in June 2016, a neighbor of mine had been waiting since February for his A/C to be replaced. He also went two days without a working toilet! Our pool and community area needs help. The grill never has propane available and the pool is never clean. Several exterior lights on the buildings have been out for over 7 months. This is a huge safety concern for those of us who walk our dogs around the property after dark. PAYING RENT The resident portal applies fees to every payment type accepted. Because of this, the on-site management allows us to write checks each month. The problem with this is the office hours are 8:30AM-5:30PM (business hours), there is no dropbox, and the office is always closed at lunch. That's unacceptable, especially on the 1st-3rd when residents are paying rent and don't want pay for fees. LANDSCAPING In general, the landscaping and the overall upkeep of the property has been terrible. Management lets the grass grow so long in the summer that a small dog could easily get lost it in if it weren't a leash! In the winter, it's 100% dirt. In many areas, the grass just doesn't grow and we are left with mud pits. In some areas of the grounds, enormous ant piles form and live until the next rain. Mushrooms have popped up in several common areas of the property during the spring/summer. There has been a hole in the fence between the condos next door and Lure. Frequently, residents from the condos come over and let their dogs do their business. It's a safety issue at the end of the day. MAIL/LAUNDRY The mailroom/laundry room is over 100 degrees inside in the summer. I was told that A/C in the this area has to wait because several residents are waiting for A/C maintenance inside their apartment homes. Also, the mailboxes were recently broken into. DOG PARK Our dog park isn't safe! The fence around the dog park has large holes around the bottom on the fence line that even medium dogs could sneak through. Our community is full of dog families, and we need a safe place to play. WILDLIFE We have several families of ducks that live on property which we all love. There are new baby ducks all the time. We've seen them grow over the last month. Unfortunately, they ducks leave a mess (and they don't clean up after themselves). I honestly can't remember the last time the property sidewalks and apartment corridors were power-washed. There is duck poop everywhere. THE REAL PROBLEM - THE PASKIN GROUP DOES NOT CARE ABOUT THEIR RESIDENTS. The problem is not with the local management - the problem is at the corporate level. I reached out to corporate in June 2016 and again last week for answers and solutions. My "problems" were passed back down to the local management. When I asked to speak to someone at corporate instead with a few other concerned residents, the regional manager told me that she doesn't "want to take a very simple call and turn it into something much bigger."
Lure at Cedar Springs Apartments Manager04/30/2014
Thank you for your review. We are pleased to hear that you are enjoying your time as a member of our community and will be more than happy to have our maintenance team inspect the fence at the dog park. We are always here to be of service. .