Review History for DAL_BOUND

Villas at Katy Trail


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DAL_BOUND

prospective ā€¢ Visited 2019

8/26/2019

We read the reviews on Apartment Ratings and other sites. Because of the location we decided to still pursue an apartment at the location. We are moving in from out of state and didn't have the ability to visit in person. We were willing to risk the common themes we saw in the other reviews as they seemed manageable. After we submitted our application, we were unable to discuss the process with Jeremy again. The new leasing agent, Lynne, started switching information on us. She changed our apartment. She also started changing other things and saying they were our fault because the application didn't show the correct information (even though we had entered it - there system eliminated it). Finally, we demanded our application fee be refunded since Lynne was changing the terms that we had agreed to before submitting the application. Believe everything you see in these reviews - this place is disorganized, and will LIE to you. I am just grateful we never actually signed a lease. BTW - some of the 5 star reviews are left by their employees.

    Review 19 out of 207

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    Villas at Katy Trail

    March 2024

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