Review History for Kelsey_R614

MAA Katy Trail


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Kelsey_R614

Resident ā€¢ 2019

6/6/2019

Management is terrible. I am confused by other reviews stating differently. My boyfriend & I went apartment hunting in April with plans to move into a new place in June. We absolutely loved touring Post Katy Trail with Caitlin. She was super friendly and answered all of our questions. We chose to sign with Post Katy Trail over another complex because Caitlin made the management at this place sound so great. Even though we liked the apartment better at the other complex, we decided good management would be the way to go for our long term happiness. We had heard not so great things about management at the other place. So we signed our lease, paid our deposit, got our electric and renter's insurance all ready to go, and we were super excited! About 3 weeks before our move in date, my boyfriend gets a call from a man named Tony who says he is a manager. Tony tells us that our apartment was accidentally already leased to another company and that we can't move into the apartment (THAT WE ALREADY SIGNED A LEASE FOR MIND YOU). Tony tells us he will go above and beyond to fix this for us. Next time we hear from Tony he offers us a different apartment, still at post Katy trail, only with less sq ft, but at the same price. After we refused to pay the same price for less space, they came back with a fair price. The layout & square footage of this new apartment was not what we wanted, but it was too late to look elsewhere without the price being way higher than when we looked back in April. So we reluctantly agreed to this new unit. However, I informed them that I was not happy about it, & I expected them to do something above and beyond for us, like they had originally promised, to make up for their mistake. Caitlin calls to tell us we are getting a new fridge & light fixture, they are getting rid of the washer dryer rental fee for the w/d in our unit, and crediting us $40 for the address change cards I had already ordered. We were still bummed, but started to feel better. Next, I schedule the freight elevator to be reserved for us from 12-2:30pm on our move in day. Moving day arrives and, to our surprise, when we arrive at 12:15pm, the freight elevator is being used by someone else. My boyfriend goes in to figure out what's going on. The leasing agent tells him they were supposed to be done at 12, they're running late, and they're almost done. They finish using the freight elevator at 12:30. Since I used an apartment locating service, I earned a 2 hour free move so we were hoping to get this done quick with a reserved elevator. We come to the realization that we in fact do not have it reserved because residents are still using it. At this point I am very frustrated. I go back into the leasing office and explain to a woman who said she was "sort of" a manager that I scheduled to reserve the elevator at this time, but that people are still using it. The leasing agent informs me that reserved only means no other trucks will be in the alley way using it, but that residents still can still use the elevator. I informed her I only had 2 hours of a free move, and that I was counting on this reserved elevator. Every other building I've moved into reserves the elevator to only you when you reserve it for a move to make the move more efficient. She shrugs her shoulders at me. I told her they'd be getting a terrible review and that I didn't even want to move into this place anymore at this rate. Again, she shrugs her shoulders and turns around to walk into her office. This move took almost 3 hours due to waiting on the stinking elevator. So I had to pay $99 for going over my 2 hour limit. After we got moved in, I completed the move in inspection and wrote a list of all the things I found wrong, such as a plastic piece on the pull string of the blinds was missing, door stoppers in one of the bedrooms was missing, a drawer in the kitchen that does not open fully, rusted faucets and drains, etc. I turn it into a leasing agent, he asks if there is anything we need fixed and I tell him all the things I just listed above. He says he'll put in a work order. I also noticed that one of the exterior doors to complex does not open/shut properly and gets stuck so I tell him about it. He and another leasing agent in the office inform me they'll put in a work order for that too, immediately. It has been 4 days since I moved in, 3 days since the work orders were supposedly put in, and none of it has been fixed. We are paying way to much money to live here and deal with all these issues. This is my initial review, if for some reason management decides to get it together, I will update it to reflect the change. But for now, the only reason I gave this place 2 stars instead of 1 was because the leasing agent, Caitlin, was amazing. Unfortunately, she moved away right before we moved in. And this place's proximity to the Katy Trail is nice. Based off of our initial experience, we do not plan to stay here longer than we have to.
Manager

6/13/2019

MAA Katy Trail
Kelsey, everyone on our team is trained to provide the best possible customer service, and we all take great pride in our ability to make new residents feel relaxed and welcome. The fact that you feel so let down by our management, communication, and maintenance suggests that we may be in need of an internal performance review to isolate any lingering problems. When you can, please call our resident care line at 866-620-1130 so we can officially document your concerns. Thank you.

Review 67 out of 141

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