Lure at Cedar Springs Apartments
Resident • 2013 - 2015 Not Recommended
I just moved after living here for 2.5 years, If you are looking for a quite complex with a decent living place these apartments will work. My main complaint about living here is the current management, they will smile and be your friend until you sign the contract, after that if you have issues or a disagreement in my expereience they have shown probably the worst customer service I have dealt with in a 'professional' setting. We had 3 expereicenes over the last 2 years that we wanted an explanation of why we were being overcharged, not only did we not get a true explanaiton on these things, management would never consider what we were saying and just assume we were wrong. In short we were charged twice for damages that the apartment complex was responsible for and maintanence never fixed although we put in several work orders for the same request. Also during these multiple issues our conversations would end with them saying they'd call me back, I never got a call back, I was always the one to initiate the communication, this wasn't a 1 time thing this was 15-20 times. I wouldn't live here again simply so I didn't have to put up with the poor customer service. The pool/bbbq area is tiny and the gym doesn't have much to it.
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