Review History for anonymous

Overlook Ranch


Review Author Icon

anonymous

prospectiveVisited 2013

8/21/2013

i went to look for an appartment at the Lodge at Timberglen just out of curiosity and let me just say there customer service was awful. When i went to go see the apartment the front desk woman was on her cell phone. I had to wait almost 30mins for her to approach me, and the only reason she did is because another family entered the building. when she finally came up to me she asked me if I needed help. I told her i was looking for a 2 bedroom 2 bath and her response was "we don't have any available." I then said "you didn't even ask me when i was planning on moving. "she then said "oh well we wont have any avalible for months." I then said "thank you for wasting my time" and left. I would never go back to that complex again and i wouldnt refer people to that location.
    Manager

    8/21/2013

    Overlook Ranch
    Hi anonymous, We are very sorry to hear about the experience you had at our community. We apologize for any miscommunication and would love to have you as a future resident. Right now, our only upcoming availability for 2 bedrooms is a 2 bedroom/1 bathroom floor plan that will be available on 10/10/13 (3rd floor) or 11/20/13 (2nd floor). If you are interested in either of these options, please call our office at 972-306-7817 and ask for Cynthia, Shirley or Eira. We greatly appreciate your feedback and we sincerely apologize for any inconvenience. Best regards, Lodge at Timberglen Management

    Review 14 out of 77

    Share This Review

    Check Availability

    Overlook Ranch

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review