Review History for rachrogers03

VV&M


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rachrogers03

Resident ā€¢ 2016 - 2018

5/3/2018

I lived at VV&M for 2 and a half years. The first year was great. The property was clean. The front office staff was very friendly and knew everyone by name. After the property was purchased, everything started going down hill. The hallways were rarely cleaned which meant an increase in bugs. Also, when it rains, the water seeps inside which makes the halls wet and extremely slippery. There were multiple apartment fires and no communication was sent out to get your pets out so they didn't have to sit in the apartment with the alarm going off for hours. The residents who lived there for a long time started to move out and an increase in residents who would leave trash in the halls and have very loud parties. There were giant bags of trash left in the hall (not outside of an apartment) for over a week. When working through a complaint, the office staff wouldn't ever resolve. I had a resident tell me to F off for asking him to leach his dog to not bother my rescue dog. If you do decide to live here, make sure you read everything very clearly. On tours, they will talk about a bunch of perks but not tell you that there is a charge. There is a charge for underground parking, charge to get packages and a $400 NOT REFUNDABLE pet FEE (per dog). This pet FEE will not go to any pet related damages in your apartment. This is on top of your monthly pet rent. Plus, the elevators are broken more often than not. They want to blame this on the vendor, but maybe they should find a different vendor.
    Manager

    5/8/2018

    VV&M
    Thank you for your review. Our teams goal is to provide superior service to make your day the best it can be, so we are disappointed to see that those efforts have not ensured your satisfaction. Please accept our sincere apologies for the issues you experienced with water, trash, and alarms, as well as any misunderstanding regarding pet fees. When you have a moment, please email us at feedback@gables.com so we can apologize directly and address any unresolved concerns. We look forward to hearing from you.

    Review 60 out of 148

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    VV&M

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