prospective • Visited 2021
I am a realtor-I was told I would get a commission for securing a lease. When I turn in an invoice the leasing consultant told me it was 250.00 after telling me it was a more a higher amount- I sent an email of my concern and here is the response form upper management. Thank you for contacting me regarding your concern It is not clear how a 50% commission was offered to you. At no time have we ever paid that amount at this property. In the past, we have offered various percentages of the first month’s rent, and it was never 50%. Commissions are advertised in writing to avoid any potential verbal miscommunication. Effective January 1, 2021, any prospect that leased and was referred by a locator or a broker has been offered a flat fee of $250. This was well known among all the Windsor staff and is documented in various locator/realtor outlets. All allegations made regarding any member of our staff are taken very seriously and an investigation is conducted. It is my understanding from several witnesses that ***** treated you and your client with the upmost respect and professionalism. To hear a completely different account from you is very disturbing, especially after learning that you presented a gift to the team in gratitude for the level of service you received. We are happy that your client felt The Monterey was the best place for her to live and that she is enjoying her apartment. Your referral is appreciated and we will honor the commission of $250. Going forward it would be best if we do not have any further business dealings together at any Windsor Community. This matter is considered closed and I ask that you please refrain from all correspondence with the Monterey staff.