Review History for anonymous

The Monterey by Windsor


Review Author Icon

anonymous

prospectiveVisited 2021

4/15/2021

I am a realtor-I was told I would get a commission for securing a lease. When I turn in an invoice the leasing consultant told me it was 250.00 after telling me it was a more a higher amount- I sent an email of my concern and here is the response form upper management. Thank you for contacting me regarding your concern It is not clear how a 50% commission was offered to you. At no time have we ever paid that amount at this property. In the past, we have offered various percentages of the first month’s rent, and it was never 50%. Commissions are advertised in writing to avoid any potential verbal miscommunication. Effective January 1, 2021, any prospect that leased and was referred by a locator or a broker has been offered a flat fee of $250. This was well known among all the Windsor staff and is documented in various locator/realtor outlets. All allegations made regarding any member of our staff are taken very seriously and an investigation is conducted. It is my understanding from several witnesses that ***** treated you and your client with the upmost respect and professionalism. To hear a completely different account from you is very disturbing, especially after learning that you presented a gift to the team in gratitude for the level of service you received. We are happy that your client felt The Monterey was the best place for her to live and that she is enjoying her apartment. Your referral is appreciated and we will honor the commission of $250. Going forward it would be best if we do not have any further business dealings together at any Windsor Community. This matter is considered closed and I ask that you please refrain from all correspondence with the Monterey staff.
    Manager

    4/20/2021

    The Monterey by Windsor
    Thank you for leaving a review and sharing your concerns with us. We would like to apologize for any miscommunication that may have occurred surrounding commissions for real estate agents. Our team would like to investigate this situation further and encourage you to contact us directly at monterey@windsorcommunities.com. We appreciate you reaching out and look forward to hearing from you soon.

    Review 30 out of 78

    Share This Review

    Contact Property

    The Monterey by Windsor

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review