Review History for anonymous

The Wilshire at Deer Park


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anonymous

Resident 2015 - 2019

6/26/2019

I will start by saying my husband has leased here for over 4 years. We have been here together for over 2 years. We have been happy for the most part, up until the last 6 months or so. Management will threaten you with being kicked out for "lease violations" but pick and choose who they enforce these things with. We have new neighbors that moved in and brought a pest infestation. I have had my apartment treated no less than 5 times in the last 6 weeks, including a move out clean where I literally had to pack my entire kitchen and bathrooms. Still seeing roaches. Not to mention the harsh chemical smell that hung around for nearly a week. (Or the fact that back to back treatments are not supposed to happen due to health concerns. We were treated every week for 4 weeks before our move out treatment.) As if the roaches weren't bad enough, bed bugs appeared. When I reported this to the office the manager was rude and her first response was that I would be held responsible for paying for treatment. She tried to tell me that someone brought them in my apartment on their shoe. Anyone who has dealt with bed bugs knows that this is not the case, and nearly impossible; they're not fleas. They also made me wait over 72 hours to have my apartment inspected. The pest control guy told me that it is because they didn't want to pay an additional trip fee to bring him out to our property. Luckily, I was once a property manager and was certified in bed bug detection. As a result I caught them so early that I was able to remove them myself. What a surprise when the pest control company couldn't find any evidence of them in my apartment, and refused to treat my apartment because he wouldn't get paid without evidence, yet we saw our neighbors move nearly all of their furniture to the dumpster area, where it sat for days. (This is a violation of the lease agreement, which states that any infested furniture is to be disposed of off property.) I am now having to pack nearly my entire apartment because they are forcing us to have a treatment because they are still migrating to our apartment. (Never mind that I'd already hired my own pest control company.) Management told us that we couldn't hire our own, so clearly they are not aware of consumer rights. After several less than stellar experiences including the maintenance guy ruining property twice, I contacted the actual management company. One issue was that the roof leaked and they needed to repaint my ceiling. Not only did they not protect my kitchen table in anyway, and left paint all over it, they also got it all over the floor. (Management company rep that I spoke to had no sympathy and said, "Well that's what happens." She made no effort whatsoever to make the situation right, she didn't even pretend to be concerned about my issues.) We also requested a LARGE hole in our wall inside the cabinet to be repaired - and we were assured that it would twice while I was dealing with the roach issue. It wasn't repaired until the morning I went to the office LIVID after finding bed bugs. When they came to repair it, not only did the guy leave a giant pile of spray foam just sitting in my cabinet, but he also got it all over my stove burner, which had to be replaced. Forget about maintenance cleaning up after themselves, because it just doesn't happen. It is very unfortunate that this has turned into a terrible experience after several years of us enjoying this complex. As a result of these issues we are not staying any longer than we have to, and will hopefully be out of here in the next 6 months. I can say that Victoria does her best to be helpful, but seems to not have any real authority to do anything. Yessica seems to always be in a bad mood, and has become so rude when I deal with her that my husband now handles any interaction with the office. When this was brought up to the management company rep her response was "Just deal with Victoria then." Oak Leaf Management takes no responsibility for unprofessional behavior or the lack of customer service by their manager.

    Review 4 out of 44

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    The Wilshire at Deer Park

    March 2024

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