#14,390 #261 #2,483

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The Vincent

4607 Timberglen Road, Dallas, TX 75287
(617 Reviews)
$1,085 - $3,615/mo

The Vincent Reviews

(586)

3.6 rating

See Details

617 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2023

7/5/2023

DON’T MOVE HERE

The amenities are nice. The complex itself need a lot of work need new people to Manage the Complex. There is NEVER NO PARKING. To CONGESTED with the Pool, Parking, Residents!! Put in Service Request several time’s still no one have came out to take care of the service request. Very frustrating!! The dumpster are Nasty and Full but they have curbside trash pickup. Trash is always all over the ground. Wonder if they have a Maintenance crew!! Don’t move Here!!

    Manager

    8/14/2023

    The Vincent
    Hello. Due to the nature of your concerns, we think it would be best if we spoke with you directly. Please stop by our office at your earliest convenience so we can discuss these claims. We look forward to speaking with you soon. -The Team at The Vincent
    Review Author Icon

    anonymous

    Resident 2019 - 2021

    6/12/2021

    Even though Greystar bought them out, doesn't matter. Management is very disrespectful and doesn't honor maintenance requests. I put in a request 10 days ago and have yet to see them come out here. The light goes out in the bathroom, it flickers, there might be a short or something, when I'm in the shower the light goes out, not to mention some other stuff like pantry door fell off and they won't fix that either. Also, there is loud noise late at night with foreign music being played very loud, I'll let you guess the language. Management knows about this, I have told them so many times and nothing has been done about it. Buyer beware, don't move here, don't say I didn't warn you

      Review Author Icon

      anonymous

      Resident 2020 - 2021

      5/10/2021

      If you want an apartment complex that pays you in points you can convert to gift cards for uploading photos, points/cash for writing a good review for them, etc., has your visitors towed, doesn't allow residents to throw their own trash in the dumpster, doesn't respond to maintenance or other requests, has huge rent increases... If you want to listen to gunshots fired in the middle of the night several times a week, have drug dealers for neighbors, be required to pay rent in person via paper check instead of a resident portal (in the middle of a pandemic), never have maintenance show up, have a manager who makes promises for signing a lease she doesn't keep, not have any security onsite, all while having a clause in your lease that says if you say anything they deem disparaging about them you are in violation of your lease, this is the place for you!

        Review Author Icon

        anonymous

        Resident 2017 - 2021

        3/31/2021

        Once nice but avoid to rent here. Low Income families are not very friendly or nice to live around. Staff.. Forget about trying to call them for services. You must go to the office for help. Grounds are subpar.

          Review Author Icon

          anonymous

          prospectiveVisited 2020

          10/25/2020

          Horrible, words cant express the discomfort they gave me discriminating against an ---------------- Woman. ------------------ in the office are rude. That is why within the last week they haven't leased any apartments - which makes me wonder why are they still employed. You are cancelling applications without any reasons and still have the same 5 units available. I can find a different community to move to but isn't it your job to get people to move in and not keep turning them away.

            Review Author Icon

            Julio_C995

            Resident 2020

            7/15/2020

            Excelente comunidad para vivir, hermosas áreas para disfrutar y compartir pero especialmente y lo más destacable es la maravillosa atención y vocación de servicio de la señorita Karla que con mucho profesionalismo, respeto y atención a hecho que la convivencia sea aún más fácil y placentera siempre pendiente de cualquier solicitud y eficiencia para resolver la recomiendo excelente persona.

              Review Author Icon

              Resident 731575

              Verified Resident 2019

              12/27/2019

              It has been a great experience so far. The overall apartment is very nice. The newer appliances is a huge added bonus. The living room floor plan is very snug so fitting a couch can be difficult and you can't really get proper seating with that. The only real complaint so far would be the fitness room. While being much more advance than most properties, some of the machines to do even turn on and the free weight selection is very minimal.

                Review Author Icon

                Resident 725905

                Verified Resident 2019

                12/10/2019

                Nananananananannananannnnnnnnnjjhhhggghggghhhjkkkkkkklkjhgg

                  Manager

                  12/11/2019

                  The Vincent
                  Dear Resident, thank you for taking the time to share your feedback with us. While we're glad to see you're enjoying your stay, we're always looking for ways to improve. Please don't hesitate to let us know if there is anything we can do to earn that last star! Thanks for choosing Verandas at Timberglen as your home!
                  Review Author Icon

                  Resident 718322

                  Verified Resident 2019

                  11/16/2019

                  Honestly the office staff is always so sweet and nice but sometimes I feel as if they forget what I asked them to do and Nothing ever gets done. I've only been here for a week and I'm already have issues I reported when I first got into my apartment that are still NOT DONE. I understand it's a big property and what not but it up to BERKSHIRE to hire more people. Being in the Military I've lived in barracks way cleaner than the apartment they gave me. I just want the issue's I reported to be fixed so I can actually enjoy my apartment.

                    Manager

                    11/21/2019

                    The Vincent
                    Dear Resident, we're sorry if we have not made the best impression. We strive to deliver exceptional service to our residents to ensure your comfort and are sorry if this is not what you have received. Please contact us directly at verandas@berkshireresi.com so that we can work to address these issues as soon as possible. We apologize for any inconvenience and look forward to turning your experience around.
                    Review Author Icon

                    Resident 713388

                    Verified Resident 2019

                    11/4/2019

                    tranquility comfort excellent place to live the attention I received was great they advised me on everything and they were always very outstanding I recommend these apartments and the common areas you are very well taken care of

                      Manager

                      11/5/2019

                      The Vincent
                      Thank you for the wonderful review! We're happy you're enjoying your stay here at Verandas at Timberglen! It's always our pleasure to dedicate our time and attention to our residents as it allows us to deliver the level of service you deserve. Thank you for making our day with your stellar review, we look forward to keeping up the good work!

                      Updated Review

                      Review Author Icon

                      Resident 711997

                      Verified Resident 2015 - 2019

                      10/31/2019

                      I have been here for over 10years in which I was away for a year and decided to move back because at the time I loved management that was here, very friendly and got things done. Very disappointed with the transfer process.

                        Updated Review

                        Review Author Icon

                        anonymous

                        Resident 2019

                        10/21/2019

                        This community is better than some I've lived in as far as noise, safety & staff. Maintenance is about as comparable to all others. Some of the amenities becomes unavailable like the car wash. They permanently closed the laundry room so that's one off the list. The only thing about living here are the fees. There are fees for EVERYTHING. This is something I've never experienced. If you want to transfer to another unit due to family size change, there are fees & the only dates they allow transfers are on the dates there is a rent increase. They offer no "kind heart" when it comes to bending rules. The transfer date is at one of the most expensive rent increase dates. Therefore this is a property where the rent changes daily. I can't even get a transfer & I've had 2 leaks from an upstairs unit that damaged my stuff I was told to put a claim in to my insurance. The office staff is nice but they talk like their brains are programed like robots by management. No human decency this company.

                          Manager

                          10/22/2019

                          The Vincent
                          Thank you for the high rating of Verandas at Timberglen! Our team is delighted by your thoughtful review. We appreciate you taking the time to honestly let us know how your experience has been. We do apologize for any unavailable amenities due to maintenance issues and we understand your frustration but appreciate your patience while our team works diligently to issue repairs. Furthermore, our team firmly stands by our management's policies in regards to moving apartments or waiving any fees. We do appreciate your understanding in regards to this. Lastly, we urge you to visit our office if you would like to place any maintenance orders or chat about anything further. Thank you!
                          Review Author Icon

                          Resident 707209

                          Verified Resident 2018 - 2019

                          10/16/2019

                          This place absolutely sucks!! Please do yourself a favor and dont move here! Even if you have to pay a little more somewhere else it is quite worth it, you will be a lot happier in the end. I definitely wish someone had told me this before I moved in here, plus I honestly believe this place is bad for your health with all the mold, dirty carpets, appliances and everything else.

                            Manager

                            10/22/2019

                            The Vincent
                            Thank you for reaching out. Our mission is to provide our residents with a wonderful living experience so we're extremely disappointed by your review. We invite you to stop by our office so we may work on improving your overall stay. We appreciate you bringing your concerns to our attention and we look forward to connecting.
                            Review Author Icon

                            Resident 700515

                            Verified Resident 2019

                            9/28/2019

                            I really like this community, very quite and the property is well maintained. The staff is also really nice. I love that I have a garage never has that before and its awesome. Havent got to go to the pool yet but its very nice.

                              Manager

                              9/29/2019

                              The Vincent
                              Hi there, thank you for your kind words. We are so happy to hear that we have made you feel at home here at Verandas at Timberglen. If there is anything you should ever need, please feel free to stop by our office. It is our pleasure to assist you!
                              Review Author Icon

                              Resident 697152

                              Verified Resident 2019

                              10/6/2019

                              Looked into these apartments because i had multiple friends living in the complex who spoke highly of it. Was extremely impressed and excited to find that a way nicer apartment that was half the distance to work was only 10$ a month more than my current one. The amenities and atmosphere alone are worth moving here, let alone the fact they are extremely affordable.

                                Manager

                                9/20/2019

                                The Vincent
                                Hi! Thank you for choosing Verandas at Timberglen as your home! We're delighted to hear that you're settling in and are confident that you will continue to enjoy your time here!
                                Review Author Icon

                                Resident 694019

                                Verified Resident 2018 - 2019

                                9/12/2019

                                Apartment layout and space is what keeps me but the noise since I am by the pool sucks especially at night when we are trying to sleep. The security of the place is a bit sketchy every complex I ever lived had stickers for cars . They are gated but the gates to get in and out break often so anyone can get in . There is a lot of tailgating or people who sit at the gate dont try to contact anyone just wait till a resident with a key fob comes sometimes it the same cars that makes me think they are living with a lease holder and dont have there own key fob

                                  Manager

                                  9/14/2019

                                  The Vincent
                                  Thank you for reviewing Verandas at Timberglen! While our team is pleased to see these 4-stars and read the compliments of your floor plan, we are disappointed to learn that noise levels have been a bit disruptive during your time here. Our team apologizes for this as we aim to provide our residents with a comfortable and relaxing community. We would like to learn more about your concerns, so we urge you to visit our office so we may address them and improve your time here! We hope to hear from you soon.
                                  Review Author Icon

                                  Resident 693336

                                  Verified Resident 2019

                                  9/11/2019

                                  Es una buena comunidad todo es bastante ordenado no hay mucho ruido en los alrededores tiene buen cercado y los accesos son bastante restringidos, hay cosas que se pueden mejorar pero de seguro ya en la oficina han de estar trabajando para ello

                                    Manager

                                    9/14/2019

                                    The Vincent
                                    Gracias por la excelente reseña de Verandas en Timberglen. ¡Nos alegra saber que está encontrando nuestros terrenos para estar bien cuidados y relajantes! Visite nuestra oficina si desea compartir sus comentarios, ya que nos encantaría saberlo.
                                    Review Author Icon

                                    Resident 693226

                                    Verified Resident 2017 - 2019

                                    9/11/2019

                                    Todo está bueno muy tranquilo todo muy bonito las áreas muy bonita nnnnnnnnnnnnnnn. Mmmnnnnkkkkkkknkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkmmkkkkk

                                      Manager

                                      9/14/2019

                                      The Vincent
                                      ¡Gracias por la revisión de 5 estrellas de Verandas at Timberglen! Estamos encantados de ver que encuentre nuestros terrenos bien cuidados y nuestra comunidad pacífica. ¡Nuestro equipo planea superar sus expectativas durante muchos años! Gracias por elegir Verandas en Timberglen.
                                      Review Author Icon

                                      Heretohelp21

                                      Resident 2015 - 2019

                                      8/1/2019

                                      Review as of January 2019. I was a resident here October 2015 through March 2019. -Maintenance requests are not completed in a timely manner. It takes at least two weeks for them to be completed, although sometimes it never gets fixed at all. (i.e. I still have an outstanding request from Sept 2018 for my doorbell/intercom to be fixed. I followed up a few times and gave up.) They'll claim they came out but they didn't. I specifically had them tell me they couldn't complete a maintenance request one day because my dog was out but I was literally home that entire day so I know they never came. -Dog waste: This has really gotten worse beginning in 2018. When a dog waste trash can rusts, Verandas gets rid of the trash can but doesn't replace it. So there's slowly been a decrease in places to toss canine waste. I have a feeling people got sick of it so they started letting their dogs do their business and just leaving it. (I'm a dog lover and understand there are just some jerks that do this, but it's gotten really bad here.) -General atmosphere: The people in this complex are far… See More>
                                        Manager

                                        8/14/2019

                                        The Vincent
                                        Hi there, thank you for sharing your thoughts with our team. We are troubled to know about the inconveniences that you dealt with during your time here. We are disappointed to hear that your maintenance issues have taken an inordinate amount of time to get resolved as of late. We can assure you that it is our mission to resolve all resident concerns in a timely manner and we apologize for not providing you with exactly that! We don't blame you for being frustrated with us. Furthermore, our team is alarmed by some of the concerning details in your review about recent events in the community. Would you please take the time to contact our team in the office at 972-380-8148? We would like to learn more about this.

                                        Updated Review

                                        Review Author Icon

                                        Resident 670150

                                        Verified Resident 2015 - 2019

                                        7/27/2019

                                        For most of my time here at this complex, I haven't had any real issues that inconvenienced me. However, there has been some office staff that weren't so pleasant. I work in the hospitality industry and we strive on providing the best services to our guest and residents possible. I haven't always experienced this here.

                                          Manager

                                          7/31/2019

                                          The Vincent
                                          Thank you for sharing your thoughts. Our team is troubled to know that we have not always delivered consistent, 5-star service throughout your time here. We would appreciate the chance to learn more about your experience so that we can make improvements, so please share your thoughts in our office!
                                          Review Author Icon

                                          Resident 669314

                                          Verified Resident 2018 - 2019

                                          10/19/2019

                                          El personal de mantenimiento es muy eficiente y educado. Badiyah merece todas las estrellas y mas por ser amable y comprensiva, su calidad humana vale oro. Definitivamente es una buena opción para vivir de forma segura y cómoda.

                                            Manager

                                            7/29/2019

                                            The Vincent
                                            Our team was delighted to see your fantastic review of our community. The Verandas at Timberglen team works very hard to provide our residents with 5-star customer service and amenities, so we are glad to hear that we're succeeding in this with you. We'll keep up the fantastic work!
                                            Review Author Icon

                                            Resident 664460

                                            Verified Resident 2018 - 2019

                                            7/14/2019

                                            Good ....,,,....,.,,?!!!&!......................,.,,.,,.,,.,,,,. .............. ..............//////....................................../

                                              Manager

                                              7/14/2019

                                              The Vincent
                                              Thank you for sharing your terrific rating of Verandas at Timberglen! It is our pleasure to provide our residents with incredible service and a comfortable living experience, so we're thrilled to know that we've achieved this for you. Looking forward to helping you feel at home for a long time to come.
                                              Review Author Icon

                                              Resident 664227

                                              Verified Resident 2018 - 2019

                                              7/13/2019

                                              El complex es muy bonito, su personal es excelente en atención, especialmente Badiyah excelente chica, el único inconveniente ultimamente ha sido en la piscina que se quedan personas hasta altas horas de la noche haciendo mucho ruido.

                                                Manager

                                                7/13/2019

                                                The Vincent
                                                Thank you for giving Verandas at Timberglen an excellent review! We're happy to see that our friendly staff has provided you with outstanding service, and we invite you to visit our office if you would like to further discuss your suggestions for enhancing your experience. Looking forward to continuing to help you feel at home here in the future.
                                                Review Author Icon

                                                Resident 655267

                                                Verified Resident 2018 - 2019

                                                12/18/2019

                                                Its ok,have to get people to do their job. Took 4 different times to get my lease right. Most if the people in the office have something different to say. Or they are not there and multiple people have to wit in the office. Things have improved since the new property manager and maintenance supervisor took over but still work to be done. Security officer neglect crack dealers but kick resistance out if the pool area for not having a wrist band.

                                                  Manager

                                                  11/16/2019

                                                  The Vincent
                                                  Dear Resident, thank you for highlighting Verandas at Timberglen! We're thrilled that you're enjoying your stay. If there is anything we can do to make your stay even better, please let us know!
                                                  Review Author Icon

                                                  Resident 651534

                                                  Verified Resident 2019

                                                  6/12/2019

                                                  They did an excellent job of maintenance being informed of our need, this apartment complex is very efficient in terms of meeting the needs of their tenants!!!!!!!!!!! ...............................................

                                                    Manager

                                                    6/12/2019

                                                    The Vincent
                                                    Thank you for giving Verandas at Timberglen an exceptional review! We're encouraged to see that our friendly, helpful staff always goes above and beyond to meet your needs to your satisfaction, and we will keep up the good work to continue to make you feel at home here in the future.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    A1 Renovated

                                                    1 Bed, 1 Bath | 707 sq. ft.

                                                    $1,225 - $1,750

                                                    15 Available Units

                                                    See Floor Plan Details

                                                    A3

                                                    1 Bed, 1 Bath | 762 sq. ft.

                                                    $1,185 - $1,910

                                                    9 Available Units

                                                    See Floor Plan Details

                                                    A3 Renovated

                                                    1 Bed, 1 Bath | 762 sq. ft.

                                                    $1,250 - $1,900

                                                    6 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    D
                                                    D

                                                    Renter Ratings

                                                    D-

                                                    Review Ratings

                                                    Noise

                                                    1.0

                                                    Grounds

                                                    1.0

                                                    Safety

                                                    1.0

                                                    Office Staff

                                                    1.0

                                                    Maintenance

                                                    1.0

                                                    Neighborhood

                                                    1.0

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    F

                                                    Number of reviews in the past 365 days

                                                    1

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    C

                                                    Average time to respond to reviews

                                                    40 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Covered Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $20. Restrictions: Breed Restrictions May Apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $20. Restrictions: Breed Restrictions May Apply.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Business Center
                                                    • Car Charging Stations
                                                    • Car Wash Location on Site
                                                    • Clubhouse
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Grilling Ares
                                                    • Playground
                                                    • Pool
                                                    • Spa
                                                    • Valet Trash Service
                                                    Show Less
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                                                    Leasing

                                                    The Vincent A community of luxurious one-, two-, and three-bedroom apartment homes elevated by stunning finishes and premium amenities while offering a lifestyle perfectly in tune with our local culture. There are beautiful parks nearby and grocery shopping down the street. Dozens of restaurants create a surfeit of excellent neighborhood variety, with plenty of seafood, casual dining, and health-conscious options.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    S2 Residential

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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 617 number of votes by renters, The Vincent is currently rated 3.6 out of 5 stars.
                                                    The Vincent is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Vincent is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Vincent is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Vincent is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Vincent is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Vincent is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 40 days to their community reviews in the past year.
                                                    S2 Residential
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions May Apply.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $20
                                                    Restrictions: Breed Restrictions May Apply.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 2.5 Baths

                                                    June 2024

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                                                    The Vincent is a 707 - 1,619 sq. ft. apartment in Dallas in zip code 75287. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,085 - $3,615. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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